The worst! Called my 80 year old mother and lied to her multiple times I was sexually harassed by my neighbor they did nothing!!!! Then charged me a thousand dollars over my deposit for "cleaning fees" when me and my friends and family had cleaned. Some fees were 150 dollars to reclean an oven and 125 dollars to reclean a frig. DO NOT RENT FROM THESE CONARTIST!!! They are lawyers so you can't even sue or fight them for anything ridiculous that they do. I am emotionally scared and hit financially from these greedy pigs!!! read more

I'll start by saying that renting in Champaign-Urbana is difficult. I've rented in several places all over town, and this place is full of predatory landlords and slumlords taking advantage of students and working class folks. You can do A LOT worse than Royse Brinkmeyer (and I have). That said, you can also do a lot better. From the start, my experience renting with Royse and Brinkmeyer was riddled with incompetency, clerical errors, and frankly some insulting assumptions on their part. For those who don't want to read the forthcoming novel, here's the short list: -R&B made several clerical errors/mistakes during my lease signing process, which prevented me from accessing my tenant portal and paying my first month's rent and security deposit (a mistake which they initially blamed me for). -R&B threatened to fine me for not complying with things that were NOT in my lease such as renter's insurance and providing my dog's DNA samples (this happened at least twice). -R&B maintenance, while quick to respond, did not provide me any notice that they were coming when I filed a request. -R&B management is extremely inconsiderate and callous when it comes to respecting tenant's privacy when showing a unit for future renters. -Excessive move-out fines/taking tenants security deposits. There are some good, kind people who work for R&B. My issues are with the company's policies and procedures. There's something particularly grating about a company like R&B, who are basically high-end slumlords who have a lot of window dressing and flowery language to make you think that they are courteous and professional towards their tenants. When it comes down to their bottom line, R&B won't hesitate to remind you that you are ultimately no more than a landless peasant, always subservient to a feudal lord. Receipts: First, I signed a lease with them early in 2024 to begin in Fall 2024-2025. They sent me a lease with the wrong dates,--it said 2025-2026. This meant that my tenant portal didn't properly activate for me to pay my deposit, rent, etc. They kept telling me to pay my deposit to finalize my lease, but the portal wouldn't allow me to. The person I corresponded with was rather rude and seemed to imply that my technological ineptitude was the problem, rather than a simple clerical error on their part. I also apparently signed my lease just before R&B overhauled the language in their lease agreements. So, having signed before this, I was NOT subject to some of the new stipulations in their leases, which included mandatory renter's insurance and providing the DNA of your dogs if you're a pet owner (I have two dogs). They do this to identify tenants who don't pick up their pet waste and fine them. I always have baggies for my dog's poop and pick up after them. I didn't even allow them to poop in my complex's courtyard area, so I wasn't worried about being affected by this anyways. Despite not being subject to these clauses in the lease, I received emails and phone calls demanding that I comply, and they threatened to fine me if I did not do so. I then had to explain back to them their own lease agreement so they would stop pestering me. They still requested that I provide my dog's DNA samples as a courtesy to them, but I politely declined. I've frankly seen too many landlords exploit or discriminate against tenants based on their dog's breed, and some of the dog DNA tests aren't very accurate. So they seemed annoyed by that but left me alone for awhile. Fast forward a couple months and I start getting calls again from Tari Christians in R&B management, saying that she received "multiple complaints" from my neighbors about the dog poop in the courtyard (turns out it was another one of my neighbors with two dogs who wasn't picking up after them). I politely said that she was mistaken, and that I am a very conscientious and polite neighbor when it comes to picking up after my pets. She did not believe me, and spoke to me in the most condescending and patronizing manner--again threatening to fine me if I did not provide my dog's DNA samples to PROVE that I wasn't the culprit. I was absolutely infuriated by this, but I agreed to do this as a courtesy to finally put the matter to rest. Tari said she would drop off the DNA kits the next day. She never did that. I got harassed, accused of being a liar, and threatened with excessive fines, and basically coerced into complying with something that was NOT in my lease agreement. And then they didn't even follow through on giving me the DNA kits. I eventually had to go speak to my neighbor who wasn't picking up his dog's waste directly. I didn't want him to be subject to the same type of harassment, so I just asked him to be more mindful about picking up his dog's poop. He apologized and rectified the issue. After all that I decided I was definitely not going to be resigning with R&B. So they began showing my apartment. In Champaign, renters have considerably less rights read more

