While searching for an assisted living facility for a relative, I came across Golden Road Assisted…read moreLiving via Yelp, and gave them a call. I spoke to Mauricio (sp?) who spent a lot of time with me on the phone - going over options, explaining the differences between different types of facilities, listening to the particulars surrounding our relative's condition, letting us know what to watch out for in general. Golden Road is bit above our relative's budget but I really appreciated Mauricio's professionalism, candidness, and especially the time he took to share his knowledge with us -- even after knowing that we would be seeking something less expensive than Golden Road. Thank you so much Mauricio!

Had no idea how to begin searching for an assisted living facility & was recommended by a friend so…read moreI called to check in. They're very prompt & helpful on requested information. Their knowledge base is very detailed and they communicate thoroughly and well which gives you the utmost confidence in their services. I then went to go check the place out and got to meet some of the helping hand & their presence and knowledge was definitely reassuring. Lots of love, compassion, & professionalism here. The place has an extremely quiet setting which is great for rest and peace; with a great surrounding neighborhood, you can totally feel how safe and secure the place is; very clean and organized. You couldn't expect a better environment and staff to help out with your loved one.

OMG! I just love the staff here. So polite and caring for my nana. I have never seen her this happy…read moresince before her stroke

Toured the property last week and was amazed how beautiful and friendly the property and staff are…read more And the food was so delicious! Definitely a wonderful place to visit loved ones in need of memory care! Tony Caracoza

Silverado Alhambra goes above and beyond for there residence…read more We had a very successful networking event adding additional resources to this amazing community. Jadelyn and Rochelle genuinely care about the quality they provide and we are so grateful

Place has such home environment doesn't feel like an assisted living,everyone I interacted with was…read moreso welcoming and helpful. their residents look so happy and healthy.

Completed a tour recently and had lunch at this community. I have only visited a few communities…read morebut I can honestly say this is the best place I have seen. The staff are friendly and the food is amazing. I had dinner here for a Thanksgiving event and met the team. I would 100% consider this as an option for any seniors looking to have a social environment with great people.

I toured this facility and had a very positive experience. It is easy to tell that the people work…read morethere take pride of what they are doing. Vivien, Dir. Of Business Development, showed me around the facility, I enjoyed watching her interacting with frontline staff in a very friendly manner, making you feel at home. No wonder they have such a high rating per Medicare survey. Thank you Vivien for the great experience!

The service is excellent Everybody is very friendly…read more Nice and clean the whole place I am very satisfied I will recommend others people for this convalescence when they are needed.

MPC staff provide exceptional care with genuine kindness, compassion and professionalism. Everyone…read moreon their team shows up ready to serve with angelic precision - special shout out to Bi, Gloria, Maria, Gladys, Lupe and José. You all represent well and bring much needed peace of mind/heart during a trying moment. THANK YOU!

I would not recommend this convalescent hospital to families caring for loved ones with dementia or…read moreAlzheimer's disease. My father stayed at this facility for approximately one month, and during that time it became clear that the staff lacked sufficient training and experience in managing patients with dementia-related behaviors, particularly sundown syndrome. On one occasion, I received a phone call at 1:00 a.m. asking me to come to the facility because my father was awake, talking, and bothering the nursing staff. About two weeks later, I received another call at 5:00 a.m. with the same request. During that call, I was told that if I did not come in, they would transfer my father to another facility. As a family member, I understand that caring for dementia patients can be challenging, but these behaviors are common symptoms of the disease and should be expected in a facility that accepts patients with dementia and Alzheimer's. It was concerning to feel pressured to come in during the middle of the night because the staff could not adequately manage his condition. My disappointment continued after my father's discharge. The discharge coordinator, Ms. Wang, informed us that she would submit the paperwork to begin the IHSS (In-Home Supportive Services) application process on our behalf and told us we should receive documentation within one to one-and-a-half weeks. After 1.5 weeks passed without receiving anything, I contacted her and was told she would look into it. When another 1.5 weeks went by with no update, I personally visited the IHSS office to check on the status of my father's application. To my shock, I was informed that no application had ever been started. As a result, we lost three valuable weeks waiting for a process that had never been initiated. Had we been told the truth from the beginning, I could have submitted the application myself and avoided the delay. Families caring for elderly loved ones already have enough stress without being given inaccurate information that affects important support services. Overall, my experience was extremely disappointing. The facility demonstrated a lack of preparedness for dementia patients and failed to follow through on important discharge-related responsibilities. I hope management takes steps to improve staff training and communication so that other families do not experience similar issues.

My mom current patient at Heritage Manor Nursing Home for seven weeks. She recommend this health…read morecare, because of the Wound Care Nurse Jennifer who is dedicated by working full-time Monday to Friday helping my mom. Not only dedicated, but also volunteer her free time to check-up on my old wounds and continue caring for it as needed. We're very happy to have Jennifer taking care my mom.

