We came from the Buena Park Marriot to this one... & the difference is like night & day. THIS…read moreMarriot location is perfect. The beds are comfortable, the shower pressure is great & everything is clean. Staff is friendly & helpful. Gerardo was running the front Starbucks area while we were here & he is exceptional. The breakfast is really good. My eggs, country potatos & multigrain toast were excellent. I really appreciate this place & we will be back.

Beware of Adriana at the front desk. She was extremely rude, dismissive, and unprofessional…read morethroughout the entire interaction. She laughed at me, twisted my words, repeatedly interrupted me, and wouldn't even let me explain the situation. Instead of trying to help, she raised her voice and refused to assist me at all. To make matters worse, the hotel closed the pool and hot tub after I had already made my reservation. When I requested to cancel because those amenities were a major reason I booked the stay, Adriana argued with me and claimed it "wasn't my main reason," as if she could decide that for me. She refused to offer any understanding or customer service and denied the cancellation request completely. This was one of the worst customer service experiences I've had. Adriana should not be representing guests at the front desk if this is how she treats people.

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

Spent 2 nights here with my pooch, front desk after 4pm was so sweet and attentive. The room was…read moretight but well appointed. My only gripe was the noise from the freeway the first night, the second night slept like a baby. The morning bkfst was nice but always too crowded, too many people in a small space, the lobby coffee was always so good. Walking the dog around the property I was seriously impressed by the landscaping around the hotel, very nice!

Visited a couple times during a friend's visit. They have continental breakfast that runs from 6 AM…read more- 9 AM and I think the hours are shifted a bit on the weekends. Clean lobby, plenty of parking with an area to swoop in for pick up or drop off and we were able to get a luggage trolley to move our goods. Very low key lobby area attached to where breakfast is served. Rooms are simple, lighting is a bit dim, but just turn on all the lamps if need be. Room comes with a mini fridge and microwave. We got the wrong room at first, but the front desk staff got us situated fairly quickly after pointing out the error. Love the AC and everything is quite comfortable. Great for a stay if you need to attend something in West Covina (lol why) or you're okay staying here for a giga commute into LA (ugh AX), since you're right at the freeway entrance. Close to Eastland Shopping Center, Ikea, and many businesses and eateries.

It was one of the cheaper rooms around…read more I was upgraded to a nicer room thanks to my status. The room was comfortable with a nice king sized bed. The bathroom was okay. My wife prefers a room with no bath tubs. This room had a tub shower combo. Soap, shampoo and conditioner were the Bonvoy special. Breakfast is available in the morning. Unfortunately, I slept in and missed it. It's a good hotel. Lots of restaurants in the area. Great for a mattress run.

Had to rush getting a place to stay last minute. It was quick and easy and not pricey, giving it…read morewas a very nice place to stay plus free breakfast in the morning.

The breakfast this morning was canned chili and powdered eggs. No potatoes, no breakfast meat just…read moregross chili and gross eggs.

Great spot, quiet, convenient, clean, only complaint is the towels are like sandpaper.read more

Room was suitable for me. I was able to sleep comfortable and I did not see any spiders or roaches…read more Bed comfort was okay and not to hard. My room was to close to the highway which I heard non stop noise but I managed. Advice is if you have trouble with that, ask for a room away from the entrance of the parking lot. Private half covered parking was Nice. Also the heater worked sooo good also !!! I was here on 11/11/2022.

My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

The room itself was nice and clean, but unfortunately there were too many other issues for me to…read morerecommend this hotel or stay here again. The garbage disposal in my room did not work, which caused the sink to back up and fill with water. There was also no office chair at the desk when I arrived, and I had to wait two days before one was provided. Parking is a major issue. The lot is very small and shared with McDonald's, making parking difficult. The noise was probably my biggest complaint. The walls are extremely thin, and I could hear everything outside and around the hotel. I heard McDonald's deliveries, cars with loud music and exhaust, and construction from the neighboring gas station. If you are a light sleeper or need a quiet place to work, this is definitely something to consider. The pool is also extremely small. If one family is using it, there really isn't much room for anyone else. What concerned me most was the elevator. During my September 2026 stay, the posted elevator inspection showed an expiration date of March 2025. One of the elevators was also out of service. Seeing an inspection date that appeared to be about 18 months expired was concerning. The food options were disappointing as well and seemed to consist mainly of packaged microwave-style food. There were some positives--the room was clean and comfortable--but between the constant noise, very limited parking, maintenance issues, elevator concerns, and disappointing amenities, I would not stay here again.

