I had a great experience here... The assistant manager Jorge took care of me, and provided great…read moreservice as well as doing an excellent job explaining the services he thought my car needed or didn't need. He actually talked me out of doing a couple things that I was asking about because everything looked good, which I appreciated a lot. Sometimes I feel like people are trying to constantly upsell me in these businesses, and that definitely wasn't the case here. He did identify a service I hadn't been thinking about, and my car has been running noticeably better since. Highly recommend this place.

I live in San Diego because I prefer to walk more than I drive. But one of the reasons I hate…read moredriving beyond environmental impact is the predatory energy around car maintenance. Especially as a woman I just know they're more likely to take advantage. I got my last oil change here six months ago. I set a challenge for myself to try to only use one tank of gas in six months. So obviously, I have not driven very often. But Google, ChatGPT, and the few men in my life told me that I needed to go get an oil change since it had been 6 months. So I went back to oil changers. To my absolute delight they showed me oil that looked freshly changed. No need to change what's already good. They gave me all the tips I need to know for when I need to actually come back and what I can be doing to maintain my car in the meantime. It would have been so easy for them to just take my money and lie to me. It would have been just a normal errand I'd forget about in a few days. But now I will refer everybody to this location because I am so thrilled with that experience on top of already having a positive experience when I DID need an oil change last time. You don't really expect too much from these limited service shops. But the energy here is good. The people here seem to work well together and after today I will continue to come here as long as I live in San Diego.

I had a great experience at Valvoline for the second time-- very informative, friendly, and…read morethorough. They work very fast and have a really good flow as a team. Emily and Martin worked with me & were extremely helpful. Will continue to come back here for sure for oil changes. Reasonable price.

Went in for a routine oil change and agreed to a tire rotation while I was there. From the…read morebeginning, I was uneasy. The employee working on my car appeared to be in training and repeatedly needed assistance from coworkers. She spent much of the service joking and laughing with them while fumbling through the work on my vehicle. After some time, another employee came to my window and informed me that they had stripped a lug nut during the tire rotation and could not replace it. I was told they would order the necessary part and call me when it arrived so the issue could be fixed. While I was shocked that a simple tire rotation had resulted in damage to my vehicle, I left believing they would take responsibility and make things right. More than a week passed without any communication. I eventually called the store myself, only to be told by the manager, Javier, that they do not perform repairs at all. When I asked why an employee had specifically told me they would order a part and contact me when it arrived, he had no explanation. Instead, he informed me that I would need to take my vehicle to a repair shop, pay for the repair myself, and then seek reimbursement from Valvoline. I work two jobs and rely on my vehicle, so it took some time to get the repair scheduled. Before I was able to do so, I received calls from both Valvoline customer service and Javier asking whether I had gotten the repair completed. During those conversations, I explained that I was unhappy not only about the damage itself, but also about the misinformation and lack of follow-up. Javier was dismissive, sarcastic, and condescending throughout the conversation. Rather than showing concern for the situation, he seemed irritated that I was questioning how it had been handled. I eventually took my 2016 Volkswagen Beetle to a repair shop. The technicians there thoroughly inspected the damage and explained that the issue was directly caused during the tire service. They informed me that this was not a simple lug nut replacement as Javier repeatedly claimed. Because of the damage, the entire hub bearing assembly had to be replaced. The repair cost was nearly $700. As owners of Volkswagens know, repairs can be expensive, particularly for a model that is no longer being manufactured. To make matters worse, the repair shop also informed me that my vehicle was extremely low on oil despite having received an oil change at Valvoline less than two months and approximately 3,000 miles earlier. That raised even more concerns about the quality of the work being performed at this location. After completing the repair, I submitted the invoice for reimbursement. The automated system stated I would receive a response within 24 hours. When that deadline passed without any communication, I once again had to call myself. I was then told it was actually a 24-48 hour review period and that my claim would be evaluated. When I finally received a response, I was told that Valvoline would not reimburse the full repair cost because the amount had not been approved beforehand. This was the first time anyone had ever mentioned a required approval process. Javier had never provided a spending limit, recommended an approved repair facility, or instructed me to contact him before authorizing repairs. In fact, he specifically told me I could take the vehicle anywhere I wanted. What made this conversation especially frustrating was Javier's behavior. He repeatedly insisted that he had only approved replacing a lug nut, despite being told that the damaged hub bearing assembly also required replacement as a direct result of the incident. When I explained that the repair could not have been completed without replacing the damaged components, he laughed. He then informed me that he had called a few neighboring repair shops and decided that my repair should have cost less. He refused to escalate the matter, refused to connect me with his area manager, and repeatedly talked over my concerns rather than addressing them. At the end of the day, I brought my vehicle to Valvoline for a routine oil change and tire rotation. Instead, their employees damaged my car, provided inaccurate information about how the issue would be resolved, failed to follow up as promised, and then attempted to avoid full responsibility for the resulting repair costs. I spent weeks chasing answers, arranging repairs, and advocating for myself over damage that never should have occurred in the first place. Mistakes happen. What matters is how a company responds when they make them. In this case, the damage itself was bad enough, but the lack of accountability, the contradictory information, and the unprofessional conduct from management made the experience far worse. I would strongly caution anyone considering this location to think twice before trusting them with their vehicle.