Slumlords. Do not look at the google reviews. There are a number of fake reviews on there. I have lived with them and worked for them. I know how shady they are and how understaffed they are. Nepotism and favoritism are their strengths. They will take advantage of you as soon as you try to move out. They basically remodeled my unit and charged me for it. 600$ deposit gone. Plus 700$ for cleaning an outdated unit that I left exactly how it was given to me. I had previously rented a Clark street unit which is old and falling apart. When I moved from that unit to a savoy unit of theirs I got my deposit back and everything was great. Then I decide to move and not rent from them anymore and suddenly I am charged to replace blinds that were old and not ruined by me. Replace carpet that I did not damage. They painted my entire unit for no reason other than to get money from me. I also am a painter by profession so I would know what needs to be done. 3 years later and they are still hounding me for 700$ I donated Toys to their employees, I never missed a payment, and I was a single dad trying to provide a nice place for my son which was riddled with ants. My neighbor across the hall had ants too. I am not a dirty person. this company is pure evil. Read the bad reviews from other people too and don't believe the good ones. Like I said until you actually move out from under their grip, it seems ok. But once you move out be prepared to take pictures and hire a lawyer. I hope these people sleep well at night knowing the damage they cause people financially. read more

Horrible experience trying to rent an apartment. Management(Tari Christians) did not know who I was after I had tried to reach her three times and left a voicemail. There seemed as if there was no communication between her and the person awnsering the main phone(12173521129). Aswell she was overly persistent with trying get information and escalated an already difficult situation. read more

I cannot WAIT to leave. I've been living at R & B for two years, and am just now experiencing how awful management is. First, they expected me to sign a renewal lease in July... When my lease expires in January of the following year. When I explained that I'm a student so knowing if I can stay that far out is ridiculous, I was threatened that they would rent out my apartment. Lovely. Today, management called me as I was walking into work at 230 to tell me they'd be showing my apartment between 3 & 4. Excuse me? I normally work nights, which I've explained to Gabby several times (manager), and therefore the only reason I got the voicemail was because I happened to go into work early... Meaning they would've knocked on my door and found an asleep renter. So appropriate. When I called the office back saying they hadn't given me any time to put away or find a place for my cats to go (they'll run outside), and to put away valuables, Katie told me they could enter my apartment at ANY TIME and it was my problem. I'm hoping when I get home in 12 hours that my cats and valuables are still there. :( Renters beware. Update: Gaby just tried telling us local law states they can enter the apartment whenever they wish... Upon calling the city it was explained this is absolutely NOT true. read more

Royse & Brinkmeyer Apartments - Showing my apartment without any notice! Complete disregard for tenants, their personal belongings, or pets. - Apartments Near Me - Champaign, Illinois

During the 2-3 months we have lived here, overall everything is ok. However, there are a couple of things that are not as satisfying as other apartments I have been with before. 1. Before I moved into the apartment, I actually signed the contract more than 1 month ago. the management team/maintenance team should have enough time to fix everything needed for us to move in. (Plus I called Neal several times to confirm whether the apartment was ready, and he gave me a resounding YES) However, when we moved in, the screen doors were not installed until the very last minute, and the screen door at the balcony has been falling off. I had to put in 2 separate working orders (more than a month) to get it fixed. 2. The toilet seats of both bathrooms keep falling off due to wear and tear. Again, I have to put in 2 orders to get it finally fixed. It cost me more than 1 month of time waiting for someone to finally fix it. To be fair, the second work order actually was taken care of very quickly. But the overall time is very concerning. Plus, these issues should be taken care of a month before we moved in. 3. To my understanding, the carpet was completely changed for new ones. But whoever did the job did a HORRIBLE job with it. There were many nails that were actually poking out, many loose nails laying around. I actually had a hole poked on my toe because of that. 4. The most disappointing issue is the bathroom door nobs. To be frank, with all the apartments I have been in, this apartment is the first that bathroom doors CAN NOT be locked. Even after talking to Neal about the issue, he suggested he is going to consult the upper management about switching a door nob for us. (He did mention that you guys don't allow switching the door nobs with a different type) Up until today, he has not reached back to me regarding this issue. 5. There is no cleaning on the pathway right outside of our apartment building. No trimming of the tree there, which leads to many spiders crawling around the building. Overall, I give a 3 out of 5 for this apartment. I have had high hopes for this community. After all, we are paying almost a thousand dollars for it. We are expecting excellence rather than a half-done job. read more

I have rented for over 30 years and this company is nothing like any other landlord I have ever had! When we moved in, the shower did not work. We were still moving boxes in from the truck and their repair man already came and fixed it! Within an hour of the call! They come regularly to do things like change the heat AV filters, check fire alarms and smoke and co2 detectors. They sent annual chimney cleaners, because our unit has a fireplace. We called them because there had been break ins in the area and our front door could be picked with a credit card. They had both doors secured with metal lock plates by the next day! We just signed another year lease and now they offered to steam clean the carpets for free. We are very happy here! And we will only rent from these guys from here on! read more