Great place to get a quick dinner . Service is always excellent . Parking is a little far to me…read more Menu can be a little repetitive but I love it.

Tried breakfast here for the first time. Once again , I ordered my morning usuals - eggs + sausage…read morea la carte, only because I don't eat the toast or hash brown / fruit that would normally comes with the meal and I definitely don't want to waste any food. I was greeted upon arrival and aside from a party of 2 seated outside the patio, I was the only other person. My order was taken right away and food came within 15 minutes - which was great. I was warned that my plate would be hot, but I wasn't expecting my eggs to also be BURNING hot. I was a bit taken aback at the temperature of the eggs after I took my first bite. The turkey sausage patty tasted rather bland, even after all the salt & pepper I added. I can honestly say I might just stick with coming here for Happy Hour or Dinner.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

My wife and I booked this hotel for 4 nights on a recent trip. It's in a good location to food…read moreoptions, decent freeway access from where we needed to drive on the trip, etc. We also drove a Tesla and there charging stations not too far away. Overall the hotel is definitely clean and I guess that's why people have bigger events there. We didn't opt for room cleaning but the staff were responsive when we needed more towels or toilet paper, etc. Instead of the $20-24 for parking, we decided to park in the neighborhood. If you go to the San Gabriel Police Station, you must pay for a permit to park overnight, you register by your license plate. We were able to find residential street parking close to the hotel. We had lounge access on the 6th Floor, which was nice to have a place to hang out and grab some drinks and snacks. They breakfast and afternoon Hors d'oeuvres were ok, the hot items seems like stuff they can easily heat up, but not bad. The best thing is they have a self-serve coffee machine which was pretty good. The reason I'm not giving the place 5 stars are issues that others have reviewed about the wifi and tv connectivity. We opted for the "enhanced wifi" which was included because of my wife's Bonvoy status and it still seemed to lag at times, and there were times she or I had to shift to hotspots in order to take Zoom Meetings. The tv was also lagging and I reset it myself (unplugging and replugging some of the cords), but the wifi even when I told the front desk, they said they were working on it, but it didn't seem to get that much better. It is a decent sized hotel, but if you're planning to do business while you're there, I hope they improve that part.

After staying here for a night, Ive decided it's time to get rid of my own personal queen mattress…read more Pacific Palms has the best mattresses here...firm enough yet soft enough to sink in. Pillows were top tier. Everything else was kinda mediocre, the Red Bar was closed early... probably understaffed, there weren't any live events at night here, there wasn't any direct elevator from the Lower Level Lobby directly to my guest room. Felt like the property is really under booked with only a few rooms lighted up when I was down at the pool. Looking forward to reserve a tee time for their course next time. Property: 4/5 kinda old, but Alot of celebrities seem to frequent here Rooms: 5/5 very quiet, comfortable, and clean Concierge: 5/5 professional Ammenities: 3/5 they should allow locker room access to guests Last Opinions: Property is a tad bit dark, probably to conserve electricity, Pool access is way too far from rooms, feels like you need a golf cart to gain access everywhere. Interesting Fact: Pacific Palms is not owned by Magic Johnson, not sure why that's the rumor mill...but it is managed by the guy that developed the Staples Center.

This was my first time at this resort looking for a staycation for the 4th of July holiday…read more The hotel is nice and fancy as you walk in and Michael checked me in who is very popular from the reviews I'm reading here & I can vouch for his charming kind and accommodating customer service. Unfortunately the room had some plumbing issues and the bathroom was a little rundown in my opinion (on top of the loud noise coming from downstairs) but I want to compliment the friendly staff overall in this review. Something that affected my stay was the pool situation. I was shocked when I discovered how small the pool area is for such a nice big hotel overall. There wasn't enough lounge chairs or anywhere to sit in general. Everyone was playing their own music loud, some louder than others, a bunch of kids splashing everywhere and I was surprised by this since I was thinking this would be a calm, peaceful resort setting. I was honestly surprised that there was no security at the time to enforce anything. Overall I tried to make the best of the circumstances but I will never return to this pool unfortunately. This hotel in general does have great views though. Once again, this review is mainly to compliment, Michael because he made this not so pleasant experience, a better one because of his kindness and accommodations so thank you Michael