Skilled stylists. Have been going for a few years now and always walk out loving my hairread more

I've given this salon multiple chances and unfortunately continue to leave unhappy. My most recent…read morevisit was $250 for a root touch-up and long layers. Within 4 weeks the colour faded unevenly and turned brassy, and the roots did not blend. The layers removed too much density and made my hair feel thin and wispy. Nowhere near to the reference photo style. I declined a $90 gloss and feel the colour service relied on that to correct poor formulation. Permanent dye is also being repeatedly pulled through hair that's already been coloured giving it a dry, patchy look. On another visit, I asked for soft fringe bangs using a clear reference photo, but they were cut wet and left choppy and uneven! This is like basic hair technique 101!

I loved getting my haircut here. She washed and rubbed my head so well I almost fell asleep. I will…read moredefinitely get my hair done here again. Thanks Sakura salon!!!

I've been coming here over the past 2 years for trims, dramatic hair cuts (hip length to bob) and…read moreconsultation for dying my hair. Every visit was pleasant and very satisfying. The salon is bright and clean. The hairdressers have been extremely accommodating and very honest with what works and what doesn't work. I have met three hairdressers and they were all consistent with their services... from helping me with my jacket and bags, concern about my comfort level during hair wash, head and shoulder massage, and styling. The price is average and affordable, however it is recommended to call early as they are easily booked up 1-2 weeks in advance.

Find the stylist you like and it will be all good! My favorite stylist currently works here and…read morethey let her work late at this salon.

May was such an attentive and knowledgeable hairstylist. She really knows hair coloring techniques…read moreand my color + haircut session went above and beyond my expectations. She really understood and went over many inspiration photos with me going over the pros and cons before we decided on what to do with my hair. I highly recommend May. The hair salon was also very spacious, clean and inviting. May and the team at Muse made the 6 hour color session fly by! They also offered hot tea which was nice.

I had a great haircut experience with Aya today! She really listened to what I wanted and involved…read moreme in what she planned to do. The scalp massage was also very relaxing! 100% will go see her again.

Thanks Kana and Aya having my girlfriend and I walk-in for haircut, color and nano mist treatment…read more We love the results. All staffs here are very friendly and professional.

This is an example of how just One Weak Link can detriment an entire team…read more Here's what happened.... On a rare occasion I will mention names only for the purposes of management to be aware. Names provided on their website. Sitting in my styling chair and having Kim take care of me, I was actually quite impressed. Not only was she a delight to deal with but she's an absolute expert at what she does...I received exactly what I was looking for. I was really enjoying myself...the energy, the vibe and knowing I was in good hands with Kim who was cutting my hair for the first time. I was in this Zen place thinking to myself in my chair ....finally I found my salon. ........................Until At the end, as I was checking out.....Luna charged me $120. I reminded her that actually Kim's fee for a woman's cut on the website is $100. She mentioned that this is the minimum and that it can increase based on the length of hair, quality of hair...and this and that....which is funny because they call you before the appointment and ask you all that stuff, but don't mention any price increase, until you have to pay....lol I asked her again and she said, the website is not accurate... wow...ok.... Anyhoo, I did find it a little disingenuous especially considering that Kim my stylist mentioned it was easy to cut my hair because of how healthy it is...so why the extra charge then?..... Anyway, moving on....Kim gave me a great cut and she's worth every dollar. What really pissed me off was something else..... I was paying cash, and as I handed Luna my bills she asked would you like change back? I said yes. Twice she asked me and then gave me this look like you're not leaving a tip?! She asked me again, you want ALL of it back?...Yes, I said....As I wanted to manage the tip situation with Kim herself upon a little chat before heading out. What made this even worse was, as Luna was giving me back my change...she dropped every single nickel, dime and Loonie on the desk. Before giving me ....this judgemental look. Every single minute of that enjoyable experience in that salon before checkout crashed and burned. Ok....I'll tell you....it wasn't even the money. I felt judged. I did speak with Kim afterwards outside only to be fair, as I wanted her to know, because she is a great stylist. However, it is exactly due to people like the front desk girl Luna cashing me out that I will not return here. I'm sad to say. Hair salons are like any other businesses. Reception is everything. The first thing the customers experiences and the last thing the customer leaves with...either brings them back or not. Interestingly, Upon arrival, the front girl was someone else and her energy and service matched an upscale environment, professional and courteous. Pity for them she wasn't the one at the front as I was leaving. If you are the reception for the evening, it is not your business how much tip clients leave or choose not to leave. It is however, your business to problem solve which she didn't do. At all. "The website is not accurate" is all she gave me with a blank stare. She didn't even attempt to ask or consult my stylist about the fee confusion, or to ask management to look into the matter and honor what could have simply been an honest misunderstanding. She just dropped my change as you would throw a street performer without a second thought, as to customer satisfaction or your own professional responsibility to the salon and its owner. If it weren't for Kim's great cut they'd only get 1 star.

