Quality workmanship and great people that work / own the business . Repeat customer here

Excellent quality cleaning, stand by their product, and amazing customer service!! This is the only place to go!

Rug Masters is the place to go for rug cleaning! They are quick and get the rugs returning sparkly clean! The owners are friendly and their dogs are always in store to welcome me. read more

My husband and I purchased our beautiful rug today at Rug Masters! The owner, Vickie and her nephew helped us find just the perfect rug with the color green that we needed. The selection there is plentiful and the customer service is impeccable! We enjoyed petting their cute little doggies too! If you are looking for rugs look no further... Rug Masters are the best and they make you feel you have known them forever, they really care about what you are looking for! Thank you Vickie Karen Holder read more

Wonderful experience here. My husband and I just relocated and dropped in one Saturday and were so impressed with the care and attention to help us find a rug that fit both of our tastes (which is no easy feat). We found a truly incredible rug that is unique and timeless. We plan to return as soon as we are ready for our next piece! read more

Rug Masters - Rug! - Carpet Cleaning Near Me - Charleston, South Carolina

Rug Masters is a WONDERFUL company for all your rug needs Kurt and his TEAM clearly understand how to make and keep a Customer forever.... read more

so these guys just came to pick up my rug and id such an awesome job. Ive used them before which is why im going back. I trust them with this nice Oriental rug that i have and you should see the wonders that they do with the rugs! This one has dog hair and tons of potato chips on it so lets see what kind of job they do with this one. the other thing that was so cool is that they will store the rug for me until June 1 because thats when im moving. yea rug masters. read more

After my puppy tore apart my McKenzie Child's rug- they redid the entire thing and it looks better than before!

Where do I start? Huge selection of amazing rugs. I did a custom order which took less than a week. Turned out just perfect. The staff/owners of rug Master know there stuff. Loved buying local. read more

Knowledgeable and professional. Rug Masters did much more than just clean our rug. Two other rug cleaning services recommended Rug Masters for our silk rug because they weren't confident that they could clean it and remove the odor without damaging the material or bleeding the colors. Rug Masters did a wonderful job and told us where it was made, the materials and dyes that were used and an estimated value. Now we have a much more beautiful rug that we can appreciate as a piece of art. read more

Wow, what a terrific experience we had at Rug Masters! We'll never go anywhere else. Our neighbor recommended them to replace our staircase runner. We had no idea even where to begin in choosing carpet, but their knowledgeable staff steered us in the right direction and we found the perfect choice within minutes. We chose a 100% wool carpet with a subtle pattern that will wear well with dogs. The best surprise: the price was less than we expected for a store of this caliber and reputation. They installed teh runner this morning and it's absolutely beautiful! Much better "custom" fit than before and a far superior product! They communicated clearly on scheduling, showed up precisely on time, and cleaned up perfectly. We give them our highest recommendation! Great people and superb value! read more

This local, family own and run Charleston business takes service, quality and selection to the next level. They know more about rugs than anyone in Charleston, they are consistently recommended and entrusted to clean and repair extraordinary rugs, and they really treated me right. They scheduled and picked up my rug for cleaning, did a few minor repairs with no additional charge, and then brought rugs to my house for review - ultimately finding the perfect rug for me in 2 days, ending 2 years of agony and wrong turns. Buying a rug, I've learned the hard way, is an incredibly easy way to either get ripped off or end up with a piece that you'll treasure for years. I've had both experiences in Charleston, and am thrilled with having just had the latter experience with Rug Masters. Cleaning including pickup and delivery on the purchased rug was very reasonable in price and turnaround time, and I felt the price for quality paid and assurance of dealing with a high integrity family business, for the new rug, was very fair. I love my rug, and I think this family business is wonderful. read more

Having just moved to Mt Pleasant we went in search of a rug place. Luckily we happened to find rug masters, family owned, John came out to our home and brought many samples of what we selected. The prices and selection were great, we looked all over the internet but found inferior quality. This place is the real deal, and the owners couldn't be nicer or more knowledgeable. Thanks guys! Ron Feb 22 2014 read more

