La Concha is probably a 3.5 star experience overall, and I have a hunch it varies a bit depending…read moreon which room or staff members you get. We booked an "ocean view" room, which was really more of a nice 45-degree angle looking down the length of the beach. Still enjoyable, just something to keep in mind when booking.
Some reviews mentioned dirty rooms, but our experience on the 8th floor was the complete opposite. Our room was spotless when we arrived, and housekeeping returned it to that same condition every day. Honestly, it was probably the best housekeeping service I can remember at a hotel. On the other hand, we had the same A/C issues others have mentioned. The room simply wouldn't get cool enough the first two nights, but the engineering team fixed it when we finally inquired.
The room itself worked really well for a family. The pullout sofa was surprisingly nice, the shower was very spacious, having the toilet behind its own separate door made getting everyone ready much easier, and the room key is a wristband, so it's easy to keep with you all the time. Unlike some of the other places we visited, it's also removable if you'd rather not wear it.
The only other area I'd mention that could be improved is the front desk and concierge. There were a few times they seemed unmanned when we walked through the lobby, and while everyone was friendly, we didn't get the sense they had enough firsthand knowledge of the area to tailor recommendations to different interests, ages, or travel styles.
The hotel definitely has a nightlife vibe. Every evening the lobby filled with people heading out in club attire, and the casino is a nice little bonus if that's your thing. The lobby itself is large, clean, and often had a good balance of customers being served and available space for others.
The pools were nice, though I'd like to see the third pool reopened before maybe considering it a four-star stay. The beach is pleasant, with plenty of room to relax in the sun, but be warned that the hotel advises against swimming, and multiple locals elsewhere told us the same thing because of the currents. Plenty of people were wading well out or swimming close to shore, but I'd be nervous if I had kids venturing out very far or swimming alone. If swimming is your goal, there are safer beaches just a short Uber, taxi ride, or even a reasonable walk away. (I think the closest one recommended to us was about a half mile to the west.)
The location is another big plus. There are plenty of restaurants within walking distance, Old San Juan is just a quick Uber away, and the sushi bar in the hotel was surprisingly affordable and much better than I expected for hotel sushi.
Overall, I'd probably stay here again if visiting that area. It has a great location, comfortable rooms, excellent housekeeping, and enough amenities to keep most people happy. Just go in expecting a lively atmosphere, and hopefully get a room with an A/C unit that's already behaving itself.