We had RTC Restoration and Renovation come to our home in October of 2020 to perform mitigation of water damage from a leaking kitchen drain. We were denied on our insurance claim and were responsible for payment of a bill for over $7,000. We paid half of the bill in December, with the understanding that we could pay the other half in January. At that time, we had not received an itemized bill for what exactly was done, and it took quite some time to get one, involving a lengthy email exchange. When we did, we found items and services that we had either not received or seemed inflated. We estimate they charged us about $1700 for items and services either never received, or were vastly over-inflated for what they were. They got hostile when we requested a review of these charges, and threatened us with a lien if we didn't pay up in full immediately. We also were mistakenly sent an email the owner sent to his account manager that was incredibly rude and hostile. They tried repeatedly to recall sending it, but too late. We don't understand why they took this tack when a simple review and some adjustments could've solved the problem. For instance, a sheet of plastic thrown over a desk was called an "Containment Barrier/Airlock/Decon Chamber", and it cost us $174. They claimed to have used mold mitigation substances, but no mold was ever found. They charged us for moving a stove, that in fact, never got moved. And so on. In any event, to avoid hassling with these people any longer, we paid off the balance. In the meantime, we've filed a complaint with the BBB and the state Attorney General's office. read more

Reviewing work done for my elderly mother. The Good:They were there within an hour and a half during a crisis. Did the job. The Bad: She received a huge bill for mitigation services without any itemized details. We then had to ask for and finally got the itemized details, one example is $669 for 6 fans and a dehumidifier(unmonitored for 6 days) to dry concrete (once the laminate floor was ripped up). Seems like overkill for a small affected area (approx. 215 sq feet). Her concern about that specific detail cost was never responded to. There is more to the story, but I will leave it at that. Advice: You may need them in a crisis and they will promptly be there, but DO ABSOLUTELY get other bids for the reconstruction. read more

Read the other reviews this company is terrible currently fighting with them because they overcharged me and staff is very rude. Lindsay up front at the office Says people call you back but they don't they just bill hoping the insurance companies will pay for it when you're paying out-of-pocket they don't care. They threaten to put a lien on my house I told them I'll pay with for the work that you guys did or wait and explain to a judge about this shady company. I have surveillance cameras in and out of my house showing unplugged equipment that I was charged for and showing exactly how long this equipment was used for they will not get one over on me. Please do your research and see other reviews. read more

This company has done a great job restoring our house after hail damage. One roof, gutters and paint later and all is well. Josh was kind and friendly and Mike and his crew did a great job getting everything done. They did a fantastic clean up job after replacing roof too. It is as if they were never there (except for a new roof). Would use this company again in a heartbeat! read more

I can't say enough about this company. Nick was the project manager. He kept me informed thru out the whole restoration. I rate them a 10 plus! read more

RTC Roofing and Restoration was hired to replace all the roofs (condos) after a hail storm badly damaged the property. The owner and workers were very professional throughout the project and finished in a timely manner. During the project, there were minor complaints that were promptly addressed. The roofs look fantastic and the quality of the work done was top-notch. I would highly recommend and would use again if needed. read more