We have visited the shop many times and until a week ago had never had any problems and always found everyone there very pleasant and helpful. Two weeks ago I saw a small metal Chinese cigarette holder on the counter and expressed interest in it. It had not yet been priced and the assistant put my name on it and reassured me that I would be the first to know the price. She told me to come back a week later on the Monday which I did. This time two valuers were there and when I asked about the cigarette holder one of them in a very curt and rude manner informed me that it was sold. When I asked how this had happened without me having an opportunity to buy it as promised, she waved me away, made it clear she did not want to discuss it, turned her back and walked into the staff room. Why was I given no explanation? Was this because I have a foreign accent and was not deemed worthy of an explanation? Is it the normal practice of the two valuers at this shop to take items of beauty or age out of the shop and sell them privately, thereby depriving the good people of Old Colwyn of an opportunity to buy them? Frankly I felt humiliated and I was in tears after the way I had been treated and ask whether this is the way a loyal customer should be treated? Tamara Partington read more

in February i'd seen a peacock jacket that i really liked, after trying it on and asking how much it was(£4) i asked that they keep it for me whilst i get some change from home, after returning and asking where it was they said that they had sold it, its a shame that people either take the items that have value and sell them privately or don't keep to their word, apart from that the shop has some good items every so often read more