just moved in like 2 weeks ago I'll by saying the application process was full of amateur workers…read morefirst gig type. Had the opportunity to speak to a manger she was useless. Talking about useless, the office staff for tenants... Very manipulative and seem dumbfounded. they make Up whatever sounds good just get you to leave and not complain but then days later get told by a manger they don't do what was said could be done by the lady at the front desk. hopefully my next 11.5 months are not like this. Besides the office employees the apartment itself is spacious me my dog and fish are happy inside of the apartment.

I give -5 stars for unprofessional service, lack of responsibility for onsite accidents, overly…read morepriced for bad maintenance, hypocritical attitude from the office staff, I could say more negative things about this place because too much wrong with it. They will only comment on the reviews to contact them to address the issues privately instead of correcting them publicly.. ps. Don't bother telling me to call you it's a waste of time do your job and accept you don't do anything to fix things .. also they do say they prefer people with section 8 so they secure payments or you have to be a millionaire to live in this premises lol as if! ...

I have been a resident at The Orchards since 1982 and have been very happy here. Length of stay…read moreshould tell you something! I have seen (4) different property owners and the current one (First Pacific) is by far the best one ever. They have constantly been making so many upgrades to the apartments and outside the buildings as well. This apartment community is in a great location, close to everything and also on the bus route. I feel very SAFE and SECURE here. It's quiet at night. Office and maintenance staff are outstanding. Your work orders are completed in a timely manner and the techs are very nice. Once again, I have been here for so many years and am very happy to say this is my home.

Been here since 2023 and it's been a pretty calm experience love how homey it feels for the adults…read moreand our children

So done with this place. Got a notice on the door today about a potential code violation. The same…read morething I put a work order for in a long time ago and it was completely ignored. Stay away from this overpriced dump

1. Plumbing: Constantly had to make maintenance requests time and time again due to backed up pipes…read morewhere they would do a weak job and just end up blaming it on us when that ended up not even being the case. After about 5 requests, they finally called someone out to look deeper into the issue and found an old bracelet from before I even moved in. 2. Water: It was a luxury to be able to take a hot shower at any time of day. I can excuse not having warm water once or twice being in a complex, but our water was always FREEZING at all times of the day. The couple times we did have warm water we had to rush to either give the kids a bath, or give ourselves a shower. 3. "Updates": The floors, shower, and backsplash in kitchen are ALL peel off sticker tiles. It's so easy for the floors to get messed up by any and everything. The shower wall literally feels like a plastic board and was clearly not installed properly because there's air trapped behind it making it move. My point is.. the updates they made are a cheap joke. 4. Cost: The fact that a 2 bedroom here is almost $1,400 when the rooms are the size of a closet and we never even have hot water.... Embarrassing. 5. BUGS: Walls are infested with carpenter ants. We had wood shavings coming out of the cracks in the walls from the ants and see them all over the apartment. Even if we had one dish rinsed off in the sink, or one spot of anything on the counter there would be easily 80-100 ants all over the place. All they do is call the exterminator out and he sprays the repellent and leaves. It works for about 3-4 days and they just come back (it is CLEARLY an infestation within the walls). We also have an earwig problem. They are everywhere. It would probably help if the front door was sealed properly but don't get me started on that. 6. DEPOSIT: Once I moved out, they charged $100 for something that was damaged when I moved in. They also charged HUNDREDS for replacing a couple of the peel off floor tiles. They purposely charge outrageous amounts for cheap resources! 11/10 do not recommend Autumn Ridge Apartments.

Landlord from hell. Never in my life have I had a landlord who is so unprofessional. Took us 3…read moretries to even get a tour of the place because she forgot about us or forgot her keys. Didn't give us a notice of move in and wouldn't let us finish out our month at our other place. She was so hurried to have us move in but the place wasn't even ready for us on our move in day. There was a giant leak in the ceiling from the shower so we couldn't shower for more than a week. Thankfully we still had our old place. Couldn't do laundry for two weeks because their washing machine that we pay for in rent was broken and couldn't fix in a timely manner. Made us pay 200 dollars for a cleaning fee for a cleaning service when half the place was gross and wasn't clean. Pretty sure the carpets weren't replaced as there were marks from furniture on it. Maintenance guy Frank is super nice, but they're never timely about getting anything fixed. I have to get everything in writing from her because she'll claim she never said anything or doesn't remember when she clearly did. Not the mention that they're supposed to give you a 24 hour notice but maintenance shows up unexpectedly all the time. I do not ever recommend wasting your money or time on this place. I love the area but will definitely find somewhere else in the area next time. Not worth all the stress. Again, never had a landlord this unprofessional or EVER had this many issues with one.

