I am a young woman who is just beginning to learn how to play golf,…read moreand I was excited to receive a beginner set of Top Flite clubs purchased from Dick's Sporting Goods in Saginaw, MI on December 28th, 2024, and gifted to me on January 5th, 2025. I decided to use the clubs for the first time on March 26th, 2025. My driver cracked immediately on its very first use. I'm fairly certain that should not happen with a brand new club. The following day (March 27th), I brought the damaged driver back to the Saginaw store after speaking with multiple representatives from Dick's online support team, who assured me the issue should be covered under warranty. Unfortunately, my in store experience was incredibly disappointing. The first employee I spoke with laughed in my face, and the second was noticeably rude and dismissive. When I asked for the contact number for Top Flite for any future issues, I was told, "No, you need to come in." Whatever, I guess. I was told I would receive an update by Monday, March 31st. That call never came. I returned to the store in mid-April, which is extremely inconvenient given that it is a 30-minute drive each way and not somewhere I typically go. I was told they didn't see that any communication was sent to the company the first time, so they would once again "look into it" and follow up with me. Yet again, no one contacted me. On May 5th, I returned once more and explained I was on a time crunch, having made the trip to Saginaw specifically for this. I was assured I'd receive a call within 10-15 minutes. No one reached out until after the store had already closed for the day, when I was finally informed that the warranty claim had been denied due to "user error." I find this deeply frustrating and hard to accept, considering the driver cracked on the first use, while every other club in the set remains in perfect condition. I understand golf clubs aren't going to stay in perfect condition forever, but for a club to break after a single swing suggests poor quality and for the store/company to refuse to stand behind the product only adds to the disappointment. I finally returned to pick up the driver on May 18th, only to wait another 10 minutes while two employees focused entirely on upselling a male customer on a putter, an interaction that seemingly required the attention of both staff members. Despite multiple visits, and weeks of waiting for updates, not once did anyone acknowledge the poor communication or offer any form of apology. I do not take writing negative reviews lightly, and I genuinely wish my experience had been different. However, the repeated dismissiveness and lack of follow-through I encountered at every step made it clear that my concerns were not valued. I truly hate being that person who says "I'll never shop here again," but at this point, I won't. Whether or not golf is viewed as a "man's sport," every customer deserves to be treated with respect. This experience was not only disappointing, but also disheartening.

Stopped in to pick up a Fitbit one. Great store. Very clean. They always have great items for…read moresale. I must add this....my hubs is also on Yelp. He checked in, and it said "YOU ARE THE DUKE OF DICKS!". Priceless :p