Very helpful and friendly staff. I have purchased several firearms from that shop, both by ordering online and by choosing one right in the store. They've been helpful with advice on training, the law, safety and accessories. They are knowledgable, professional and courteous. A very safe environment. Some of the same staff works in the range downstairs and teaches at the school upstairs. read more

Great people working here and they were very helpful . Prices are fair and they work hard to satisfy their customers .

Great place ,caring ,friendly and fair prices. Denine is great and so is her entire staff. They can get whatever you are looking for. read more

my husband ordered a gun on line, after some odd decline by the state for a gun license after repeated attempts to get a refund still nothing- they did mention charging us a restocking fee and storage fee which is total BS since we have been trying to get refunded for months now and they give us a run around- send an email, forward and resubmit that email, call when the boss is in.... how these people are still in business is beyond me- I feel like we will never get our money back, this is their way of keeping other people's money- not good faith dealing in my opinion read more

When building the range, I was told I can shoot anything so I paid for a membership before the range was completed to show support and that was the sole reason I signed up for a membership, when the range opened I was told I couldn't shoot what I wanted to bring and they refused to refund me or at least give it in store credit but I was told it was strictly to be used in the range so essentially I got screwed by them and they made off with hundreds of dollars. I'm not sure the rules of the range nowadays but that was my experience with this shop. read more

do not use this place as an ffl to receive your firearm purchase transfer, unless your willing to wait a week or more while they get around to "logging it in" read more

So far I have had an extremely pleasant experience Getting my pistol permit. I mainly deal with Denine who is the owner, she goes above and beyond to help you in every way possible making every step extremely simple and easy to follow I am almost there with just a few months to go and I'm very confident with their help I will be 100% legal to carry my first handgun. On the premises you will also find actual target practice so basically it's an all-in-one stop one place you can take your permit and course to get certified then you have the store where you can physically see touch and purchase your firearm also downstairs you can go shooting once you have everything you need. I highly recommend this store if you are looking for any or all three scenarios. read more

RT Smoke N Gun Shop - Store front - Gun/Rifle Ranges Near Me - Mount Vernon, New York

As good as it gets. Denine and company are TRUSTWORTHY and HELPFUL. They'll give you recommendations and professional advice on what you're looking for. I needed a refund on an order that was taking too long and Denine gave fixed the issue in under an hour (during busy store hours). Great selection and all around A+ service. Doug M. read more

I've both been to the store (curbside) and have spoken to Denine and various other staff to purchase my shotgun, ammo and pistol. Even though they are very busy right now I have found them extremely professional and helpful while being mindful of the restrictions. I have never felt rushed or neglected. They really have gone above and beyond to guide my through the gun purchase and ownership process. I can't wait to visit the range. read more

Ive always had interest in target and clay shooting as a hobby. So when I first started shopping for a shotgun I wanted to avoid the franchised/corporate stores. I like to support private owned, small business' from my area. I'm glad I found RTSmoke in Mount Vernon. It's a 15 minute ride from my house and had a wider selection of long guns and ammo. Big shout out to Denine. Super helpful and always responded to my emails promptly. Great customer service. Check out their website. www.rtsmokengunonlinestore.com Stay Safe Ya'll read more

I used to send and receive all my FFL transfers at Blue Line in Elmsford. However, they tend to be perpetually busy, and to be honest, they're not the best firearm packers in the world. This dissatisfaction lead me to R and T in Mount Vernon. The shop is great and the staff is awesome to deal with. Parking is a bit of an issue but I've been lucky and got metered spaces right around the corner. All in all, very handy shop. read more

Friendly, very helpful staff. Did not feel rushed and the customer service was excellent. Will definitely return! read more

