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    RRH Primary Care

    4.0 (1 review)
    Open 8:00 am - 5:00 pm

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    6 months ago

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    Rochester Regional Health Laboratories

    Rochester Regional Health Laboratories

    3.5
    (2 reviews)
    40.3 mi

    I am unbelievably afraid of doctors, needles, hospitals; the whole thing! I get sick to my stomach…read moreeven thinking of going, and it's even worse once I actually get there. I had to get some blood work done pretty unexpectedly, which made it even worse! The girl that helped me here was amazing!!! I should have gotten her name, but unfortunately I was too busy being petrified. To add to my fear, the doctor told me that some of the tests may be really expensive, so I was now worried that I had to have needles poked in me, and pay thousands of dollars!! She was so nice, and she called the billing department for me to find out the costs of the tests before we did them. That actually took WAY longer than actually taking my blood did, and calling took about 5 minutes at most. She had the labels on the vials and looked at my arms, found my vein, poked me, kept talking to me the whole time, and the whole thing was done in like a minute. I couldn't believe it! If you have to get blood work done, I absolutely recommend coming here. I didn't need to wait long to be taken, and she had me in and out in no time, and getting my blood taken couldn't have been any easier! I almost won't be scared if I have to go back. Well, yes I will be, but you know what I mean. By the way, this is an ACM lab. I was looking for a sign that said ACM, and it does not. It says Rochester Regional Health Laboratories on the sign.

    I was required to go to this lab because of its affiliation with my doctor. The sheet of lab…read morelocations with which I was provided said lab opened at 7 am on Sat. Wrong. It opened at 8. It said its location was suite 340. Also wrong. But I was told if I accessed the website I could get up-to-date info on labs in the area. Wrong again. When I accessed the website ( on my laptop), it had addresses for 3 labs: Albion, Alexander Park, and Batavia. That was it. No more. Next I called the number provided me, 922-5227, they said they couldn't explain the website problems, but assured me that the lab I had gone to had hours beginning at 7. I told them that was not true. As I was just there! They also had wrong address. Probably used same flyer I'd been given. V8-0418. We spend a lot of money for insurance here. I hope that the lab results are more accurate than is the paperwork. The phlebotomist, Emma, was professional and knowledgeable. I only wish the rest of your operation was as professional.

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    RRH Primary Care - familydr - Updated June 2026

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