I called and scheduled an appointment the same day for a headlight to be fixed. Ozzy is the Best!…read moreVery genuine, super helpful, & patient too. Excellent service! Thank you!

Stress-Free was awesome, the pricing is super fair (everywhere else wanted to charge me minimum of…read more$200 just to run diagnostics on my check engine light) but they gave me a coupon and I only paid $125 which was applied to my service. They are very speedy, within a day I ha my car back. Oliver was exceptionally helpful, as he had recommended a local spot to get my registration/smog up to to date. Will definitely be going back to them for additional work when the time comes, highly recommend!

Alonzo and Roger were very helpful, knowledgeable and helped me with my oil change but also gave me…read morea lot of great info about my car and maintenance. These guys have a real conversation with you and provide meaningful service. 10/10 coming back every time.

I was looking for a place to have our car serviced, I was fed up with the previous place. Close to…read morewhere I live. I arrived and received amazing care with patience and attention. I recommend with all my heart

Shoutout to Diego at the car wash He was professional, friendly, and made the whole experience…read moresmooth from start to finish. You can tell he really cares about doing a good job and making sure everything is on point. Customer service like that goes a long way--appreciate you, Diego

Excellent service from the staff. I originally wanted to wash my car just once but the staff sold…read moreme a really good deal. $12 promotional offer for one month unlimited wash with free upgrade that day. The car wash is located in a good area, decent size for the car wash drive through and vacuuming/drying area. They also do oil changes there. Plenty of parking. It's off of University Ave and near College Ave. lots of shops and businesses in the area.

I met the legendary Tim who has been referenced in other reviews. Super nice guy and super customer…read morecare focused. These guys had me in and out in under 15 minutes and Tim immediately honored whatever coupon I could find online without me having to go out of my way to prove it. They also didn't try to upsell me to anything I didn't need. Which is rare for a jiffy lube

Absolutely amazing service!!! I went in for a way overdue oil change and the staff was incredibly…read morehelpful and speedy, Tim was extremely lovely and let me know about some other issues with my car to be checked out soon. Will definitely be back!!

noticed this place was one of the only smog stations in the area that opened at 7:30 am. got there…read morearound 8 am on a friday and was in and out in 10 minutes. quick and friendly service. highly recommend! :)

I personally would never take my car here. 75 if you pass 65 if you don't BUT it's another 20 to…read moreretest. THERE ARE PLENTY of places in San Diego that are cheaper and don't charge on a fail and only make you pay on a pass, and if they do charge on a fail the RESTEST IS FREE. Also take advantage of the fact that an ODBII scanner takes 30 Seconds to read if the car is not ready yet, which a halfway DECENT tech would do before the full test. Why are we running a full test with the knowledge of it not being ready? Also, when I asked about pricing he only quoted me $75 , never mentioned the $65 fail price or $20 retest fee until after. Losing a potential repeat customer over a $10 one time gain.

Ray and his group of courteous professionals were amazing. They were fast and highly communicative…read moreat each step of the process, while taking the time to explain all of my options without any high-pressure upselling. I will definitely be using this Valvoline location again for my oil-change needs.

