Terrible business. I got disconnected twice during my first two phone calls, without a call back…read more Back each time to calling a receptionist, she casually admitted a problem with their phones??? Then finally I became a customer, but they wouldn't let me speak to an actual tax person to see if I was a "fit" until I paid them $240.00 deposit. I felt "wow, this must be a professional outfit, or a scam job". Then John called and was fine on the phone and we got my calculation figured out for a RMD distribution amount that I needed to withdraw from my Fidelity account. I was in their chat system by this point which seemed like a better communication style and their preferred method, which REQUIRES that you enter a PORTAL, which was fine, so long as they actually got the job done. Next, I asked what my balance was to see if my $240.00 was all spent from this one transaction or not, and to start to get my tax stuff together for him. I literally NEVER heard back from them. Also, and to conclude, John said during our initial conversation that doing an MLP stock tax form would not be a problem. Long story short, I never heard back about my balance, and I guess making that first calculation done spent the entire deposit (but don't expect a receipt or invoice showing anything from them). So I went to TurboTax for my taxes and paid an extra 50 bucks for "Expert Assist" and got my entire taxes done with extreme competence and the tax person was awesome. I am sure that Jacks would have charged me many times what TurboTax charged me, and I was just completely left with a bad taste in my mouth from the whole experience. I have no idea if my $240.00 was all spent with one calculation or not, and I'm sure I will never find out, but my TurboTax bill for doing all of my taxes, along with calculating a very complicated K-1 form and 1099s was less than $240.00 My experience was totally "jacked up". Don't bother.

The account I have had for years retired. I needed to find a new business to do my Income Taxes. I…read morechecked many reviews. Jack's caught my immediate attention. I stopped by their office. I met Michelle. We talked for a few minutes and I made an appointment for the next day. We talked and I gave her all the necessary paperwork needed. I returned 3 days later. Everything was ready and perfect. I made the right choice by using Jack's and Michelle was great. Yes, I will return every year. Thanks Michelle. Richard

Although staff was very personable, still waiting for my tax return in November to be signed and…read morecompleted. No return calls, no follow up although payment of over $500 was made in April, Total crickets

Lizeth did cintact us in February after seeing the review on Yelp. She promised to refund our…read moremoney. We have yet to receive the money. We did have our taxes done by someone else who told us whom to contact to report her fraud. Always remember...your actions have consequences! If she couldn't give us a refund all she had ro do was be honest. Lona Bertino Charles Blakeman

First and foremost, I want to let you know I'm very disappointed with the service at this location…read morethis year, and it is only the beginning of the holiday refund advance season. I'll go ahead and get straight to the point. I received a call on Friday to confirm my 9:00 a.m. appointment on Saturday, December 13th. I waited in front of the office for at least an hour. This location is at 4770 West Ann Road, Ste 2, North Las Vegas, Nevada 89031. I called the number listed on the website and spoke to a lady named Charlie at the Rancho location. She said the tax preparers were running late but would be there soon. There were four of us customers waiting outside. Eventually, I saw Tika arrive--she was not scheduled to work that day, but I want to mention that she was an excellent employee last year. She kindly opened the office and logged into her computer, but was unable to access her Jackson Hewitt account. She called her manager, Pam, who asked to be put on speakerphone so everyone could hear. I expressed my frustration to Pam, the manager. Pam told Tika to send us to the Rancho location, which made no sense to me. If we had appointments, someone should have been there to assist us. Pam said there was a family emergency with one of the tax preparers. However, I found her to be very rude and unsympathetic, as if our concerns were not significant. As a manager, she should have called us in advance to arrange coverage for the appointments. Instead, she acted as though we were bothering her. I have been a loyal customer for many years, but the service has gone downhill this year, especially under this manager, Pam. It is disappointing to see such a decline at Jackson Hewitt. My family, friends, and I--about ten of us--will no longer come here due to the poor service and unacceptable management

First time working with Jackson Hewitt and it was an awesome experience! My preparer was Tika and…read moreshe was not only professional, but communicative, funny and knowledgeable. Great experience overall!

