My cedar deck is now 27 years old. Eight years ago, I first hired Royalty Deck Restoration to replace several rotting, unsafe boards. They also power washed and stained the deck, and the results were outstanding. Unlike other companies I had used before, they went the extra mile by sanding all the deck rails and filling every carpenter bee hole. Since then, I've had them restore my deck every other year. Thanks to their reliable and detailed work, my deck remains attractive and safe to use--without the need for a costly replacement that might not fit future homeowners' needs. These guys are dependable, professional, and consistently deliver great results. read more

In July of 2022, we contacted Royalty Deck to strip down our back deck and stain it, and to do some repair and touch up work on the front porch. Erik came out on July 16, 2022 to take measurements so he could prepare an estimate. He told me that he'd have an estimate to me in the next couple days. On July 28, I texted him and let him know I was still waiting for an estimate. He replied four days later on August 1, informing me he was sick and that he would email it out that evening. He did not. On August 2, he emailed me an estimate, which required a down payment of 35%, which I paid that day (August 2, 2022). Erik did inform me that I should probably not expect any work to be done until Spring, 2023 since we were already at the end of the season, and there were other customers ahead of me. I had no problem with this. On April 6, 2023, Erik's crew began working on the back deck, stripping off the paint. On that day, Erik also asked if he could put a sign in my front lawn advertising for his business while his crew was working there. I found this to be a strange request, but I agreed. On May 12, Erik texted me asking if his crew could power wash the next week. On May 18, I texted him asking when we could expect the power wash. He told me that I was the next one on his list (a response I came to expect from Erik in subsequent months). On May 22, Erik asked if he could come to the house so my wife could pick out a color for the stain. We agreed on 5pm. He did not show. I texted him at 7:56pm that evening asking him if we should still expect to see him that evening so we could pick out the color. He responded by telling me he was still at a job in Hartland, and he would come by the next day at 9am. My wife and I made arrangements so someone could be home at 9am to meet with Erik. However, 9am came and went, and he never showed. I texted him at 10:47am that day to ask if we should still expect him to stop by, and he responded by saying we were next on his list, and he was on his way. (Remember, this is how Erik likes to respond. We're always the next one on the list.) On Monday, June 5, his team stained the back deck, and he asked for another payment to be made since the stain was complete. Instead, I just went online that day and paid in full for the entire project - even though there was still work to be completed on the front porch. Erik told me on June 5 that he would be back the first of August to complete the work in front since the new lumber needed time to dry before it could be painted. August came and went. No communication. September came and went. No communication. Finally, on Tuesday September 26, I texted Erik and let him know that I was disappointed with his lack of communication. I put down a deposit for this job 13 months prior, and I paid for the job in full back in June, which is when he told me I should expect the job to be completed around the first of August. He apologized, blamed the weather, and told me that he already had me scheduled for later that week. (Again...this is how he responds.) He said that if the weather was dry on Friday, that's when he would complete the job. If not Friday, then Saturday if it's a dry day. Friday, September 29, the high was 68, and there was no rain. He did not show, and there was no communication. Saturday, September 30, the high was 75, and there was no rain. He did not show. At 6:51pm that evening (Saturday), he texted me and told me he'd show up Monday to finish the job, which he did. I have no issues with the quality of work performed by Royalty Deck. They did a nice job. My decision to write this review and to never use them again is due to their complete lack of professionalism. As I told Erik, it is not relevant to me how busy they have been, how behind they are, or what the weather is like. As the contractor who has been paid by me, it is his job to keep me informed, and to follow up with me if he is unable to keep his word. Because of how they choose to do business, I do not recommend hiring Royalty Deck. IN RESPONSE TO THE OWNER'S RESPONSE: 1) I agree that weather can delay service. I never stated otherwise in my review. Had Erik kept me informed along the way, and explained why he was consistently missing his own deadlines, this review would have been much different. Instead, there was so little communication, that normally I was the one to reach out. And it is, in fact, irrelevant to me what the excuse is. Whatever the excuse may be, it is Erik's job to keep customers informed if there is a delay. In my summary of events above (spanning more than a year), it is clear that Erik did a very poor job keeping me informed. 2) Erik did, in fact, say early August. Here is the exact wording from his text. "Aiming for early august (sic) for that touch up and porch". I can provide a screen shot of this text if needed. read more

We hired Royalty to power wash and stain our deck. They were given a $1200 deposit. Work was supposed to be done in 4 weeks. Four months later, company has not shown up and will not return phone calls. read more

Our deck needed a repair quote as some of the support beams were not looking good. Ryan gave us a reasonable quote as well as noticing another area of the deck that needed additional support. I also needed some steps reattached to a cement porch. Of the companies I asked for quotes from, his was the best priced. The work was performed on time, and the area cleaned up afterwards. read more

This company has a 5 star rating and the reviews are great but unfortunately I can not give them the same rating. The 1 star should be 0 stars and not because of their work quality because they just in my opinion unreliable. I called setup app for few days down the road and the app time came and went with no contact. I called left a message and they called back with a new app the next day. That app time came and went with no contact so I called again. With this contact someone would be at the house in half hour or so for the est. They showed kinda close to the time and looked the job over. Said I would have a est in one day or no later then 2. Ok it's been 5 days and again no contact. I can not hire someone that cannot even give you a call first. So I went with some one else. read more

Horrible Service - DO NOT USE!!! Owner NEVER return phone calls. Took 3 months to get the work started after original quote. Initial estimate was poor, final bill was 20% higher than quoted. Repairman said, we would not see the old paint bleed through, and 2 weeks later it is appearing. When I questioned the repairman initially to see if they would paint their own deck this way, he did not answer the question. I think that says it all. read more

Horrible horrible service. We were required to send a deposit through the mail. The check was cashed immediately, but that was the only thing that happened quickly. It's been almost 4 months, we never received service. Additionally, when we informed them that we needed to cancel because we couldn't wait any longer, they stated that they would send our refund. DID NOT HAPPEN. We are about to get our lawyers involved. It is a scam! read more

Great job, good price and quality work completed professionally on time! I highly recommend Erik and co.

Amazing job power washing our deck, house and garage and staining our deck! Very responsive and helpful, this was definitely money well spent read more