TERRIBLE DO NOT GET GO HERE! Recently moved to the area and…read moretook my truck in for a routine oil change. I have taken my vehicles to Valvoline for the last 7 years and never had a problem. After the first visit at this location I noticed oil on the street in-front of my home. Upon further inspection I determined that the oil filter had not been tightened down properly and was leaking. I gave this location the benefit of the doubt and went back to have it taken care of. They did. On my next oil change I made the manager on duty aware of the previous hiccup and asked him to make sure that everything was tightened down. Unfortunately he did not... I woke up the next day and found an approximate 2x3 puddle of oil underneath my truck. Once again I determined the oil filter was not tightened down... frustrated I filled a claim. Valvoline sent out another manager. Although this lady was polite she came to my home unprepared. This employee took the oil filter off my truck without any sort of catch can/container to catch the oil and caused MORE oil to pour onto my street. She then proceeded to put another filter on. This employee was on her own and was unable to reach the hood of my truck, she could not even reach the dipstick. I had to provide this employee with my step-stool (truck is stock height). Despite my truck having lost about a quart of oil, she advised my truck needed no additional oil and could be driven. The company sent out a cleaning company but were unable to get the oil stain out. As of recently oil has begun to once again leak from the oil filter. I have checked thoroughly and it is the only place the leak is coming from. Valvoline threw their hands up and told me to "go to a mechanic". My truck is less than 5 years old and never once had an issue until I took it here... I am waiting for a call back from a District Manager "Rhomel". UPDATE: they sent out employees from a different location who corrected the issue, they ADDITIONALLY found that my oil drain plug had been damaged and noted oil was leaking from that location as well.... It appears that a simple oil change was just done so carelessly... They were unable to remove the oil stains at my home leaving my home to look like a dirty mechanic shop. RESPONSE TO "LYNN" WHO STATED "RESOLVED" If you consider leaving me with a permanent oil stain(s) "RESOLVED" then something is wrong... they were 100% unable to remove the oil stains all because of the incompetence and inattention to detail of the employees at Mission Gorge Road location. Stand by Lynn, I'll upload additional pictures of the "RESOLVED" work in a bit... terrible business practices... once again DO NOT GO TO VALVOLINE.

Yes, this was an expensive repair but it was absolutely no fault of Allman Family Auto. The issue…read morestems from Chrysler's Pentastar cylinder heads, which are a known problem. I always do my research, and unfortunately my assessment turned out to be correct even before Allman completed their diagnostics. Mike at Allman spent a great deal of time walking me through different scenarios and options, providing detailed estimates for each. I also requested additional estimates, including a full engine replacement, so I could make a fully informed decision. While their estimate was less than dealership service departments, it was slightly higher than another independent shop. After researching the difference, I found it came down to Allman using OEM parts rather than cheaper aftermarket parts made overseas. I don't use cheap parts on my vehicles, so that made the decision easy. Once I felt fully comfortable, I chose Allman and I'm glad I did. Mike kept me informed throughout the process, and my Jeep was back on the road even earlier than estimated. Thank you, Allman Family Auto, for the honesty, transparency, and quality work.

I wanted to post a follow-up to my original review regarding my experience with Allman Family Auto…read moreShop. After I raised concerns about what I believed was a misdiagnosis and being overcharged for repairs that did not fix the original issue with my vehicle, I reached out to the shop directly to address the situation. To their credit, once I called them out and explained the ongoing problem, they agreed to take another look at my car. Upon re-evaluation, they acknowledged that the initial repair did not resolve the root issue. They worked on the vehicle again and ultimately fixed the original problem at no additional charge. I appreciate that they took responsibility and made the effort to correct the situation. While my initial experience was frustrating and felt misleading, I do recognize their willingness to make things right after the fact. I hope moving forward they improve their diagnostic process to prevent similar issues for other customers. Updating my review to reflect both the initial experience and the resolution.

The Service was great. They did a oil change which was smooth and notice some other issue that they…read morebrought to my attention, which was great to know for my previous mechanic to address. will return for some other repairs soon.

From the start to finish Carl and the team were very diligent in their work and process of…read morediagnosing my car. I came in with AC problems and they were able to figure out what was wrong and fix it within a reasonable amount of time. I would recommend them for car troubles and would say they are confident in their craft. 2018 Accord EX-L AC Issues