The tax knowledge of these people is truly outstanding. They also really care about their clients…read more In my case the IRS claimed that I had made a mistake in my 2022 filing. Not so bad, but when I sent them proof that I had done my taxes correctly I got no result, rather a second notice. Then I called for help and Paula took over and plowed through the many hurdles, including having to elevate my concerns. She got it done!!!! They're simply great.

I contacted Dan Randall and associates regarding a tax problem I was having with state taxes from…read moreColorado. Paula quickly stepped in and was able to get this resolved. They were easy to work with and reasonably priced. I would recommend highly.

Excellent attention, every year since I move to Las Vegas I do the taxes and all my legal documents…read morewith them. A very professional team. Thanks

When ever close by, get your fax, notary done in a very professional, accurate and timely manner…read more Love this spot! I have used them at least 3 times.

Brenda, gracias por tu ayuda! Tengo 5 años completando mis taxes con usted y El servicio de usted a…read moresido eficiente, agradable, y muy rápido! Muy amigable y habla español!!

Brenda me proveo un excelente servicio. Fue rapida y eficaz. Yo la recomindo mucho, es dificil…read moreencontrar buen servicio y que hablen español. Gracias por toda tu alluda Brenda! Nos vemos otra vez este año.

Stay far away from this place. Came here to do a joint tax prep. Paid $250 to file my taxes. Turns…read moreout, per the IRS, they were never filed.... After filing the taxes, two weeks went by and never got an email from the IRS and their website continued to say "record not found". I contacted the business and the owners reply was "the IRS is backed up and only operating on 30% right now". Another two weeks, nothing. I call and asked again for an update. Same reply from the owner and when I expressed my concern for the tax deadline approaching, the owner said "oh I have a client, I'll call you back".... Crickets. Never heard back. After filing a better business complaint, the owner stated he filed my return but it was denied. I decided to do my own taxes on turbo tax and got my refund within 3 days. Do not trust this business and do not give them any personal information. Will be suing for my money back.

Do not trust Mr Lane!!! We paid a good amount of money to have a professional file our taxes,…read morehowever he did not do it correctly! He caused us over $30,000!!!! This complaint is just our first step, we are contacting a lawyer!! He never took accountability or even offered an apology!!!

I've gone to Jan since the beginning. She's available year round & more knowledgeable than anyone…read moreI've ever met. Refunds every year & she's a dog lover & they always sit by my side. I've referred dozens of people to her. She's the best tax person.

This lady does not know what she is doing! I feel all she…read morewants is her fee no matter if she screws up your return. Mess ups like this cost a lot of money and can do a lot of damage but she has no regard for others. Stay away

Representative: Caroline Rycroft - H&R Block…read more This experience was extremely disappointing and not worth the $230 I paid. I went to H&R Block for the convenience of having a professional handle my old tax return that needed to be filed by mail. Unfortunately, the process ended up being more work for me than if I had done it myself. The office sent a copy that required my original signature, and as a result, the IRS rejected my return. When I went back for assistance, I was told to drive to another location farther from my home--only to be told that I would need to mail it myself, at my own expense. What frustrates me most is that H&R Block mailed the incorrect version the first time, but refused to correct their mistake by mailing the proper one on my behalf. I paid for their expertise and convenience, yet ended up handling the issue entirely on my own. Overall, this was a poor customer experience and a complete waste of time and money.

Predatory practices, If you value peace of mind and financial stability stay away. A great value…read morehot topic EMO as a receptionist with zero human interaction skills. Jesus Noemi was incredibly condescending, for her to have worked at H&R Block for 12 plus years and never advanced in her career in that time speaks volumes.

Most reasonable prices. Quick responses, helpful advice. Kevin is very on top of getting these…read morereturns done and with any questions.

Kevin provided outstanding tax consultation for my tax return. I had a very complicated year with…read morethe birth of a child, the start of a new business, and multiple income streams. Kevin took the time to explain the entire process and ensure me that we were doing it all by the book while still maximizing our return. Thank you and looking forward to a lasting relationship for tax solutions.