Summary: Outstanding customer service, speedy service, professional installation, and hometown warmth. Details: I come from the customer service industry and let me tell you; when you deal with these folks they truly give you the Royal treatment. From the moment you walk through the door, Vivian takes extra steps to make you feel at home. When I walked in (from Lowes) I received a completely different experience... and it started with her displaying her knowledge of the product. (Which the big box stores completely lack) She knew exactly what she was talking about. She didn't' try and push something on me that I didn't want. After giving me a warm greeting, she simply asked how big my kitchen was. From there to my surprise she said "we might be able to get you a break on one of our remnants" (leftover slabs). Tony walked me outside to show me the possibilities. I was ecstatic with how much I was going to save with such a nice piece of granite. With any installation a template is necessary prior to the installation. We were able to set up an appointment and Vivian's son arrived on time as scheduled. He is an extremely nice young individual. He was very careful while preparing the template. I was impressed with his knowledge of this industry at such a young age. Just like his mother; he made me feel important, which is rare in the customer service world these days. When it came time to do the install (which was actually about a week earlier than expected) the team came in ON TIME, and delivered a superior product and superstar service. There was no mess left behind; just a beautiful countertop and a feeling of satisfaction that I picked the right people to do the job. I can't say enough of how happy I am with the service and my countertops! Thank you, thank you, thank you! Sam K. Washington NJ read more

I truly felt it was important to share my experience with the World, because Royal Granite & Marble Provided me with an experience that I will cherish from this day forward. In December 2014 I was looking to Possibly have my kitchen done with Granite. I happened to drive by a place called Royal Granite & Marble at 1202 Route 22 East Phillipsburg NJ. Upon entering the establishment I encountered a young lady by the name of Vivian Who greeted me and was so polite, and Her energy and excitement got me excited Vivian was patient, and very informative when it came to Granite and Marble. She then took me through the whole spiel of the history and the whereabouts of Granite and Marble, plus The difference between the two. It took us three days to find the Granite of my choice mostly due to my work schedule. Then it was time for my measurements for my kitchen. Now with this experience I met a Gentleman by the name of Tony who happens to be Vivian's husband. Tony came in talked with me and measure my kitchen and at the same time was very informative in reference to the layout of my kitchen and what I should do to make it pop, like using a Higher Back Splash. A few days later they came out to lay the Granite.The team came out and introduce themselves as Devareaux and Ronnie they were very polite and skillful when it came to laying out the Granite. They were clean and left no mess. I tend to hold people in the Service Industry Business to a higher standard but, I have never Experienced such Professionalism in an Business in which each layer of the process got Better and Better. My kitchen was done before the New Year.. Thank You Royal Granite and Marble for a Great Experience in Service. You can Now see Photos of My Before & After Transformation. Sincerely, Mr. & Mrs. Bobby Benifield read more

Superior service, craftsmanship, and professionalism is what you will get from Royal Granite & Marble! Vivian is a sweetheart and she will make you feel at ease from the moment you walk through the front door. Tony is a delightful man and an expert craftsman. Together they make a dynamic team! Tony and Vivian take the time to listen to you, partner with you to locate the granite or marble that you want and that you can afford, and then they help to create your dream room. Vivian and Tony are very different than other companies. When you hire Royal Granite, you are hiring two people that care deeply about you, your project, and your happiness. You are not only getting an exceptional kitchen or bathroom (etc), you are gaining two new friends. Thank you Vivian and Tony for our fantastic kitchen. We LOVE IT! And we love having you both as our friends. Love, Kerry and Mike Zahn - Easton, PA read more

We had an excellent experience working with Royale Marble and Granite. The owner, Charlotte is helpful, charming and responsive. Their installation crew was friendly, professional and prompt. Our granite looks beautiful- we love it. It is a thick cut and it was expertly installed. We've used them on two projects and each time we had a five star experience. It can be a challenge to get construction or design professionals to call us back or show up, but that wasn't our experience with Royale. Also, we were provided with accurate pricing in our bid- there was no bait and switch on the pricing or product like other granite companies do. Unlike other contractors, they keep their timeline and even moved up our installation date when they had an unexpected opening. read more

We are remodeling our kitchen for the second time, we stopped at Royal, met Vivian, Tony and Christine, they helped us with every detail no delays, it was like we were family! They even had the sink I wanted and adorable drains with baskets. I am thrilled, we have stopped back with questions, it is never a bother. They are a family business and I would highly recommend them as we never dreamed the kitchen would all pull together so quickly and beautifully as it is going. Thank you for being a business with integrity and quality work. Hodge from Belvidere, N.J. read more

I had small area in my home I wanted to use for storage. I also wanted it to have a certain look. Granite tends to be on the thick side. Vivian made the recommendations needed to bring the vision to life. Now, I have an beautiful cabinet with a gorgeous piece of black granite. Having a small bathroom, I wanted to make the vanity the focal point, she suggested the square sink and a movement stone which really gave it that wow factor. Thank you for listening to my ideas and make them come to life. Looking forward to more projects with you. read more

My husband and I recently had granite counter tops installed in our kitchen by Royal Granite and Marble. Vivian and Tony were great to work with and guided us through the difficult task of picking just the right color and texture for our style. We could not be happier with the out come. Leo and Brian did a remarkable job of installing the granite and were extremely friendly and professional and fun. All in all a great experience. read more

Countertops were exactly what I wanted!! Randy's templating and installation were spot on, and Vivian could possibly be the sweetest and smartest sales person I ever met! She's experienced enough to know what you want when even you don't know!! Price was a bonus. They will bend over backwards to make you happy - had to delay installation on 2 pieces, and they said just call when ready! Highly satisfied read more

It Is unfortunate but your claims are not only inaccurate but cruel and disrespectful. Your kitchen was completed two weeks prior to the day of the install but due to your financial situation we had to reschedule your kithen three times. We learn from feedbacks from our customers but not when they have no grounds and are based on lies. Enjoy your kitchen in good health. The Royal granite team read more

Could not be happier with my new granite countertop. From the initial contact to the installation they were a pleasure to do business with. Would recommend them highly. read more