So this year , i had to cut my hair really short so i chose the best rated one on google. To my…read moresatisfaction, they were actually 5 star service provider. Beautiful decor ( even though shower curtains were all over the place, due to covid ) but the place looked neat and clean along with good n simple decor. Proper safety measures were taken from sanitation to face covering at all times. There is a small area for kevin retail products which you are not pushed to buy if you don't want them. (Plus point coz if anyone is interested to buy , the person will ask just like i did) yah! I got the "against the gravity" hair spray for volume and it is amazing. Not too sticky n heavy and not too light. My hair stylist patiently listened to my requirements and respectfully suggested her options. I liked the overall look of my hair and especially her own hair. Just stylishly perfect to the personalities.

I've been using this salon for a quite a while not as many times as I'd like though because I live…read morein the US. I like the salon for Japanese trained stylists who are skilled to cut my Asian hair. My hair is thick and wavy, thinning the hair and making the shape I want, I could never find from non Japanese salons from my experience. I usually only get a haircut but this time I tried hair color with highlights to do something different because it's been a half year since my last salon visit. Lisa did an excellent job, I am very happy. She is a great communicator that I didn't get bored I thought I would. Color and cut take about 3 hours you know. She even gave me some shoulder and head massage after hair wash, I wanted to have that massage only for an hour lol. It takes more than 2 hours to visit this salon but I will definitely come back next time when I need the pampering.

Came from Seattle to this famous hair salon in Vancouver. Good interiors and service! They provided…read moreall the beverages and charging for your cellphone. As I told them I was allergic to sulphate, they did provide hypoallergenic shampoo for me. Very detailed haircut. The environment was quiet. The restroom was very clean and there were Qtips and cotton pads inside. Highly recommend.

This salon is by appointment only. I just started to book with Katherine and as the first reviewer…read moresaid she is very talented and definitely knows what she is doing. She is friendly and efficient and the salon is very clean and adheres to Covid protocols.

I love this place. I'm particularly happy with my recent hair cut done by a lovely Guatemalan lady…read more She is great! There is a really nice atmosphere, and all the staff are very polite and professional.

a new place for me. I had Ana cut my hair. I'm quite happy with the cut she gave me and I'll see…read morehow it looks in 2 weeks from now. I would recommend them. It is very difficult to park there if you're coming by car.

I like the atmosphere. Calm and relaxing with lots of plants. Charlotte is always making great…read moresuggestions when I need some. I am always happy by the hair cut, and get lots of compliments.

I booked an appointment with Sayaka for a women's haircut and I'm so happy with the results. She…read moredid an amazing job with my hair. It felt so much lighter with so much more movement after. The layers were exactly what I wanted (I showed her a picture). I found the massage relaxing and a nice extra touch. The inside of the salon is small, with 5-6 seats iirc. It's clean with an industrial vibe. Pricing was reasonable for the service and results. I'll definitely be coming back.

