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Royal Rooter

4.1 (9 reviews)
Open • 8:00 am - 8:00 pm

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Services - Royal Rooter

Hydro-jetting

Plumbing inspection

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Omaha Drain - Gaje and Steve arrived swiftly and fixed our problem before I was done eating my lunch!  Great company!

Omaha Drain

(37 reviews)

West Omaha

We had a main sewer drain clogging issue. They scoped the drain with a camera and we went through…read moreall the way to the street. It showed the usual scaling that comes with a 60+ year pipe system. There was an off set on a joint in the middle of the yard that will have to be addressed. They gave me the estimate on that work if I get it done. Will and Cody were upbeat and it gave me confidence that their company will do the job exceptionally. Thanks Guys!

I wanted to formally complain about the services provided by Omaha Drain. I contacted Omaha Drain…read morefor a clogged toilet in the upstairs main bathroom. Aaron McDaniel and Bart Kephart were the technicians that arrived. Before Aaron even fixed the clog, he was trying to upsell me on additional services. See below. I was told that the cost would be $99 Drain Clearing Special using a snake or rod to clear the line (although right next to the $99 it shows $93 so overcharge $6) in addition they recommended a membership of $99 for future discounts. After several minutes, I was told that they were unable to get to unclog with the snake or rod and needed to pull the toilet in order to gain access to run sewer bale and sewer camera. That was an additional charge of $212. Now the total charge was $431.18. After the technicians left, I noticed that water was leaking into the kitchen directly below where the toilet was located. I immediately called Aaron McDaniel and reported the issue. He made a statement that there was a lot of water when he removed the toilet and more or less stated that "it is what it is". I feel he was unprofessional and never took accountability for the problem he created from removing and reinstalling the toilet. Additionally, informed Aaron that he left a bucket in the bathroom and did not clean up afterwards. I took the initiative and immediately shut off the water supply to the toilet to avoid any further damage to the kitchen ceiling. I contacted the main office and spoke with Stephanie and expressed my concerns regarding the ongoing issues caused by the work that was performed by Aaron McDaniel and his associate Bart Kephart in addition to the water damage that was done on my ceiling. I also felt that Aaron lacked professionalism and his main initiative was upselling additional services. I requested that another service technician/plumber come out to my home and fix the problem caused by the work done the previous day. Stephanie informed me that she would have Cody the Service Manager come out that day at 2 pm. At approximately 11 am, I received a call from Bart Kephart. Bart apologized regarding the service that was done on the toilet and promised that he would take care of the issue by removing and reinstalling the toilet to prevent any further water damage. Bart and one of the other technicians/plumbers came around 12 pm. They removed and reinstalled the toilet and reassured me that the problem was fixed. I asked them again to reassure me that the problem was fixed and they confidently said yes. However, after they left, I went to pick up the towels in the bathroom that were used and discovered a lot of water around the toilet. I immediately called Bart and he said he would be out shortly to look at the water around the toilet. He thought maybe there may now be a crack in the toilet. Bart and his associate came back out and confirmed that there was a leak around the toilet area. I was later informed that the bolts in the tank were causing the water to leak and that I would need to have a tank to bowl replacement and that it would cost approximately $459.03. Please note this was more than what it would cost to install a brand new toilet. I declined. There was never an issue with the toilet leaking previous to having work done to unclog the toilet by Omaha Drain. I feel that because they removed the toilet and reinstalled the toilet twice caused damage to my kitchen ceiling as well as the tank. After multiple calls to Rod Chfat, owner, I have yet to receive a return call. I sent a letter to Rod (again no response) and requested repairs be done on the kitchen ceiling and replace the bolts to the toilet. If I had not taken the initiative to shut off the water supply to the toilet it would have caused major damage. Also, Aaron's main initiative was to upsell me on additional services that were not necessary including Flow Tech Anti-Descale device for $2268; Cast Iron Pipe Descaling for $2215; in addition to a 40 Gallon Water Heater (which I currently have a 50 Gallon which he failed to look at details) for $3475. (FYI, I received other quotes for a AO Smith 50 Gallon Water heater with all the other required parts for less than $2000). Aaron also initially tried to tell me I had outdated pipes which was not true. It is incredibly frustrating when a professional fails to pay attention to details especially when it results in incorrect and potentially costly mistakes and signals a lack of professional diligence. I would never ever recommend Omaha Drain this dishonest, unprofessional company that lacks integrity. For an owner not to take accountability for his employees work, just shows his lack of professionalism. Just read all the other reviews not just on Yelp but other sites including Nextdoor, Better Business Bureau, Reddit. Unfortunately, I thought I was calling a different company that I used 3 years ago with a similar name but big mistake on my part.

Advantage Plumbing - Installed a new AMERICAN STANDARD Reliant Two-Piece toilet

Advantage Plumbing

(28 reviews)

West Omaha

We have used four plumbers since moving to Omaha four years ago. We just had a new kitchen faucet…read moreand garbage disposal installed by Hugh from Advantage. I called several plumbers, and Advantage was the only business that provided us with an estimate of the work's cost. The others all wanted to come see the job, provide a quote, and then we could decide to accept their proposal or send them walking. I wasn't looking for a firm quote; I just wanted an idea. Hugh from Advantage was polite, neat, and very efficient. The total cost was reasonable and lower than we had experienced with other plumbers for comparable work.

I had a great experience with Advantage Plumbing…read more Through Yelp, I requested help for a toilet and shut valve replacement. (The toilet has been having intermittent issues and needs replacement.) They immediately connected with me and offered to come out the same day (but I still had not gotten the new toilet.) We scheduled for the day after, and they were here by the promised time. The team quickly removed their shoes at the front door without being asked (not my general experience with many repair teams) and started working. They finished almost precisely at 90 minutes despite a minor complication. (The basement/toilet drain was not draining well which they augered out.) It was explained to me that it was likely a combination of time and a 20-year-old toilet (which did not generate enough force). Other than minimal dust and grime, they did not leave any bigger messes for me to clean up. They were professional, and their price was well aligned with other companies. They did not sell me on any additional service plans but did guarantee their service for a year. (There is a 4% for credit card transactions.)

Royal Rooter - plumbing - Updated May 2026

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