Upscale living here!! Its so safe and locked entry and intercom service in each unit! I've lived here going on 5 years if there's ever a problem maintenance is here quickly to repair fix or correct it for you, whether it be a light bulb or an exhaust fan filter above the stove! It's so clean inside and out! The lawn care service comes by on Mondays so there's no upkeep outside fully equiped waste stations provided throughout for doggy walks! I have a very spacious garage, here bonus!!!!! Inside the apt, is so nice & updated with laminate floors updated appliances two very large spacious bedrooms two very large full baths couldn't ask for more for renting in Savoy Illinois upscale living there's a pond and walking trail out back outdoor kitchen and common area with fire pit there's even a blink charger for cars!!! I love living here it is awesome there's a walking trail that takes you to the mini golf / bowling Alley and elks also cvs is in walking distance right across the street is Applebee's & the schnucks plaza super convenient location! Wow really impressed with this property at Prospect Pointe! Upscale living at an affordable price! read more

Yes, the comments about management being able to come in at any time is true. That being said, I was always super pleased at how quickly they fixed any issue that came up. If you're concerned about someone coming in while you're sleeping, bathing, etc., just put up a security bar while you're home. I also didn't love how early I had to re-sign the lease (and that potential renters were allowed to come in and see my mess), but I guess I feel like that's their prerogative. As far as the issues I cared about - safe, clean, well maintained, garage parking (at Ginger Creek) - those were among the best of the many rentals I've lived in through the years. I was well pleased and definitely recommend. read more

I live in the Stonegate Village Apartments in Champaign IL. This apartment seemed great at first because they do a few things right on the surface. The apartment itself is actually really nice (I think I moved into a newly remodeled one because the carpet was new) and was very clean. The staff seemed nice at first and for the price it wasn't a bad deal. However, as I lived there in the first few months I realized the things that make this apartment complex not livable for certain people. One being that they refuse to make phone calls or emails to their residents to set up meetings, complete maintenance requests, or things of that nature. Maintenance is allowed to just walk into your apartment whenever they want without a notice whatsoever regardless of the nature of the request or if there isn't even a request submitted. It says that in the lease, which would have been fine, but the maintenance guy walked straight in on me in my bedroom while I was sleeping and attempted to check the electrical because the apartment below mine had electrical work that needed to be done. I never filled out a request for this and wasn't expecting it whatsoever because I didn't even receive a notice. They didn't call or email before and their answer for this was that "it's allowed if it's an emergency". When I attempted to tell the apartment manager (who loves to tell you that he lives in the complex as if that changes anything) that privacy of their residents should be respected and to at least tell the maintenance staff to call before they enter apartments that don't have requests submitted, I was assured that would not happen again. The next request that I submitted they still entered my apartment without a notice letting me know that he did not listen to me at all. This is of particular concern to me because I suffer from PTSD and also value my right to privacy so if you don't care about unannounced visits and entry without your consent then disregard this portion. The next is a major issue concerning lease agreements. Make sure you sign your lease after labor day if it is later in the year. This is because they tell all their residents (except for potential ones, you are not warned about this beforehand) that if your lease is signed before labor day even if it's all the way up until the end of August, that you have to renew your lease by March or they will put your apartment back on the market. If you plan on living here for years and years or this is going to be your forever apartment, that won't really be a problem for you. However, if you don't necessarily know if you're going to need to renew your lease 6 months in advance then I recommend looking somewhere else. And this was only made aware to me in January. So you have from January to March to figure out if you're still going to be living in your apartment 6 months down the road or else you have no other choice but to give your apartment up. I've never lived at an apartment complex that had a policy like this so this was a shock and I have experience with multiple complexes over my life. The manager also decided to make four unannounced visits in two days (back to the original issue) in order to make sure that I got the "renew your lease or else" agreement. When given suggestions that they can just send out an email (because they have no problem sending out emails about the weather and community events) that would give a more specific time when he would arrive I was told that he "doesn't have time for that'. So needless to say they think that they can just have the manager and maintenance show up whenever they want just because they live in the complex themselves. Again, if you don't care about this then go for it. Just be mindful of that huge lease detail that they won't mention until they have you trapped. Anyway other than that the only other complaint (and this could just be my building) is that you can hear a lot of slamming and banging from neighbors but not really much of anything else. Just the loud noises come through but nothing else. There's also no elevators which I guess is an Illinois thing? I don't know I'm from out of state. Needless to say just make sure you do your research about the place and don't believe all the niceties they try to pull at the beginning to get you to sign. read more