I had an Oriental Carpet which had a cat urine issue; & the fringe was soiled as well The female owner Laid out the carpet, measured it, and told me exactly what stains she could remove. When I picked up the rug, I was pleasantly surprised. Even an old stain had been removed and the fringe was clean again. Plus, the lady was super nice, gave me a suggestion on how to treat a urine issue; if it occurs in the future. In this economy, it is heartwarming to see a business treat a customer with friendliness and courtesty. By the way, Rug Masters has been in business for four generations. Some other businesses could learn A lot from Rug Masters... Before i left, she even gave me a hug!! read more

I brought in 1 area rug and 2 smaller rugs I had purchased years ago second-hand for a song that were in need of some TLC (probably should have been done when purchased but that was in another town). Vicki identified them by sight and matter-of-factly explained how she would be able to repair them (by hand). She gave me a few different options of what could be done with the ends, but I wisely deferred to her judgment about what would look best. She informed me it would take some time and would not be cheap, but it could be done. I could not believe how much better my rugs looked when I picked them up (several weeks sooner than I expected). They're antique, so "like new" wasn't what I was after, but they are clean and polished and Vicki's repairs elevate them such that they are better than they were before. She is truly a master of her craft, and she provided warm, friendly service all the while. This is a family-run business and you feel that in every interaction with them. Do yourself a favor, and trust your rugs with them. read more

The owners of rug masters are miracle workers. We have taken some challenging rugs to them and they have done an amazing job getting them clean unlike any other company in town that we have found. They are such kind people that it is great to support them. They also have gorgeous rugs for sale. I cannot recommend them highly enough! read more

They did an amazing job cleaning and repairing our Persian rugs! Would definitely recommend!

Excellent work and stellar customer service. Highly recommend Rug Masters. The owner went over and beyond to ensure satisfaction and the rugs looks incredible. Will definitely use them again in the future. read more

Highly recommend this place! We has been searching for six months for an area rug for our living room. The selection here is fabulous and Vicki was so knowledgeable and helpful. We were able to finally pick a beautiful rug we are so happy with! read more

Rug Masters are indeed The Masters at what they do-- cleaning, repairing and selling oriental rugs. No owners/staff of any similar business in the Southeast, and probably farther, are more professional, knowledgeable or personable as the family members who own and run this business. They have cleaned and repaired several rugs for me. It's been a pleasant experience every time, the results have been stand out and the prices are fair. I literally don't know what I would do if Rug Masters didn't exist! read more

Great service and selection with fair prices. This is a family owned business that cares. We tried a few different rugs in our home and they were always patient and listened to our comments. Kurt, the general manager, is knowledgable and like a trusted friend. read more

Best selection of new area rugs and carpeting. Prices were very reasonable.Low pressure sales.

We had our hand knotted in India rug cleaned by Rug Masters. Picked it up yesterday. It looks fabulous! We had it cleaned before by another company. But Rug Masters did the best job by far! Recommended them to a friend today as the best rug cleaner! I'll be using them again in the future! read more

Unbelievable experience! Bought a very expensive rug a year ago and recently and my dog had "digestive" issues on it. They came within hours of my call, picked it up and brought it back 2 days later with the stains gone and a bill that was reasonable for the extra-ordinary effort and turnaround. I'm a customer for life! read more

They are magicians! My needlepoint rug had vomit stains from my dog and looked impossible to get out. Vicki assessed the damage and was upfront about what may be difficult to remove stainwise. It looked brand new upon pickup! And the quote she gave me was higher than the actual bill. Cannot say enough about their professionalism and friendliness. Support small business!! read more

We have had our rugs cleaned at several different businesses and this was the best. Large oriental rug came out soft to the touch and vibrant. Definitely will return. They know how to provide service. Asked how they cleaned the carpets and ended up with a full tour of the facility. This is a family owned business that takes pride in their service. read more

They did a beautiful job on my rugs. Repaired and cleaned them they look just like new. I like that they have been there for a very long time and they are family owned. read more