If I could have given less than a full star, I would have. Called Aquarius of Lafayette, set up an…read moreappointment. Waited over a week for my service. No big deal and completely understood, it's a busy time for this industry. When it was time for them to come out, no one showed up. No phone call. No voicemail. No text messages. No nothing. In fact, I still haven't heard from them. No wonder they are only showing a 3 star review. I've never heard of a company that didn't want to make money. I sure hope they don't treat all of their customers this way.

Called them to schedule my commercial pool to get closed. They came out to work on it and said no…read moreone was around to let them in when they could have went to a main office attached to the pool. They just packed up and left without contacting anybody. I had to call the next day to learn that they decided not to take on my pool because "the pool cover was too big so they needed four guys to do the job." Last company used two guys. So they told me they decided not to take on our pool because of the size. Poor communication and incapable of doing commercial pools i guess. Do not recommend and waste of time, now i cant get anybody until late October when its close to the weather being freezing.

Many THANKS to Lafayette Pool and Spa for their outstanding delivery of our Hot Tub/Swim Spa! Their…read moreteam was highly professional, knowledgeable and went above & beyond to meet our exact specifications. It arrived at the perfect moment and has truly been game changer as well as transformed our backyard into an oasis. We were thrown by the abundance of options and accessories available. Whether you're looking to relax with a jet-powered soak, get a back massage, lounge in a hammock, swim (yes, you read that right) or even incorporate a workout attachments, they got you! If you're considering getting one, we DEFINITELY 100% recommend Lafayette Pool & Spa!!!

They don't even deserve the 1 star. If I could give them zero, I would. They are a scam when it…read morecomes to cleaning at least and if you have them clean your pool, I'd recommend you watch them. If I didn't have cameras around my house, I would've been out a bunch of money. I hired them to "open" my pool. We did the deluxe option which includes; clean and remove winter cover, start equipment, reassemble ladder, diving board, returns and skimmers, vacuum pool (for ABOUT AN HOUR), and add opening chemicals. Everything was already put together, so they didn't have to do that. I also had already vacuumed/cleaned up the pool a little, but we were running out of time and wanted to have it cleaned for our party on the 4th, so we decided to hire the rest of the work out. All they had to do was add chemicals and vacuum for the $567.67. People were telling me that's a lot, but it was more for the convenience of having them do it vs me having to take off work and vacuum for the party, so I went ahead and did it. Now, the day of the service they called me at 3:01 and said they were on their way. I should start by saying I have cameras all around my house and watched them do my service. My father was at the house when they arrived at 3:35. They talked out front for a few minutes and then they pulled around to the pool at 3:39. They started the vacuum process with a VAC DADDY at 3:41 and pulled it out of the pool for the first and only at 3:52. Then they assembled their skimmer and skimmed the pool from 4:00-4:06. They put the skimmer away, shut the tailgate at 4:09 and drove away. Again, the whole point of hiring them was to vacuum the pool. I can add chemicals to it, no problem. The initial call, I made it clear I was looking for them to vacuum and they kept telling me they will vacuum for AN HOUR. Well after watching the cameras and seeing them only vacuum for 11 minutes, it was very frustrating to say the least. They also said they added 9 different chemicals and they didn't do that either. Of course I called asking for a refund because they didn't do what they were suppose to do. I kept bringing up the vacuuming because that was the main point of them coming and and Ty kept telling me "we vacuum for ABOUT AN HOUR". I don't know whos scale he's using, but about an hour to me is at least 45-50ish minutes, NOT 11 MINUTES! They didn't even vacuum for half the time they said they would, so ABOUT isn't the correct term to use. They ended up telling me to come into the store to get my refund and all I'd have to pay for is the chemicals. Watching them add what I thought at the time was a couple gallons of chlorine, I thought it would be $45 at most since they charge $12.99 for a gallon of chlorine. The chemicals they "added to the pool" added up to $220. I told them I'd be back tomorrow to sign the paper, so I can watch the cameras and see what chemicals they added and he stopped me and said, "if you sign the paper today, all we'll charge you is the chlorine". So I agreed and just so everyone's aware...the paper stated they'd never service me again (which I wouldn't hire them again anyways) and I'm not allowed to pursue any legal actions after receiving my refund. After watching the video last night, they only added 3 gallons of something (looked like chlorine), so I still overpaid. Also, when I got my "invoice" they told me their system automatically tracks how long they are at a jobsite and my time on the sheet was 1 hour and 6 minutes. It also showed they got there at 12:00 and left at 1:06, so that "automatic system" isn't correct at all seeing how they called me at 3:01 to say they were on their way and didn't arrive until 3:35. They continued to say they could've denied the vacuum and refunded me money, but they didn't. They went ahead and vacuumed for 11 minutes and charged me full price. If they would've told me they couldn't vacuum I wouldn't of hired them in the first place. Seeing how the vacuuming was the whole point. Long story short, I won't be using them ever again and I'd recommend no one else use them either.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