Without a doubt the best landlord I have dealt with in Champaign/Urbana/Savoy/Campus. I lived in a 2BD apartment in their Continental Plaza location. Everyone from the office staff, property managers and repair staff were wonderful. The apartments were well-maintained and clean and common areas were cleaned weekly by R&B employees. To give an example of how thoughtful this company is, there was a bad ice-storm anticipated for a weekday and at 6am that morning, when I left for work, the landlord had left giant buckets of salt by the front door for tenants to ensure walkways/parking lots would be safe. I highly recommend this company, I have no complaints and would happily live with them again. read more

Incredibly incompetent, inefficient, and inept. We moved two years ago to an apartment on the West side of Springfield Ave. It was a poorly constructed and loud apartment with old appliances. The gas fireplace did not work. "Don't worry," said the useless maintenance men, "just throw a log on it and use it as a normal fireplace." Someone doesn't know how gas works. Speaking of which, the stove and the heater both leaked gas, causing more than one evacuation--and that's just from our apartment. There were several throughout our horrible year there. It is against code to allow coal burning BBQs on decks, that did not stop out neighbors. Perhaps it was the BBQ, perhaps the gas leaks that caused the unit next to ours to burn to the ground. There were 2 wasp nests on the balcony when we moved in, and after some calls it took 2 weeks to have them removed. That was not so bad, as setting foot on the rusty and splintered and poorly constructed deck would have been a good way to get be forced into updating my tetanus vaccine. And then there was the roof leak. In the main bedroom we had a leak, just a little at first, but then it got worse. They said they fixed the problem, but their idea of fixing the problem is applying a layer of paint. The next time it rained, a gigantic paint bubble formed, eventually popping and depositing 1 gallon of filthy water on our bed (which they refused to accept responsibility for). The paint fell from the ceiling (please bear in mind that this is the first floor of a 3 floor bldg) revealing a gigantic mold infestation. This is the worst living experience in my life. The staff is pleasant, but completely ill-informed and incompetent. Would that I could give them no stars. read more

The worst management ever , beware of bedbugs. Inspite of making me treat the bedbug, they locked my deposit for many days and withheld my deposit for changing the carpet which was totally unnecessary. I have taken pictures of the carpet and they were perfectly fine. I have lost more than $1000 from my deposit. Be prepared to loose money unnecessarily if you stay in their apartments. read more

I wish there was a Royse and Brinkmeyer-like apartment organization where I'm about to move. I lived in the Green St. apartments for 3 years, and I loved it. Sure, there are somethings I might change- I'd love to have my own washer/ dryer and a dishwasher- but at least there were no surprises. Any problem I ever had- maintenance or otherwise- they dealt with promptly and completely. Their apartments are great for graduate students/ young professionals. I'm going to miss this place! read more

Disclaimer: we do not live in a property managed by Royse & Brinkmeyer; this PSA pertains only to the process of viewing their rental properties. Please be aware that you must have your credit checked in order to view any units. After having lived in New York and London, this is the first time I have encountered such a ridiculous arrangement. I totally get running a credit check when you are actually ready to apply for a unit after having viewed it, but this is downright silly. Imagine having to have a credit check run for every property manager or landlord whose properties you looked at-- it would undoubtedly impact your credit score. Still shaking my head. read more

I am currently trying to move out of Ginger Creek Apartments at the moment because Royce & Brinkmeyer are unwilling to provide any assistance in helping to keep myself or my vehicle safe. Unfortunately, even with a police report or dispatch reports this company DOES NOT VALUE THE SAFETY of their tenants. read more

I just finished grad school and am sad to be leaving Royse and Brinkmeyer after three terrific years. I could not believe my friends' horror stories about their management services because R&B went out of their way to be so helpful. The two times I submitted a maintenance request online and someone was there the very next day to fix my issue. Every time I emailed or called them with a question, I heard back immediately. I cannot overstate how impressed I was, and remain, with Royse and Brinkmeyer and will be sad to leave them behind. read more

Horrible management. Very rude when I spoke to them about charges to clean my apt. I cleaned the apt and left it close if not exactly the way they rented it to me and they still managed to over charge me for things that I never did. Insane read more

I just want to let people know that this management DOES NOT give you a notice on performing a credit check. I went here just to do a apartment showing, and they asked me to fill out an application or else I won't be able to look at the apartment and did a hard inquiry credit check which lowers credit score. DO NOT FILL OUT ANYTHING HERE UNLESS YOU ARE SIGNING A LEASE WITH THEM read more

