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    Royal Legacy Services

    5.0 (2 reviews)
    Closed 10:00 am - 2:00 pm
    Updated 3 months ago

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    Services - Royal Legacy Services

    Business filing for current tax year

    Individual filing for current tax year

    Current year tax preparation and filing

    5 More Services

    Business filing for past tax year(s)

    Individual filing for past tax year(s)

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    Tax planning

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    Recommended Reviews - Royal Legacy Services

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    2 years ago

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    Jack's Tax Service - Store front

    Jack's Tax Service

    (35 reviews)

    Terrible business. I got disconnected twice during my first two phone calls, without a call back…read more Back each time to calling a receptionist, she casually admitted a problem with their phones??? Then finally I became a customer, but they wouldn't let me speak to an actual tax person to see if I was a "fit" until I paid them $240.00 deposit. I felt "wow, this must be a professional outfit, or a scam job". Then John called and was fine on the phone and we got my calculation figured out for a RMD distribution amount that I needed to withdraw from my Fidelity account. I was in their chat system by this point which seemed like a better communication style and their preferred method, which REQUIRES that you enter a PORTAL, which was fine, so long as they actually got the job done. Next, I asked what my balance was to see if my $240.00 was all spent from this one transaction or not, and to start to get my tax stuff together for him. I literally NEVER heard back from them. Also, and to conclude, John said during our initial conversation that doing an MLP stock tax form would not be a problem. Long story short, I never heard back about my balance, and I guess making that first calculation done spent the entire deposit (but don't expect a receipt or invoice showing anything from them). So I went to TurboTax for my taxes and paid an extra 50 bucks for "Expert Assist" and got my entire taxes done with extreme competence and the tax person was awesome. I am sure that Jacks would have charged me many times what TurboTax charged me, and I was just completely left with a bad taste in my mouth from the whole experience. I have no idea if my $240.00 was all spent with one calculation or not, and I'm sure I will never find out, but my TurboTax bill for doing all of my taxes, along with calculating a very complicated K-1 form and 1099s was less than $240.00 My experience was totally "jacked up". Don't bother.

    The account I have had for years retired. I needed to find a new business to do my Income Taxes. I…read morechecked many reviews. Jack's caught my immediate attention. I stopped by their office. I met Michelle. We talked for a few minutes and I made an appointment for the next day. We talked and I gave her all the necessary paperwork needed. I returned 3 days later. Everything was ready and perfect. I made the right choice by using Jack's and Michelle was great. Yes, I will return every year. Thanks Michelle. Richard

    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (9 reviews)

    Northwest

    First and foremost, I want to let you know I'm very disappointed with the service at this location…read morethis year, and it is only the beginning of the holiday refund advance season. I'll go ahead and get straight to the point. I received a call on Friday to confirm my 9:00 a.m. appointment on Saturday, December 13th. I waited in front of the office for at least an hour. This location is at 4770 West Ann Road, Ste 2, North Las Vegas, Nevada 89031. I called the number listed on the website and spoke to a lady named Charlie at the Rancho location. She said the tax preparers were running late but would be there soon. There were four of us customers waiting outside. Eventually, I saw Tika arrive--she was not scheduled to work that day, but I want to mention that she was an excellent employee last year. She kindly opened the office and logged into her computer, but was unable to access her Jackson Hewitt account. She called her manager, Pam, who asked to be put on speakerphone so everyone could hear. I expressed my frustration to Pam, the manager. Pam told Tika to send us to the Rancho location, which made no sense to me. If we had appointments, someone should have been there to assist us. Pam said there was a family emergency with one of the tax preparers. However, I found her to be very rude and unsympathetic, as if our concerns were not significant. As a manager, she should have called us in advance to arrange coverage for the appointments. Instead, she acted as though we were bothering her. I have been a loyal customer for many years, but the service has gone downhill this year, especially under this manager, Pam. It is disappointing to see such a decline at Jackson Hewitt. My family, friends, and I--about ten of us--will no longer come here due to the poor service and unacceptable management

    First time working with Jackson Hewitt and it was an awesome experience! My preparer was Tika and…read moreshe was not only professional, but communicative, funny and knowledgeable. Great experience overall!

    Royal Legacy Services - taxservices - Updated July 2026

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