We came from the Buena Park Marriot to this one... & the difference is like night & day. THIS…read moreMarriot location is perfect. The beds are comfortable, the shower pressure is great & everything is clean. Staff is friendly & helpful. Gerardo was running the front Starbucks area while we were here & he is exceptional. The breakfast is really good. My eggs, country potatos & multigrain toast were excellent. I really appreciate this place & we will be back.

Beware of Adriana at the front desk. She was extremely rude, dismissive, and unprofessional…read morethroughout the entire interaction. She laughed at me, twisted my words, repeatedly interrupted me, and wouldn't even let me explain the situation. Instead of trying to help, she raised her voice and refused to assist me at all. To make matters worse, the hotel closed the pool and hot tub after I had already made my reservation. When I requested to cancel because those amenities were a major reason I booked the stay, Adriana argued with me and claimed it "wasn't my main reason," as if she could decide that for me. She refused to offer any understanding or customer service and denied the cancellation request completely. This was one of the worst customer service experiences I've had. Adriana should not be representing guests at the front desk if this is how she treats people.

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

The nicest Hampton I've ever stayed at! So clean!!!!! The staff was always around cleaning and…read moregardening and keeping everything nice. A security gard walked around at night so parking was safe. House keeper did a great job and the lady that took care of the included breakfast was doing an amazing job keeping things nice. We would stay again!!

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

It was one of the cheaper rooms around…read more I was upgraded to a nicer room thanks to my status. The room was comfortable with a nice king sized bed. The bathroom was okay. My wife prefers a room with no bath tubs. This room had a tub shower combo. Soap, shampoo and conditioner were the Bonvoy special. Breakfast is available in the morning. Unfortunately, I slept in and missed it. It's a good hotel. Lots of restaurants in the area. Great for a mattress run.

My experience here was horrible my fiancé and I went to the front desk to check in for our…read morereservation the front desk receptionist Justine didn't greet us and rudely asked for my fiancé card and ID he gave it to her and my fiance turned around to give me two kisses she then proceeds to say excuse me can you not kiss in the lobby so we stopped and I asked her to tell me where the rules are that says I can't kiss my fiance and she gets upset and says I'm canceling your reservations. She literally canceled our stay and didn't want to give us the number to corporate. My fiance then calls the front desk and asks to be transferred to the manager she put him on hold for 10 minutes then hangs up the phone. I do feel as if we were racially profiled we are African American she was very disrespectful and I would not recommend anyone of color to check into this place. My fiance and I are very respectful we don't cause problems and she ruined our day. Again her name is Justine and this is very unprofessional I believe she is a racist. Thank you

I can always count on the quality and service offered at this location. Compared to other Best…read moreWesterns, this one is my favorite. They offer fresh made breakfast options - free!

Maybe because I'm a creature of habit, as I keep returning to this place. This review is for you…read morethe consumer as the management/ownership won't do anything about it. Upon check in this time, I asked specifically if the hot tub is working and was told it was not (heating element). When I said it has been broken for year, she admitted that since COVID, the owners elected not to repair it. She then responded the removed the amenity from the list. I told her it was still on there! She quickly replied that technically a jetted tub is still there! This time had flickering lights in the room and found mid shower the body wash ran out. Showed up at 7:05 and they were out of eggs already. Just opened at 7! Was told 5-10 minutes on the wait. It was quicker than that. Lots of choices here and will explore elsewhere.

My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

Second time here at this hotel. First time no issues 4 stars, this time a myriad of issues. First…read morebig dog barking on 4th floor and running around above my room. Pets should be on first floor. Second moved to another room and now got a stomper. Flooring bad, you can hear person above walking like an elephant. Third, room was not serviced as bathroom stated every other day and Fourth, mattress was soft and my spouse had to sleep on sofa and now we both got back pain for a couple of days. Front desk, text me how I'm doing, appreciate that, Carissa helped me very professional and friendly. Felt bad for her that she need to be dog and sound police which is a waste of her human talent and management actually makes them do such a low level task. Software can assign pet guests to lower level or when check in manually. Bathrooms are dated and mattress needs replacing. Suggested foam mattress. Rooms are clean and you get nice kitchen with a big fridge. Emailed GM about the issues. Great location half way to Ontario airport and Arcadia. Free parking and breakfast good. Did not have chance to use pool and gym. Until they fixed these issues, either you are here on vacation or business, caveat emptor. If you look at the reviews rating. There was more 1 stars than 5 stars. I did not know the hotel has gone down hill in the last 2 yrs. I stayed at the other home2 suite in Montebello without any issues.

Had an amazing experience! Dominic gave us outstanding service and walked us through the new menu,…read morehonestly a 10/10 with great options for vegetarians, vegans, and pescatarians. I ordered the miso salmon, and it was hands down the best salmon I've ever had. Highly recommend it! I paired it with a margarita made by Javier, and it was just as perfect, refreshing and delicious. Overall, everything about the experience was incredible staff is absolutely friendly the restaurant is very beautiful, I felt so welcomed and comfortable the entire time. Definitely will be coming back!

Best burger and fries I've had any time lately. Restaurant staff are very friendly and attentive…read moreeven though I walked in to make a take out order.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

I only booked this hotel because the website advertised a heated pool. That was literally the main…read morereason I chose this place for a staycation. I could've stayed at the Le Méridien in Arcadia, but I picked the Sheraton instead because of that feature. At check-in, I specifically asked again about the pool temperature, and staff assured me it was always kept between 80-85 degrees. To my surprise, the pool was absolutely not heated. When I called the front desk, they first said, "Oh yes, it should be" and "It's always 83 degrees." Once I explained the water was clearly cold, they changed the story to "We turn it off during certain hours," then immediately corrected themselves and said they were "having technical difficulties." At that point, I was already disappointed. Then I tried using the hotel room phone, which barely worked. The staff member kept saying, "I can't hear you," and then hung up without even attempting to follow up or figure out what the guest needed. Other issues: * WiFi was extremely slow and unreliable * TV streaming/WiFi barely worked * TV remote was terrible -- buttons had to be pressed hard and had a 5-second delay * Shower water never got hot enough Overall, this was a bad experience from start to finish. The hotel looks nice and has all the fancy bells and whistles, but the actual experience was frustrating and disappointing. To top it off, during checkout, nobody seemed to care about the issues I experienced. They just told me the total for the bill and moved on. Will not be coming back.

It's not just me who experienced and who was treated with hostility (unwelcoming and suspicious) of…read morethe lady and others who work their. It's affordable but it's not reasonable to stay without the hospitality and cleanliness. This is USA. Its not acceptable for this business to still exist and in operation. Customer is always right but not but we are the reason for their business. We paid not to be treated with rudeness.

The attitude of the young lady that works the front desk she's rude she'll throw you're 20 deposit…read moreback at you through the little window. This is the 3rd time I've dealt with her attitude oh and if they don't like you they'll lie and tell you there is no rooms available when there's only two cars in the parking lot and plenty of rooms clearly visibly open. I stay here because it's convenient for me to sleep and go straight to work but the last times I've dealt with her and her attitude just makes it very difficult to talk to her

We stayed here over night beautiful resort with amazing views! The food at Red's was delicious…read more Michael & Chris at the front desk gave us great customer service from beginning to end. They went above & beyond to make sure our stay was great. Highly recommend staying here

I drove by last week to visit their golf driving range as usual, but it was closed temporarily…read moreuntil further notice. I've been going here for decades, couple of times for trade shows, few times for company events, and handful of times for Christmas parties. Love the location and the atmosphere, especially their bars and restaurants. Parking is plentiful and that's what I love about it the most!