In the past they've been very nice to me. Bought a few guns from them over the years. Went in there with a load of money looking to buy a few guns today. Employees were too busy playing cool and chatting up women to pay attention to a serious cash paying customer today. Made no attempt to assist me in any in-depth manner. Basically brushed me off. Was also told their website doesn't reflect their actual in store inventory. Wow! Oh well, lots of other stores in the surrounding counties. Try to get the lady who works there sometimes. She's been a great person to deal with in the past. Wish she was there today. read more

Reviews for this place were on the money. Very helpful staff. Very nice selection of firearms, ammo and accessories. Made a handgun purchase yesterday that went super smooth. This place is legit. I recommend it. read more

RT Smoke N Gun Shop - Purchased this yesterday. Smith& Wesson 686 plus .357 Magnum. Beautiful firearm. Will be coming back. - Gun/Rifle Ranges Near Me - Mount Vernon, New York

The employees that work here are all courteous, professional and knowledgeable about your firearm needs. All paperwork was done efficiently with no hassles, this is the place to go. read more

I am a huge fan of this place! The staff is incredibly friendly and knowledgeable. I've seen them taking a ton of time with everybody from absolute beginners, to seasoned shooters, in order to help them get exactly what they need. I have bought a pistol and a decent of ammunition from them. They have solid inventory, and very reasonable prices. Finally, I've done many ammunition and firearms transfers through them with merchants from around the country. It always goes incredibly smoothly. The prices for these transfers are really cheap. In fact, sometimes I feel like it's unfair TO THEM for the time they take, and that they don't even charge enough for the service. read more

Staff were very helpful and willing to help me find a new shotgun that was not in stock. Be warned it does get busy so be patient. There is a range 20 feet away and coin meter parking is available within spitting distance (3 level parking - bring quarters). Sunday has free parking. read more

I went back to RT for my first-ever lesson with a firearm. Clearly, the exact same service-oriented, courteous, helpful manner extends to the range as well. Before entering the range, Caesar provided an important education in the legal and practical basics of firearm ownership and usage. Once in the range, I'm not sure what comes before "beginner with zero experience", but that would be me. I was way out of my comfort zone. Caesar was wonderfully patient with not only my inexperience, but my ineptitude...and a bit of fear, too. He was utterly calm and non-judging. This, combined with his obvious expertise, inspired me to want to improve. Though I left still inept and with a long way to go, I feel compelled to train and learn, and would never have done so without Ceasar's skilled help. Thank you! read more

I just completed another great firearms purchase transaction at this store! No doubt the friendliest and most knowledgeable people in the gun business in our area! Anthony and Jeff are great!!! Thanks again!! read more

Went into this store for the first time today and can clearly say this will not be my last. I was greated the moment I walked into the store even though all staff was busy with other customers. Once staff was free I was asked how they could help me and there was no shortage of customer service. And to make things even better they do all the paper work on hand saving a trip to White Plains. Thanks again for making me a new loyal customer read more

Always a great experience with RT. Everybody inside is more then willing to spend the time you need to make a good decision on a purchase. I've felt rushed in other places many times and have been forced to make quick purchases. They're usually stocked with a good selection and have competitive prices. I've used them to transfer a few times and the process has been smooth as silk. Parking is close by and always available. I'd highly recommend RT for anything firearm related. read more

Thank you Denine for helping me with my pistol permit application (and for answering other questions as they came up during and the process). As someone else posted, this store can get very busy (so be patient when you visit) but the reason for that is because they're great at what they do. Also they held a pistol aside for me for more than six months while I waited for my permit to be issued and didn't even charge a fee for doing so. Highly Recommended! read more

Good reviews on Groupon thus far and in NYC especially, gun shops with shooting range is a rarity? Can't wait to use this Groupon. Stoked. Will post detailed review upon completion. read more

Compliments around the board for this place. I went in not knowing exactly what I wanted which In a gun shop can lead to a regrettable purchase. The crew inside helped me through process of elimination and after some time we found something I liked very much. I was surprised to find out they took care of the amendment paper work for you! I highly recommend them for their customer service and competitive prices. read more