Definitely helped in a couple of different ways. When they moved my hot tub, even though they had…read morebeen subcontracted by a dishonest moving company, they were courteous and informative. When I had my first issue, they gave me suggestions to try before making a house call. They've made a customer for life.

I have used Olympia pools for the past 5 years. They make the process of opening, closing easy…read more If I have a question about what chemicals to use, they are extremely helpful and let me know what I need to take care of any pool or hot tub issue. I called recently to ask a question about cost of opening, closing and chemical cost. Katelyn was so helpful and went above and beyond to help me out. She took the time to email me all the information I needed. Thankyou Katelyn!. For these reasons I will continue to buy all of my pool needs from Olympia!

I bought a pool from Blanchette's 4 years ago, and I couldn't be happier with the service I've…read morereceived. Mike is quick to respond whenever we have questions or problems...he always comes right out to the house and fixed problems quickly and it's always cost efficient. I can't say enough about how convenient it is to have LOCAL service. I bought my hot tub at American Sales in Orland, and although the price was great and we love our tub, when we had problems with it they wouldn't send a repairman all the way out to Bourbonnais without charging a HUGE extra fee. So I called Mike...and he looked at it and told me how I could fix it myself...no charge! Thanks Mike for 4 years of excellent service.

Company was hired to maintain the pool for an elderly couple who was not physically able too…read more They opened pool and were supposed to come back two weeks later to keep up on maintenance. They never came back. Checked on pool over weekend and they did not come. Pool was rough looking. During that time frame, water level dropped and pool pump/filter was sucking in air which could potentially cause extensive damage and overheat pump. Spent 6 hours filling pool with water and 6 hours balancing chemicals and cleaning pool over Memorial Day weekend. Got water corrected and went to go clean the pool. The pools vacuum charging cord was left out plugged in for over two weeks in the elements- tech said, " that's what he's always done." Unfortunately, battery no longer worked and would not charge. Had to buy a new pool vacuum. When pool was opened tech also cleaned out skimmer and left all the debris on grass area next to it which then killed a large spot of grass. Spoke to Lisa- owner of the business and made complaint but she just wanted to push me off the phone during conversation and never offered apology. Do not recommend. I'd give them 0 stars if it possible.

would not recommend. asked to service our 2008 hot tub. asked day 1 if I should just replace it…read morebecause of the age. He said absolutely not, because its better to repair it. one year later. multiple service calls. new heater. new circulation pump. misc. other at a combined cost of $2163 in his bills and the tub is worse than ever. leaks and shorts out. his latest advice was to call the dealer because he can no longer help me.

Great guy, great service. Really helped us out as hot tube newbies (hot tub came with the home)read more

Awful customer service. It's one thing when McDonald's forgets to put pickles on your burger,…read morequite another when the ozone generator you paid for wasn't installed... then got charged $159 for the "service call" for the part they forgot to install... then it leaked...second service call... now another major leak less than a year after purchasing the hot tub. My hot tub causes nothing but anxiety and stress.... And it completely defeats the purpose!

Excellent customer service. Very kind people, very understanding very professional. I wouldn't go…read moreanywhere else. We traded our lemon Hot Springs envoy 2014 in and actually got a brand new caldera. Utopia series cantabria, thank you. All we even got to talk to the owner earl

We were shopping for a recliner for my hubby and looked at several places closer to our house. All…read morethe options were not the height he wanted (he has short legs ) or they were insanely expensive. We drove across town to Lehnens because we had bought all of our living room furniture from them 10 years ago and still loved it. I could not believe all the recliner options and there were so many that fit my hubby! Our sales lady Judy greeted us right away and directed us to options then left us to check them out. She came back and checked on us offering helpful suggestions. She even took time to chat with our 7 yr old grandson. Hubby found the perfect chair and we picked it up the next day.

Recently was trying to purchase chairs for my new business and went all around town, and finally…read moreended up at Lehnen's. Found just what we wanted for a great price! Worked with Becky Burton and she was very friendly and personable. We will return.