Have lived here 3 years now, going down hill fast. New office staff, and new Management is really…read moreto blame, not worth the price they are charging, which they charge new comers way more than people who have been here. Get letters and notes about new "rules" weekly, I went on vacation came back to a letter about towing cars that don't move, I was gone 10 days on vacation....really? Our children can't play behind our own apartment....again really?

I lived in on of these '616 lofts' apartments. It had granite countertops and new appliances which…read morewas pretty nice. Most aspects of the building that contained my apartment was pretty high quality. They also have a facebook page to foster a community for everyone living in the building which is pretty nice. Unfortunately the apartment is not as large as advertised. The '540 sq ft' apartment I lived in was actually no larger than 450 sq ft (not sure if that is false advertising?). It was also common for the common areas to smell like wet dog. On top of that, when I moved into my apartment the key I was given did not work so I could not access the building. They also forgot to give me a key to the mailbox on the first floor. So, the physical quality of apartments are nice because they are new (albeit a little false advertising on their size). My experience moving in really wasn't that bad but the small things that happened when I moved in seemed quite unprofessional. They indicate a bit of lazy and unprofessional behavior on the management side of things.

The staff at 616 Cherry/Grandville were helpful and accommodating during our recent apartment move…read more It was great to have such a responsive contact and get quick, honest answers.

They don't really pry into your business but if you have any issue with something at all good luck…read more Communicating with the staff when there's an issue is near impossibl. if you do communicate with them make sure to have a physical record, otherwise it will come back to haunt you.

I live here currently. Been here abt 18 months. Don't really have anything bad to say, except the…read moreplace needs updating badly. But any time I have had an issue, they were right on it. The staff at the office are super nice. We are moving shortly for 3 basic reasons that really are not their fault; 1. I need to have a washer and dryer and these apartments cant have them. 2. I don't like the third floor anymore. 3. And finally, when I leased, I had to lease sight-unseen because they don't have a model of the 2 bedroom with a loft. I was told the loft was perfect for storage or a den. This is not true. The spiral staircase makes it nearly impossible to get stuff up to the loft. If you wanted like an over-stuffed chair up there, you would have to use a pulley to the get up there. It would have to go up and over the railing. So I feel like I am paying for space I really can't use.

Don't bother living here. Every time I turned around something else was breaking. The office rarely…read moregets back to you when you have a question or a complaint. You have to make an appointment to hand them a check! They did not notify the electric company of my move out date so now I'm being charged an extra month and because they didn't provide the electric company with my forwarding address, I am now into collections for a bill. I never got! The prices keep rising, and it's not worth it!

Its the best residential experience you can have. Though it snows for nearly half the year here,…read morethey maintain walk ways and parking lots so well. Nice lushy greens widespread around the apartments with good fountains and sit benches around. Goose and ducklings poop around your patios all the while but they would be cleaned by Maintenance guys regularly. Its very near to Target, shopping malls and bus stops too. Having said these, Cons must also be listed though there are very few.. 1. No heated pool and its small with comparison to the crowd. 2. No recreation/ Play clubs with in the apartment except for volley ball court. 3. Staff/ Reception Ladies are quiet rude when called for service requests but maintenance staff do fantastic & clean fixings. Overall, its an awesome green clean community and gives best for the buck.

I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

The property is run by awful management, they do not hold office hours as stated especially bad…read morewhen it gets close to rent payment time which makes it very difficult to pay. Also they don't have a Dropbox and turn off their Phones if they leave early so there is no way to get ahold of them. They also promise to give you a garage and then ignore you when you ask about it. Maintenance team is filled with nice people but their management is terrible. Leasing agent is very rude. Not Robin but the new girl.

Lived here for 3 years now. Maintenance is fast getting things fixed. Price is better than what I…read morewas paying living near downtown. Quiet. Neighbors are quiet. Office updates us on everything going on.