From the get-go RRR was one of the most professional and pleasant companies I've worked with for my home. Andy and Brandon were constantly in good communication without it feeling overwhelming. They took great video and pics to show the hail damage on my roof, which I was able to send to my insurance company. The real special thing was them coming out when the insurance adjuster was present to help nail the full coverage for the project. Andy came to my home and took the time to give me the best quality product so I wouldn't pay a dime out of my pocket. The guys who did the roof were amazing. Worked so fast and professionally, getting a tough roof done in 1 day! Andy continued to work after the job to get my insurance company to submit the right claims and payments to me. Couldn't imagine working with another roofing company, especially given the sleazy ones out there! read more

Red Rock Roofing - Old roof: they had to scale the steepness to mark and work - Roofing Near Me - Firestone, Colorado

In addition to the quality concerns other reviews listed, this roofer may also create problems with your neighbors. Like exterminators, they walk your neighborhood and try to drum up new business by entering people's private fenced off backyards, claiming their roofs are compromised and dropping mispronounced neighbor names who have hired them. A creepy combination of property intrusion and a poorly thought out and misfired message of 'be afraid of the quality of your roof' and some sort of 'FOMO' strategy. They hangtag your doorknob so everyone (including crooks) can tell when you are not home. They start work at 7 am on Saturdays. read more

we recently bought a home that needed a new roof before closing. Red rock was the company that installed and Brandon was the project manager he is nice but has no idea what he is doing. they were supposed to do a core test to see how much insulation is already there and were told they did is needed to be raised 6 inches. We found out after it was all done, they never did The core test and there was already a significant amount of insulation there and they would have only had to raise it 3 had they done it properly The reason we found out there was already insulation was because they put a huge hole in our garage and never told us till we found it after closing. They did come and fix it, but they should have told us when they put a hole in the ceiling. Brandon also argued with us just saying "isn't this the normal height?" my husbands response was "I am not the roofer, you are". And no it is not the normal hright. Neighbors have made comments on how high it is. not in a good way. They also ran white flashing 18 inches up the chimney when it only need 8. it took quite a bit of arguing to get them to fix it as much as they could. They intially just wrapped it in more flashing. When my husband approached Brandon about it, he said this is what we discussed. My husband had the text trail to luckily show him it was not. He came back and said oh yeah you are right. But they all already put huge holes in the chimney that we now have to have a masonary fix. when We told them we were happy with the height, Brandon said we never discussed keeping it lower. Which it was discussed. It unfortunately wasn't in writing. So we couldn't show him. He does not remember and just says what he wants. So make sure everything is in writing. For now we just have the largest roof around and know who to not have do another in the future. Our realtor would not recommend them either after this. read more

