Thomas was super helpful and kind! He changed my battery just 30 mins before the store closed…read morewithout hesitation. He was incredibly friendly and knowledgeable. Thank you so much!

I stopped in to get a new battery for my car, and of course, it was cheaper here. It was nice…read moreseeing Michael again and saying hi, but this time I was helped by Cody. Cody was a super nice guy-he took the time to explain everything about my new battery and even suggested where I could go to have it installed and reset. I really appreciated that extra help. I appreciate both of these guys. I hope their supervisors recognize them and give them the positive feedback they deserve, they're the kind of employees that keep customers coming back.

BEST experience that I have ever had at a car parts store…read more I walked in for a new gas cap. I was immediately greeted by Wendy behind the counter. I wasn't sure if the gas caps were universal or not, so Wendy hops on the computer and looks it up for me. She finds exactly what I need and orders it from the back for me. While I'm waiting, I realize I need oil and a filter as well. I let Wendy know and stepped outside to my car. As I'm paging through my manual, Wendy actually comes out to my car and let's me know they can look all that up for me. Way too easy! Wendy walks me to the back counter where I'm immediately assisted by the store manager. He finds my oil type, and Wendy grabs it off the shelf for me while the manager went and grabbed the filter. All with excellent customer service. I was in and out of the store with EVERYTHING I needed and a smile on my face within ten minutes. Well done Wendy and the rest of the Napa crew! I will definitely be back if I ever need anything for my vehicle.

Always the best quality parts. And generally in stock. Great service. Everything you need to keep…read moreyour car running well.

Incredible experience at this AutoZone today thanks to Sage…read more Before coming here, I actually stopped by a competitor's auto care store nearby, and they weren't able to help me at all. I'm so glad I decided to try this location instead. Sage stepped up immediately and provided the kind of customer service you just don't see much anymore. He helped me find the right bulbs for both my front and rear lights and stayed to assist with the replacement. He was knowledgeable, professional, and went completely above and beyond to make sure I was back on the road safely. On top of being a pro at his job, the guy is a total legend--he's got the long hair, looks like a total rockstar, and it turns out he actually plays guitar in a band! If you want the job done right by someone who actually cares, go see Sage. He truly did an amazing job and saved the day. I'll be back for sure!

This place used to be knowledgable and customer focused. Now there are a handful of useless people…read moreworking there that know nothing and don't care about anything let alone customers. And why would a "reputable" business sell a car battery that only has a 3 month warranty, not inform the customer of this when all other batteries have multi year warranties and then "coincidentally" it goes bad at 3 months and 3 weeks. The employee's response, you chose to buy that so buy another. Been using Autozone for 30 years, but it will be Pepboys or any other place from now on.

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

George, who is management there. Is very impersonal , he acts rude, and has no Customer Service or…read morePeople skills whatsoever. He talks down to the workers, he sounds rude when he talks . I was there , and he kept saying "fried chicken " for some reason like it was code for something . No food was present. This is a FLITHY AUTO PARTS WAREHOUSE. I called George because I was running late, and he would pick up the phone and hang up . He did this 3 times to me . When I asked him about it , he said he was busy doing orders. Why answer the phone than??? . And than another day I was there he talked about how Great he makes & bakes cupcakes . Very weird . The lights were off in half of this warehouse like every other aisle. I don't know how they can read or see the numbers on the parts so most likely you will get the wrong part shipped to you. There's think black dust on the packaging . The boxes were handled so much they were broken and won't close . This man is managing this place and his attitude reflects the place too. Bad

Poor customer service as far as credit refunds. Left hand doesn't know what right hand is doing…read more They continue to make excuses and no one will return calls. Owes refund over a month and don't have a clue. Buyer beware

Moved to SD & was referred here by some friends! Dealing with a European car makes me very very…read morepicky with where to go.. luckily, I found this gem! This is the ONLY spot I trust with my vehicle! Very good, honest, efficient and reliable work! Big shoutout to John & Randy! Appreciate yall!

The team at DI Motorsports is awesome! They have done maintenance for my 4Runner a few times now…read moreand I've been very happy with the work. Friendly, communicative, and don't over charge like many other shops. I recently had a problem with a broken aftermarket part. They worked with the manufacturer to determine the issue and fixed it for me which was above and beyond, in my book! I'm a customer for life.

Friendliest and most knowledgeable staff I've ever seen. Marc and Sean were able to help me with…read moreall of my many questions and did it with a smile the whole time. Would highly recommend this auto store.

I went to find a replacement bulb for my car's brakes and Oscar was super helpful and even went as…read morefar as to install it for me! I will definitely be coming back here. Thank you!!

This is my go-to store for auto needs and they are always helpful and courteous, no matter how busy…read morethey are. Very much appreciated.

The bald guy who works there is super unhelpful seemed like he didn't want to share anything…read morehelpful about my key battery , didn't offer to help me figure out what I needed just lazy, I would skip this place and go down the street to a different one