The worst management there is. I have no pets. 6 weeks moving into the apartment, I got flea bites. I called the office. They sent Weldon pest control, who in the next 2 months sending me to wild goose chase while I suffered from more and more bites. The "expert" blamed my new mattress for bedbug, my traveling, me having allergic reaction, but not once the possibility of flea. It turned out Weldon is Royse & Brinkmeyer's long term trusted expect on pest control. Not once the office ever followed up. A couple of weeks later, I had mice visiting my apartment. I called Royse Brinkmeyer maintenance. I was told that pest control is tenant's responsibility. Despite the numerous bites on me, the management insisted that their apartment has no flea problem. After 4 month battle with the flea, I am fed up and moved out and asked the landlord to reimburse me the cost of pest control. So far I haven't heard any word from them. read more

RENTER BEWARE. You WILL NOT receive a FULL deposit back no matter what they tell you (And they will state "Believe it or not. We actually want you to get your full deposit back"). Nickel and dime is the name of their game. My wife and I were good, courteous and clean renters who ALWAYS paid on time. The apartment was left in the same (if not better) condition it was entered into 2 years prior. We just received our deposit check in the mail, and it was half of what they lead us to think it would be. Also they do not have any real fire-safe measures provided in their Stonegate buildings. The only safety measures provided, to my knowledge, were some measly smoke detectors. I believe not having fire extinguishers or a sprinkler system in place violates IL state law, but not Champaign city law. Can anyone say "loophole"? I don't know how they get around a state law. We confronted them about this, but they used the excuse of meeting minimum city law requirements for their buildings at SG, and that they expect the renter to purchase both a fire extinguisher and renter's insurance for their own personal safety. FYI... there have been 2 fires in that complex alone in the last 7 years. (2005 & 2012) Their only good quality was their maintenance technicians. On time, quick and fixed the problem almost every time. Always courteous too. This doesn't excuse them from the above mentioned. There's a laundry list of complaints we have about this company. DO NOT RENT FROM THEM. We had a terrible experience and would not recommend them. read more

I lived for quite a few years at one of R&B's properties. They were overall adequate, I'd rent from them again over some other, more infamous rental agencies in the area. But only if I had to. Maintenance staff in particular were responsive and good at fixing problems. Generally, R&B was good at giving notice about entering the apartment and did a good job with grounds maintenance, snow removal, etc. Some of the off-putting things were attitude from just two or three people at the main office--but unfortunately one was our designated community manager or whatever they're called, so we had to interact with her more than others. She was very unpleasant to deal with. On the flip side, there was a couple great people too, in particular, Colin. I was also annoyed by the tone of some of their signage trying to get tenants to comply with rules about garbage, parking, etc. They were finger-pointy and insinuated we were all either idiots or miscreants, when for the most part, building tenants/neighbors were following the rules. It just seemed like there were better, more customer-friendly ways to handle situations where a few people were causing problems without broadcasting negative messages to everyone like that. During the last two years we rented from them, R&B was having some issues with pinhole leaks in the plumbing in our building, which was a big nuisance--might be fixed now. R&B was very hands-off and unhelpful in dealing with the water bills we received for their water leak problem that we had no control over. We ate the cost for that and it was really uncool. And when we finally left, R&B didn't pay interest on our security deposit that they held for a number of years, which I'm pretty sure is a state law. They did however, give back the full security deposit, which was a relief. At that point, I was ready to just move on and didn't push back about the interest. Overall, I'd say things evened out to just OK. Could have been better, could have been worse. 2.5 stars. read more

Rediculous that they will not show you a property without running credit check. How in the world do you know if you want the apartment. Doing credit check puts a hit on your report whether you rent it or not. Most other landlords show unit and then if you want to rent you give info and id for credit check. read more

I had an extremely easy move in and move out experience (even with having to break a lease). I kept my apartment in good condition and received my whole security deposit back, even the refundable part of my pet deposit. When you move in they give you all the numbers you need to set up utilities and even leave bottles of water in the fridge. The apartments are a little dated and they aren't very sound-proofed, but on the whole, I'd have to say it was a pleasant place to live (State St. Apts). read more