Nightmare experience for a first time home owner When I first contacted Red Rocks, their initial salesperson came across as trustworthy, caring and knowledgeable. I was honest about being a first time homeowner and my needing to rely on Red Rock Roofing's expertise in terms of what I would need for my roof. I had hail damage and an area with a leak. After going up on my roof, the sales representative from Red Rocks asked if I would mind if they removed an old swamp cooler during the roof installation as this would make things easier for them. I again reiterated that I wanted to do what was best for the longevity of my roof and my house but would need to rely on their expertise here. At no point was any type of siding removal mentioned. A week before my roof installation, I was contacted by a different member of the Red Rocks team and told that the person who had been working with me was no longer with the company. They stated that even though there were not great records kept about my installation, we would go forward with the scheduled date as planned. I received an email from Red Rocks with instructions for installation. It stated that someone would meet me at the house the morning of installation before beginning. I waited for this. However, roof installation started with no notice, without me meeting anyone, and with no one available to speak with about the installation in person. The only people on site were the people already working on my roof. After work was completed, I was never contacted about a walk through or able to speak with anyone in person about my roof installation or how it went. I asked to be present during the city inspection and to have a walkthrough. The first representative from Red Rocks had been explicit about this being a part of the installation process. About a week after installation, I observed significant water leakage. I contacted Red Rocks about a possible problem with the roof. It was only at this point that I was texted photos showing a large hole in my siding where they had removed the swamp cooler and left things completely exposed to the elements without notifying me. At this point, I wish that Red Rocks would have been up front about the lack of accountability they were going to take for removing my swamp cooler and siding. After speaking with them, they gave me the impression that they would help with rectifying the damage. I have spent the time since March trying to communicate and get this work done with contractors that they recommend. At one point there was a ladder on my house for over two weeks and I was hopeful they were starting work despite being difficult to communicate with. I later learned that Red Rocks had left their ladder on my house during a city inspection they did not notify me about. It then took repeated requests to get them to remove this ladder. Further demonstrating the lack of care and consideration that was shown- during this inspection yet another piece of my siding was removed and left in my yard without any notification about why this was also removed and/or even just letting me know that they would be leaving this difficult to replace piece on the ground. I never requested or mentioned any removal of my swamp cooler, I am disappointed to have so many additional costs and things I need to do in addition to the roof since I naively agreed when Red Rocks asked if they could remove this. If it had ever been mentioned that there was going to be damage to my house and siding when they were given the okay to remove this then I would not have agreed to its removal. 8 months after my roof replacement, I now see more water coming in to this area than before I had a roof replacement. I am surprised that Red Rocks so strongly recommended work that would require significant repair without being upfront and clear about what they were recommending. I wish I had been advised that following their recommendations was going to lead to my house being left exposed further to the elements and in need of repair. I feel as though they took advantage of my inexperience with home repairs to take short cuts and not do their work correctly. Throughout all of this, each member of the Red Rocks team has been condescending and quick to blame me for not knowing better than to deny their request to remove my swamp cooler. read more

PROTECT YOURSELF by adding to your contract that RRR cannot 1)unilaterally switch product without your written agreement 2)threaten or place a lien until there is lack of payment after the contracted for roofing material has been installed;3)RRR will reply in writing to all data requests from you or your insurer within 5 days or provide written reason for delay within 5 days.4)Create a written record as soon as anything feels odd.5)Contact the Attorney Generals office and your Chamber of Commerce in writing immediately if problems arise&provide your documented proof.6) Post here. My insurance company has encouraged me to post because it seems that a deceptive business practice has occurred with the roofing product that has recently been installed by RRR. RRR unilaterally switched the contracted for shingles with no warning or ability to have researched a different product. RRR had never said or sent anything in writing about the possibility of any other materials. The only reason that I know that a switch occurred is because I had asked for the leftover shingle packages, that I could see in the front yard when RRR was done working on the roof, to be moved to the back porch. I subsequently realized that my roof now has a mix of Owens Corning and Atlas Pinnacle Impact shingles versus the Owens Corning Duration Storm (OC DS) complete roofing system shown in my RRR contract. During the first conversation between my insurer and RRR, RRR 1) refused to follow the contract by installing the OC DS and 2) threatened a lien on my property concerning RRR's supplemental billing: a billing I had never seen and didn't see until typing such into a follow up email to RRR. After weeks of my insurer and I waiting for RRR to prove equivalency between the contracted for OC DS roofing system versus the mix upon the roof currently, I saw these words in an email from RRR,  "...The options would have been to wait an extended period of time or make the change...". WHY WEREN'T WE GIVEN AN OPTION? read more

We had Red Rock Roofing put a new roof on our home. They gave us a great price. We chose them over other roofers because of their attention to details and the fact that they have been in business in our area for many years. Austin Wickham, our project manager, who also lives in our neighborhood, was present to inform us of the ongoing process and to answer any of our last minute questions. Their installers were skilled in roof installation and they did a wonderful job on our roof. Once they were done and my place all cleaned up, the only way you would have known their crew was at my home is because of the new roof only. They left my yard as they found it. I highly recommend this roofing company to anyone looking to have their roof replaced. read more

