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    1 year ago

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    AAA Kansas City Insurance and Member Services - Excellent customer service!

    AAA Kansas City Insurance and Member Services

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    Chris was so nice and helpful when I called and then later came in. He made sure I had everything I…read moreneeded. I have been a AAA Plus member for 19 years and Premier starting as of yesterday. I love that this branch is so convenient and has great parking. I was able to get my passport photo without ANY wait at all. I asked about member discounts on an upcoming trip and Chris was able to give me the information I was looking for. AAA, in general, is a good thing to have. This branch is really nice, excellent parking, Chris and another associate were very friendly and professional. I'm so glad they opened up this branch!

    Something is terribly wrong at AAA. We've been members for…read moredecades and happily used them for auto and home insurance. The service was so good we didn't even mind the higher premiums. When we moved from Wyandotte county to Leavenworth county they switched our agent to someone in Douglas county then that agent retired and we are left with only an 800 number. I wanted to plan a trip to North Dakota this summer and they were actually going to charge me for the trip planner! The one time I was locked out of my car at home I waited 2 hours for them to come help before I broke into my own vehicle. They never did show up. The straw that broke the camel's back is this: they won't renew our auto policy because I asked them if a guest could drive our car 8 months ago (note that the guest did not use our car) and they require proof that this guest is no longer with us - and I am unable to provide this proof. It's sad what's become of them

    Ruly Insurance - autoinsurance - Updated August 2026

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