This is by far the worst, most despicable management company in the Champaign-Urbana area. Regarding my security deposit, not only did they withhold all of it, they sent me a bill for an additional $400 allegedly for "cleaning" and "painting". I did not hang anything up, nor did I mark the walls at all. I also cleaned the apartment in its entirety before I left. That did not stop them from charging me an exorbitant amount. Funny enough, one of the bathrooms went unused for the entirety of the lease. Still, I cleaned it before I moved out, yet I was charged $75 in cleaning fees for that bathroom alone. The bill for the additional $400 was sent to me saying that I would have to pay the balance in 3 days of else face legal action. When I went to their offices to talk to them, they showed me a clause in the letter stating they did not accept requests for itemized lists of charges through e-mail, phone, or in person. The only way to request a list was through standard mail. Because I had to pay the money in 4 days, it was effectively impossible for me to appeal the charges. Borderline robbery. Finally, many of their apartments are located in very high-crime areas. This is not a slight against them, nor did I count it against them, but you should be forewarned. If all of that isn't bad enough, when I was searching for other apartments (their poor management was evident long before my lease was up) I had a prospective landlord call them to request information on me. They proceeded to LIE TO HIM, saying that I was late on rent payments and owed him money. I paid every rent payment on time, with receipts to prove it. Ironically, when asked if they would retain me as a tenant if they could, they said YES. They are nothing but greedy bloodsuckers, avoid this company at all costs. You would do better to sleep under a bridge at the Amtrak station. read more

Stonegate Village, Safe and quite to live in, for us wise. Was very happy and proud until Rosye Brinkmeyer nickel and dime us for our deposit. We have made sure our apartment was clean before we left, as it was our very first apartment as a family. A sentimental place for us but at the end they took my satisfaction. 80% of our deposit was taken. SERIOUSLY???? My wife and I made sure we brushed and vacuum our apartment as we took a good sentimental look before we left. It really came a surprise that our deposit was not refunded in full or at least 80% back to us. but instead they took it the other way around. they will not talk nor discuss with you over the phone as they are coward to deal with it nor answer your question verbally. Instead they'll make you write like it was going to do any good. VERY UPSET. I WILL NOT RECOMMEND NOR USE ROYSE & BRINKMEYER WHEN WE COME BACK. NICKEL AND DIME. read more

Renter beware!!! Rented from this company at west wood village location for 1y. This Company has no clue on how to run a rental facility! 1st I Lived in my apartment only for 7mo out of the year because I had some old nosey neighbors who thought everything I did was loud from driving my Harley home (which is a public road way and they have no control and can't say outside my lease agreement on noise)and parking it in garage or closing the car door! Because these where "long term residents" there word is gold and nothing was ever asked to me I just had an unfriendly letter sent to me! Saying my lease was in jeopardy of being terminated! (My lawyer had something to say about this). 2nd No maintenance was ever performed on my property when I called in regards to the dryer functioning improperly and all they had to by was a new lint screen and put it on!! But they always wanted to get in there to do there "routine" work!! 3rd I paid a $550 security deposit on the agreement that $55 of it would go to carpet cleaning. So I should have gotten $495 back from deposit! I just got a check yesterday for $270 .. They had a bunch of b.s. Charges on there for late fees, cleaning, and paint ! I was never late on rent I paid 6mo up front and then I payed two mor times at 3mo a piece equaling a year and I turned my keys in 1 week early!! Then before I moved out I hired a cleaning service to come in and scrub every thing (apartment looked better than when I moved in) ! Then paint nothing was wrong with the paint at all!! Luckily I am a smart renter and took pictures the day I moved in and the day I moved out! These jack wagons will be paying my money to me and then my legal fees as well! I highly recommend staying away from this company even tho it seems like they have best apartments they in fact don't. Stay with a independent renter not a company like this !! Regards, Z.V. read more

Wonderful company! I would highly recommend renting an apartment from them. The office staff is friendly and on top of things. Maintenance never takes longer than a day or so. My apartment was clean and well-maintained. Definitely recommend! read more

Royse & Brinkmeyer provides the best apartment I've lived in for years! I've been at their Prospect Point site for about a month. When I moved in it was nearly flawless, spotlessly clean, new carpet, new floors, freshly painted walls... They fixed the couple of tiny issues I fussed about in two or three days. The area is quiet; there is enough parking to invite friends over (unlike my previous neighborhood). I love the floor plan of this particular apartment, two bedrooms, two full bathrooms, kitchen, laundry, living/dining/office area and several closets. My cats are thrilled, too--views of the parking lot from the kitchen and of the pine trees and squirrels from the sliding glass porch doors in back. I thought Savoy would be far away from everything, but it turns out to be less than fifteen minutes from just about anywhere I want to go read more