Rep came out for the inspection for skylight installation. He was great and on time. He said it should be a simple installation and would have a quote sent to me quickly. 5 days went by. I had to reach out, just to be informed that the owner of the company didn't want to take on the job... No real explanation other than that and no courtesy to let me know sooner so that we could manage our project timeline before moving in. read more

Red Rock Roofing is the best! High quality materials and work, quick installation and customer service that exceeds expectations! They walked us through the entire daunting process of getting our roof and gutters replaced after a hailstorm. They helped deal with the insurance company too! Steve, Andy, Jesse and everyone we interacted with were not only professional but were also kind and considerate of our situation. Thanks for keeping our family safe and dry and doing it with compassion and competence. There are many roofing companies out there and I am so glad we went with Red Rock Roofing. Better than the rest! read more

WOW. Start to finish Red Rock went above and beyond. I can't say enough good things. I called to get an estimate and Austin was on-site within an hour, talked me through everything he was seeing, and even put a temporary fix in place. He worked hard to get us scheduled ASAP and communicated readily. The crew was on time, motivated, and clearly took pride in their work. They took the time to do everything right, and even fixed unrelated minor issues they saw while they were there. This was the definition of exemplary service and for ANY roofing issues in the future this will be my first and only call. read more

Red Rock helped me with an urgent roof repair this week and I highly recommend. They came same day to evaluate and sent a crew the next day to complete the repair. Can't ask for better than that! Great communication, quick and clear estimate, a video of the issue and images of the fix, crew was prompt, and the job was left clean after. They followed up to ensure everything was to my satisfaction. Fair pricing, too. They'll get my future roofing business. read more

I had concerns about my roof wear and contacted Red Rock Roofing. Stevan contacted me quickly and came out the next day, on time, to take a look. He provided a video inspection of the roof with an honest evaluation that the roof is good right now. I will definitely have them come back when my roof needs repaired or replaced! read more

Highly recommend Red Rock Roofing. Andy was one of the best contractors I've ever worked with, hands down. He was very responsive, very thorough, conscientious and reasonably priced. We replaced our roof that had solar panels on it, and he coordinated with the solar panel removal team along with his crew (who were also punctual, neat and conscientious). The project team checked in with us several times throughout the project and handled any questions and any minor issues that popped up right away. If Andy & Red Rock did anything else other than just roofs, I'd use him for everything. read more

As an interior designer who regularly deals with construction trades, and as a homeowner doing the purchasing, I can honestly say that working with Red Rock was a five star experience. Andy was professional, friendly and worked with us and our insurance quote to get us the best product for the cost. His crew was on time, efficient, and eager to please, paying special attention to our newly budding spring bushes and flowers. The clean up was very thorough and we have noticed no damage to our property, contrary to our past experience with roofing. A supervisor was regularly on site, making sure things went smoothly - and he even helped a neighbor carry a load of heavy bricks to her back yard when he saw her sweating. They are good people, aiming to please... and we were impressed. read more

Stevan and his crew at Red Rock are the absolute best. Red Rocks professionalism, attention to detail, education of issues and what is going on and their integrity is second to none! I would recommend them all day, everyday. read more

I had a roof leak and Stevan knew exactly where to look, what to do, and fixed it immediately, in less than 30 minutes after arriving. It was as simple as touching up the sealant which had cracked from the sun and weather. I WISH I had called these guys first. Another roofer had guessed it had to do with my gutters overflowing (it did not) and charged me $300 for adjusting them (which did nothing of course). Oh well, will be calling Red Rocks first when my roof needs to be replaced! read more

Steve was great to work with and was quick to respond. Repair work was done the next day. Highly recommend these guys!

Red Rock Roofing did an amazing job installing my roof on my home. The attention to detail and professionalism exceed my expectations. I would recommend them to anyone looking for a new roof. read more