Alright folks, here's the deal. I never write reviews on Yelp, but this review had to be written…read more I'm a small business owner, and have worked with a number of different cleaning agencies in the Washington DC area. I've never, ever, seen a group of folks pay such attention to detail when it comes to this work. Let me give you some examples. You know that dust that gets stuck in the bottom of your LCD display on your phone, way down there in the crack? I never see that. Does your phone have a soft scent of fresh flowers? Mine does. Can you wipe your finger on the top of your whiteboard, that part waaay up there, and see no residue on your finger? I can. After someone cleans your desk, is it both spotless and have nothing out of place? Mine does. Let me cut to the chase. If you need a cleaning team that treats your house/office like you had all day to clean it yourself, do yourself a favor and hire this crew. Small business, a ridiculous focus on customer satisfaction, and fantastic punctuality. I recommend them without question.

I had an issue with one of their employees and attempted to address it professionally by reaching…read moreout through Messenger, phone calls, email, and text. Being called a racial slur ( nigg*r) and referred to as "the Black girl" is completely unacceptable. I don't care if they follow up now . It's not how you handle a business . Your employees should be a representative of you . Although I never used their services, the way this business handled the situation was extremely disappointing. I never received a follow-up call, email, or text regarding my complaint. I know my message was received because the employee contacted me with threats after I reached out to the business. I even offered to provide the messages as proof. It has been over a month with no response or accountability, so I feel it's important to leave this review. If you are Black or African American, I would strongly reconsider using this business.

I used Amazon Home Services to schedule an appointment with Daphne's (they accepted my bid for a…read morespecific time and date). This was scheduled several weeks prior to the planned date, with plenty of time for adjustments on either end if needed. The night before they were supposed to arrive, they sent a message stating a completely different time than the one we agreed on. No explanation, no apology, no checking to see if this was an OK time. They were just insisting that they were coming at this new time. I wasn't even going to be home at the time they were trying to come here, so it was a no-go. They proceeded to send me really bizarre texts that didn't make sense. Then they blocked me. So, thanks for wasting my time by accepting a bid for a job you had no intention of completing.

Horrendous, unprofessional service. I made an appointment 10 days in advance and the morning of…read moretexted them to confirm an exact ETA. They proceeded to read my message (with iMessage read receipts), but didn't respond. I texted 5 more times and called, no response, but they kept reading my messages. 90 minutes after they were scheduled to arrive they still had not communicated anything to me - no explanation, no apology, no offer to reschedule, nothing. I can't believe how rude and unprofessional they were. Note - I was a repeat customer. The time before this they were 1 hour late, but had responded to me at least to explain. Never wasting my time waiting around for them like this again. Plenty of other cleaning services in DC with reasonable rates.

Family visiting on short notice. Lots of Construction going on in the house. I called DVM Cleaning…read moreand spoke to Alley and explained the situation. She was so accommodating. The house looked great, the visit went well, I was so happy. I will have them back as soon as the construction is done.

Great service with amazing staff definitely recommend to make your home sparkle. Will need to…read moreschedule monthly for sure.

Step Ahead Cleaning did a great job deep cleaning our home as we prepare for a new baby! They were…read moreso helpful and responsive, and cleaned everything very thoroughly for a reasonable price.

I needed a deep clean and Step Ahead delivered! Extremely thorough, professional and did a great…read morejob! Took their time to make sure everything was done as we discussed during the initial walk through. Always wanted to be certain they were doing tasks to my satisfaction. Very nice people to boot! I have retained them for regular cleanings on an ongoing basis.

I wanted to leave a stellar review but in the end the customer service and the cleaning service did…read morenot deliver at all. I moved out of my 2bed 2 bath condo and needed a deep cleaning service asap to have it be ready for renters to view. When I called, Manuel was incredibly professional and informative, and was able to slot me in for the next day. I opted for the move in/move out deep clean service and left specific directives over the phone of what areas needed special attention, mainly my laminate wood floors which had some white caked on dust from a rug pad that had been on the floor for ten years and left white residue that needed a bit of extra cleaning to get off. The three cleaners that came were very nice and did a good job except for the following: My sink did not look like it had been cleaned with stainless steel cleaner and was did not look clean. My white quarts countertops also did not look cleaned with the right cleansers and I had to go over them again with a magic eraser. The main problem was the floor. I pointed out there were several areas that still had white powder on them. I pointed it out and even got on the floor and started to rub them with the magic erasers. The cleaners saw me doing this and when I said they should give it another pass they didn't and just left. I had to spend another 30 minutes going over with a magic eraser. When I called to let Manuel know, he told me the service had been completed and offered no solution. I insisted that me having to do it myself means the service had not been completed and asked for a discount. They offered me $20 off of a $320 dollar service and then when I saw my receipt the next day there was no discount. All in all, I would not recommend them as the customer service is nowhere to be found. As a first time customer I should have been offered a free clean or a larger discount for services not completed. Look elsewhere for your cleaning services. Bright home Solutions doesn't look out for customer satisfaction.

After the incident customer care called me personally to follow up. Although they never took…read moreresponsibility for the scratched glass, service in other aspects have improved and they've even sent a team to re-clean the kitchen floor once, after I complained it was still a bit greasy.

Carminda is easy to work with and thorough in both her cleaning services and communication. She…read morecame to our house ten minutes before our scheduled cleaning, confirmed the pricing w a quick walk around our home and got to work making our home clean. Our bathrooms have never looked better. Thank you - so excited to work w her going forward!

Great crew who made our 70 year old house so clean that it looked new. I highly recommend themread more

It is so nice to come into a perfectly clean and fresh office each morning. Everyone in the office…read moreis so much happier since we hired The Office Cleaner of Northern Virginia. They are professional, easy to work with and they get the job done right the first time! Margaret W. CEO - Reston Va

From the owner: Providing dedicated and personalized office cleaning services in Sterling, Leesburg, Ashburn,…read moreHerndon, Reston, and Chantilly, Virginia. Call today for a free estimate and take advantage of our risk free 30 day trial!

Do Not Hire!!! Hired her team 3 times. She charged me the same two times in a row but for the last…read moreservice she hiked the price by $125 with no warning. On the day of the cleaning she sent her team 45mins early after I explicitly stated I could not do any early than 3pm that day. The women who clean arrived confused and unable to communicate with me. Our of kindness I didn't want to turn them away so altered my work day to accommodate them. I alerted Inez to my displeasure with the scenario and she replied I should not have let them in. What a terrible employer. I have more empathy for her staff than she does. Please don't make the mistake I made. I'll be finding Services elsewhere!

Did a great job on our party clean up. They were very flexible with us changing the time last…read moreminute. They missed a few things and it was not clean like when a normal house clean is done but 100% better than the night before. Expensive for sure but if you don't want a mess the day after I would go for it! Thanks team.

We have used Maid Bright for a number of years and have always been pleased with their quality…read morecleaning and timeliness. They are also always willing to reschedule when necessary, which is so helpful with our busy schedules.

Both cleanings I have had with the team have been thorough and smooth. I appreciate how responsive…read morethey are.