My husband and I lived Stonegate Village for 1 year and 3 months (2013-2014). When we first moved in, we had some issues with the kitchen sink and our AC. The company was very quick at sending out maintenance to help us solve the problem. They would come multiple times to make sure the issue was resolved, which was great. After we renewed our lease, we found out that we needed to relocate due to a job. The company does not allow for people to terminate their lease for a fee. Therefore, we needed to either find a sublease or pay the remaining months that we owed. They were kind of helpful in providing us tips on what to do to find a sublease, however once they found out that we were no longer living there and potentially not their customer anymore their customer service declined very quickly. Luckily, we were able to find someone to sublease our place. The office was flexible in having all parties sign paperwork by e-mail. However, once we had to figure out how to transfer utilities to the sublessee, Royse and Brinkmeyer was not as helpful. They told us that we needed to transfer over gas and water on our own with some paperwork provided by them, which was fine, and they can help us transfer the electric account over to the new tenant. We did our part in transferring over the gas and water account but Royse and Brinkmeyer did not hold up their end. A month after we moved and the new tenant was living in our sublease apartment, I received a bill from the electric company. I called the office to figure out what happened and how we can transfer the account over. The receptionist kindly transferred me to the staff member oversees this matter. I didn't reach her and left a message. I never received a call back and maybe because she knew I was unhappy with the situation but that doesn't excuse her from not returning a customer's call regarding a lease that they are currently on. Our sublessee was able to reach the individual I wasn't able to and found out that they couldn't transfer it over due to her name being spelled incorrectly or something where the electric company couldn't complete the transfer. Therefore, the sublessee had to do it herself. We don't mind doing these things, however if Royse and Brinkmeyer told me that they were going to take care of that for us then they should have done their best to solve the issue and not just let it go. Also, they have my phone number so they could have just called and explained the situation and ask for me to do it. Therefore, I give them 3 stars. read more

Upon calling to arrange a showing of a particular location and after having read wonderful reviews of the company, I was flatly told showings begin at the leasing office - no explanation as to why, but I've leased from other places that have done this so I wasn't terribly put off. No appointments could be made on the half hour, either. When my fiancé and I arrived, we were informed as per the pre-approval process we needed to complete an application, which included a credit check for a showing. A credit check to even SEE an apartment! Would have been nice to know when I scheduled. I asked the receptionist was this really necessary, would it be possible to sit down with a leasing agent to see if this place would even be right for us before doing the credit check, since I would be buying a car in a few weeks in addition to moving. She said she understood my concern but couldn't let us see an agent without completing the application - but we could run the check after a chat. So we turn in the applications, are taken to the back of this office by a very young man, who informs us that while I passed the credit check, my fiancé did not. Again, we had just been told that we could have the check run IF we decided we were interested. There wasn't any clear reason given as to why my fiancé didn't pass (there was a tick on the paper about collections, which the very young man said probably wasn't a big deal, if we could show "some kind of proof that this was cleared up" we could go SEE an apartment)...although my fiancé is African-American. The young man asked if we had any general questions and when I inquired about one of the residences about not being sure if it was "too far" for us, he said immediately, "Too far out of your price range?" I was referring to location, having explained that I prefer to take the bus to work and the bus route being limited in that area, but thanks for the insinuation. We are both working young professionals with master's degrees and this experience was cold and humiliating. I don't believe I have ever felt so unwelcome and been treated so poorly by a business I was not even yet a customer of, meaning they probably could have screwed us over in a million worse ways. Thanks for the credit check I was told wouldn't happen but will stay on my record for two years. Guess we werent pretentious enough to fit in. I would never want to rent from this place after being treated like this from the get go. read more

I recently moved into Prospect Pointe 1 bedroom 1 bathroom and so far I really like it. The area is pretty nice and buildings are well maintained. The apartment is mostly carpeted (which is nice) and my AC works amazingly. There is so much closet space (and kitchen cabinet space) I almost don't know what to do with it. I put in two maintenance requests recently... My dishwasher was leaking and I put it at "medium" priority on their easy to use online service request form, and the maintenance guy came in the next morning. I also noticed that morning there is a towel hook on the back of the bathroom door that was dangling due to a faulty screw just before maintenance came and he was still able to fix it on site.... He came around 8:30am just before I left for work and I told him to leave me a note if I needed to put in another service request for it because I didn't know if the guy had the tools he needed for that. He was able to fix it no problem. (Thanks Chris!) I recently put in another request of "low" or "very low" priority because I thought my toilet was running more than it should... very minor but I wanted it checked. Even with "low" priority they were still there the next day, and I put in the request July 4th (so they came on the 5th). I'm always able to find parking outside of my apartment and I rent the washer/dryer for $30 a month which is also really nice. Also love that I have a balcony (or patio if you're on the first floor). So far I am very happy. read more

I just signed with this company and it has been the best signing experience. The staff are sooo helpful, and understanding. I look forward to staying with this company as long as I'm in champaign! read more