I come to this facility every day to visit my family member. CNAs, LVNs, RNs have been rude, they…read morehave rolled their eyes when we ask to change our family member. There are only a few staff that are considerate and care. Staff Constantly ignore us and don't listen to orders. There has been more than one occasion that we have arrived and My family member has not been changed. There is no accountability, the morning shift blames the night shift, or the weekend shift. The staff and facility do not provide good care to people recovering there. If your going to work here have a heart and do your job. Provide more education to your staff or hire staff that knows what they are doing

My grandmother who recently underwent extensive surgery is now staying here. Thank goodness she is…read moreable to communicate with us whether or not she is being mistreated or not. So far, I have no complaints when it comes to their care! Therefore, 5 Stars for the nurses there. But.... As far as professionalism, NEGATIVE all stars!!! My mother and uncle used to be her caregivers till they were no longer able to since she had her surgery, they are there for all of her doctor appointments which is several times a month, they arrive early. Might I add, they live about 45 minutes away, and with traffic, that is about an hour or sometimes more. Keep in mind, Vista Cove and the Hospital she visits is only 15 minutes apart. On two separate occasions the people that prepare her to be transported to the hospital WERE LATE!! I am not talking 5 or 15 minutes, I am talking 45 minutes and 1.5 hours!!!! both times the doctor refused to see my Grandmother, so both times we were forced to reschedule!!! The 2nd time they were ridiculously late, my uncle had called them, they said they were having car trouble, whatever... okay so, did you ever think to use another company to transport her? that would be the RESPONSIBLE thing to do! I am a pretty understanding person, I know that car troubles happen, but what are the chances of two separate occurrences weeks apart?!!!! that to me is no excuse!!! someone was slacking off there. So as soon as I hear of this happening again, I contact the MANAGER named "ROSE" She informs me that she was super "embarrassed" of that incident and she apologizes, but she was NOT sympathetic, I could sense in her sentiment that it was NOT genuine and she was rushing me off the phone, to the point where she almost hung up, and I had to tell her to wait! I told her that this was the second time this happened and its unacceptable, once is okay, but this is affecting everyone, its not just about the transportation vehicle, this is about responsibility. It was HER responsibility to not only make sure my Grandma is well cared for, but also to see to it that she she makes it to her appt on time! and you know what Rose told me?.... "Well its not just your grandma, we have other patients we need to drop off too!" Me: "I understand that, so are you saying you are continually dropping them off late too?" Rose: "No, they are not late" Me: "Okay so why is my grandma late all the time?" Rose: "Like I said, things happen, if this is a problem then you need to find another company to transport her" (in a rather rude tone) Me: "So you're saying I need to hire another company to transport my grandma?!" (returning the rude sentiment) Rose: "No , we will find another company to transport her" (at this point, her rudeness subsided) Me: Okay well who is going to let me know as soon as this happens? I want that person to give me a call directly. So, it turns out, the person in charge of transportation is named "Andrew," he is supposed to give me a call. I will update this on her next visit to the doctor and see if any changes are implemented! Bottom line, the manager Rose was not willing to help... only as my tone changed, then she stepped it up. Very unpleasant to deal with.

Covid-19 Outbreak not being reported to all family's of current residents. Current employees are…read morebeing forced to work and not allowed to self-quarantine due to claims of low staffing issues. While licensed employees stayed home to protect their loved ones. Other staff members, predominately Spanish speaking are being forced to report to work. Facility has not been sanitized to re-operation standards. Workers have not been provided Covid-19 pay for their non-stop dedication since March. If you know of a loved one at this facility, please inform yourself. Call and demand answers. The workers here are a tremendous and dedicated team. Help them out if you can.

We were very happy having my sister live in Trinity Hills Estates for the 10 months she was there…read more The house is lovely and very clean and located on a beautiful residential street. My sister had a beautiful big room with all of her things in it including her desk, computer, TV and DVD player, large bookshelves, and pictures on the walls. It really felt like her own apartment. She was unable to walk and was moved from her wheel chair to her bed in a hydraulic lift. The staff were warm and loving and always ready to do whatever she wished. She liked to do things on schedule so they helped her to set up a daily plan. Every member of the staff was friendly, patient, and kind. They listened to her requests and and appreciated her humor and wit. She enjoyed the home cooked food that was prepared for her and the other residents. And, in good weather often was taken outside to eat lunch or look at the beautiful, quiet garden. When she was first there she joined in exercises every day after breakfast. Our family visited her often and on occasion would take her out to the gazebo in the garden for an ice cream treat or special lunch. We enjoyed having Vanessa celebrate all the holidays in a big way. We had the Easter Bunny visit, visiting musicians, Fourth of July Flags, and Treats for Halloween. We all were very pleased with everything and everyone there. We were fortunate indeed to have found such a wonderful place for my sister to live out her last days. I heartily recommend this very special Board and Care home.

Rodent/roach infested. Rats in the walls with video proof and cockroaches everywhere. They don't do…read moreanything about the situation they are live in residents at this point