Awesome gun store. I have many transactions with them. They are friendly and capable of answering any question I've had so far. Jeff is an excellent instructor and denine is the permit queen. read more

Did not like my two experiences with this particular shop. The staff was rude both times. They never called/ left message stating my weapon was ready for pick up. Even after it was paid for. It took me about two months to get my weapon when it should have only taken two weeks. read more

Great store great employees that make u feel comfortable and welcome which is very hard walking into a firearm store

Anthony Joe Jeff awesome people, very helpful if you want accessories for any type or rifle, gun make sure you know model number and brand. I wanted to see what I could add to my AR and I didn't have any picture or catalog to look at but other then that the range 50y, down stairs is clean well ventilated and the staff is very helpful A+ read more

Unfortunately I was disappointed with the customer service here. I'm law enforcement & I came to purchase a personal firearm, a glock 19 to be exact. I do the necessary paperwork, & I put down half the money. I was told I would be called when my background checks out & my firearm is there. I get a call in about a week asking if I still want the firearm.. um yeah I just put down half the money yes I want it. Another week passes I get a call saying my background is good & I can pick up the firearm. I drive 30 min from home to get there & my firearm is not even there. They finally figured out it was never ordered. I changed my mind & said order me the glock 26 instead. I had to wait another two weeks for my firearm. I thought law enforcement gets a discount on glocks but I guess not. Paid full price, so basically I waited a month to get my firearm & the store owners didn't seem like they cared much. This store is unorganized & they don't seem to value their customers. read more

A few months back I used Smoke n Gun for a FFL transfer and it went very smooth. So, as I was looking to purchase a new gun I figured I would go to them first. I ended up having a little problem, that could have ended up being a big problem due to a slight miscommunication that was really nobody's fault. I would like to especially thank Denine for doing everything she could to fix the issue. She really went out of her way to help me. Customer service like that is what every company should strive for! I would recommend them to anyone looking to purchase a firearm or accessory. Oh, and the new range looks nice too! read more

I LOVE THIS PLACE!! Got a deal through groupon and I loved every minute of it. Everyone was super patient and sweet. Loved the instructors and the level of patience they had for everyone. Such a great place. Would love to come back here. I would definitely recommend this place to anyone. read more

Being a gun enthusiast, I frequent many shooting ranges throughout Westchester County. I had been going to an "upscale range" for some time purchasing many accessories and lessons. I ordered an accessory for a gun. The manager said it would arrive in 10 business days. I prepaid and ordered. Within the next 3 months I made numerous calls and trips to the " upscale range" to see the status on my order. I never received a call letting me know the accessory was on back order. So I waited. Whenever I called I was put on hold and told the manager was busy to call back. I was treated with disrespect and nothing was done to expedite the delivery. The attitude of the manager was one of nonchalance. I finally went to the "upscale range" to cancel my order and get refunded for payment They didn't care about customer satisfaction or loyalty! I eventually went to Smoke N Gun and asked about ordering the accessory. The worker ordered it and said he would have it within 7 business days. On the 5th day he called and told me the piece was in. On the 6th day it was mounted on my gun and I was shooting on the 7th day. RT Smoke N Gun treated me with respect. The cost of accessory was also $200 cheaper which gave me the extra money to pay for a yearly membership. RT Smoke N Gun is the place to be for any gun enthusiast. The staff is accommodating, professional, knowledgeable, and very welcoming. The facility has everything needed to make you feel comfortable as a shooter. I highly recommend to all serious shooters!! Paulie read more

They are awesome! I bought their Valentine's Day groupon and it was definitely worth it! Loved every minute and Cesar did a great job as an instructor! Will be back soon for sure. read more

Great staff to work with and very dedicated to the safe and responsible use of firearms.

TOP SHELF!!! Great staff, very helpful, real nice gun store and great range. Can't wait to get back.

Nice store with knowledgeable employees. One stop shop for everything starting with your permit to buying a firearm to practicing at their range. Great classes. read more