At first glance Prospect Pointe seemed like a nice place unfortunately getting there was the end of any niceness. There was a notice on the kitchen counter stating that the apartment was not new, and we shouldn't expect it to be perfect. We though that was explanation enough for why they didn't provide a move in evaluation (they later chided me for not going to the office and asking for one). On arrival we found paint on the carpet, holes in several walls and doors, we had to install our own insulation for the windows and outlets, they had removed the pool without telling us, there is no outgoing mail, there are no bike racks, there are no parking space markings, oh, and Prospect Pointe West has the same numbering as Prospect Pointe. That sure doesn't sound like luxury living to me. I think the only reason we got out with our deposit was becuase we kept track of the existing damage and continuously complained about everything to the point that they just didn't want anything to do with us by the time we left. The only positive experience was the maintenance people.They usually came in a timely manner and took care of things with great professionalism. read more

I lived in 2 separate Royse & Brinkmeyer complexes, and I would not recommend either of them, or the company. First, Stonegate Village. I lived there for 2 years. I called R&B on more than one occasion concerning the gas smell is my apartment. When they did nothing to address it, I called Ameren. They came out, took one look at it, and shut it off! They told me to call R&B and have they come fix it. When I called R&B and told them what Ameren said, they said they would send someone. R&B came, didn't fix anything, and said everything was ok to go. The gas smelled continued until I moved out. Second, Colonial South. I lived there for 6 months (I had a 1 year lease, but moved out). The cable outlet is in my bedroom, so you have to run a cable the entire length of your apartment to get it to the living room. The bedroom in my window leaked so bad, I took video of it. I called and reported this problem twice with R&B. They said they would get someone out to look at it. After the second time I had to take video of it POURING into my bedroom, I threatened to not pay my rent. Then, and only then, did they have someone out to fix it. Lastly, Royse & Brinkmeyer as a company. This is by far the worst apartment company I have dealt with. Depending on who answers the phones, you never know what kind of answer you are going to get. You could ask 3 people the same question and get 3 different answers. You cant buy out of your lease and they don't do much to help you find a sublease. I would NOT recommend this company to anyone coming to look for an apartment in Champaign. read more

They won't even show you an apartment unless you let them run a credit check. Credit checks should be done after the showing, during the application process, not before. read more

I lived in the 307 S. State St. apartments for 4 years. The apartment itself is very nice and roomy for one person. The pet policy is great, I had two cats and received my refundable pet deposit back when I moved out (no pet rent!). The maintenance people are fast acting and can fix just about anything. And the people in the office are super nice and helpful. Can't recommend them enough! read more

I lived in Champaign-Urbana for 12 years, going throughout undergraduate and 2 graduate degrees, and the Royse and Brinkmeyer apartment I rented for a couple of years at Ginger Creek was definitely the best apartment I had. The management team was always helpful and courteous - I don't have a single complaint. All of my maintenance requests were filled in a timely manner, the complex was well-kept and I felt very safe. When I moved out, I received my full deposit. I had no problems with any of my neighbors, they were all very friendly and courteous. I would recommend these apartments, and Royse and Brinkmeyer, if you are looking in the area for a place to live. Now that I'm in Madison, I'm missing the size and amenities I had for the price at my Ginger Creek apartment! read more

Just like some of the other reviewers below, I was also deeply overcharged on move-out and the handling of security deposit was very unprofessional. I asked their permission to paint the kitchen cabinets and they even supplied the paint to match the right color, and they tried to charge me on the way out, first stating it was due to the paint color, then when I showed them they provided it, claimed it was due to "damage" and these cabinets were very well taken care of. I made improvements including new countertop, new vanity in the bathroom, with the agreed understanding they would keep these things on the way out, then they charged me for "uncustomizing" essentially making me pay again for my improvements to their property, which they had previously agreed to with the understanding they got to keep it when I moved out. When I disputed the charges, they budged on only the carpet issue (I actually paid for it on the way in), but changed their story on everything else. I had thought it was finally settled when I never heard back after the dispute correspondence, then 4 full years later get a phone call from a collections company claiming they "couldn't find me" despite that I was at the very same address they were corresponding with, somehow they forgot to put the house number on the letter they sent (I know this because the collection agency sent me a copy) and only had the street. So apparently for the last 4 years I have had this blemish on my credit with literally no idea. Just to get the whole thing over with I made a few (in my mind generous) offers to split their trumped up version of the bill and they insisted they would only accept the whole (very large) amount. Not only was the way this was handled dishonest and downright deceitful, it was also incompetent and indicative or very poor management and communication skills. They should know in this era of social media that someone who feels this strongly they were mistreated will do their best to warn future prospective customers for their own good. Like the reviewers below said, they charge for non-issues, and when challenged, change the story and charge anyway, no negotiation, no communication, straight to the collection agency without any effective communication of that ever having happened. Come on people, don't you know how to address a letter?! read more