I used to go to this place for haircut, but my stylist (Mune) went back to Japan years ago, so I…read morehave been getting my haircut from all over the places. I decided to try this place again, and booked my first haircut with Zen. I could tell that he is popular as I had to book my appointment one month before to get a slot. Upon arrival, I was greeted by Zen at the front door. He asked if I have appointment, and proceeded to ask for my vaccine card and ID before letting me in. Once seated, he asked me what kind of hair style I wanted to get. I described to him, the length and the image I wanted. Then he told me to move to the hair washing station, he washed my hair and gave me head massage. When I get back to my seat, he gave me mini shoulder massage. It was a very relaxing experience! We had a bit of casual conversation throughout the haircut experience, about his background and where he came from. I specifically asked for short bangs and he asked my daily routine. He wanted to make sure that he cut my bangs to the style that I can maintain everyday. I was really happy with the result. The price is slightly more expensive than with other stylist or other places, but it is totally justifiable. Nit, on the website, it says that haircut include eyebrow cut, but he did not offer it maybe due to COVID-19?

I made an appointment for a haircut. Usually a haircut means including shampoo and blow dry. If I…read morewant a single cut only I would specify that. However, when I sat down, Ada start to cut my hair and spraying water. I thought maybe she will wash my hair later. She didn't; she just said she would put some moroccan oil on my hair because my hair was dry. I was skeptical about it because when I was at another hair salon, the hairstylist put the moroccan oil after my hair has been washed. Then she asked Richard to turn on the curler. I felt odd because I didn't ask for my hair to be curly. I was the last customer of the day. She just kept cutting and then she curled the ends of my hair. She said, "I want you to have a different style. Do you know the star XXX? She looks nice with this hairstyle." But that is not what I'd asked for; I just want my hair to be straight with layers and the ends trimmed. She also said," I bought the curler for $100 but now curlers are so cheap, only $40 something. You see how I curled the hair? I will teach you next time." It was strange that she said that; no hairstylists would say that when they curled your hair. It was 30 degrees outside but she asked Richard to turn off the air conditioning. Saving electricity? I don't know why. She kept cutting then she asked me to stand up to let her see my hair. She said she would see my hair better if I stand up. If she cannot cut my hair using the mirror nor just by looking at my face while I was sitting, she is genuinely unprofessional. This is the first time that a hairstylist asked me to stand up in order for him/her to cut the hair. The phone rang after a few seconds, I sat down as she went to answer the phone. When she took off the towel on my shoulder and the protective coat that I wore after she finished cutting my hair. She said. "Wait, your hair." The she cut the ends of my hair again on my shirt and she said, "Don't move" as her scissor was close to my neck. It is really unprofessional for the hairstylists to cut the hair again after they took off the towel and the protective coat. She charged me the price of a single cut at the end. However, I never ask for a single cut only; I expect the haircut includes shampoo and blow dry. Also, I, the client, shouldn't need to stand up for her to see and to cut my hair; that just means she is unskillful. Moreover, she shouldn't cut the client's hair after taking away the towel and the protective coat from his/her clothes. Importantly, she didn't cut the hairstyle that I, the client, had asked for. She had done a hairstyle that she wants instead. If she is that arrogant, then I will just try another hair salon. P.S. After I washed my hair that night and the curls were gone, I realized that my hair on the right side is half inch shorter than my hair on the left side. I suspect that the good reviews were written by their relatives or friends, or just for a discount from the hair salon. Their prices are not cheap; same prices as other Chinese hair salons. The owners (Ada and Richard) are not professional at all, regarding their skills and service. There are better choices of Chinese hair salons in Vancouver.

Ada and Richard are a fantastic team! I got a haircut and style that was worth at least 3x the…read moreprice I was charged. Visiting from California and just needed a place to trim off my dead ends that was killing me. Ada gave me a cut that created volume and body with long layers. Can't believe how lucky I got to have found this place! Truly a secret gem! I think anyone who comes here, ends up being "regulars."