Friendly Service, they helped me find my perfect running shoes. In order to make sure I loved tge shoes, I was walking up and down in the store for around half an hour and didn't feel rushed at all. They have a member's club that gives you rewards, which is a plus. Prices are the average for the quality of shoes they offer. And they have a great selection of other running gears. Particularly, I love their running socks section. Definitely recommend! read more

I checked the store hours online before I drove the 70+ miles to the store. I got there at 11 am on a Thursday to find the door locked and not even a note. My wife called the store- no answer, no message. If you're not going to be open during stated business hours, please please let your customers know. Fortunately I found another running store over by Trader Joe's, so my trip wasn't a waste. read more

For a small city Rochester has an amazing Running community. Running Room fits right in here. Staff are so nice and helpful and never seem to rush you. They take time to have conversations and they put on a few races throughout the year (although signing up is tricky) For a small place they are stocked well with all your running needs and their sales are awesome (Nike Pegasus for $50, yes please!) Regular prices are reasonable too. The location is a bit odd, it's right off Broadway but it stands alone and there are concrete barriers just before the entrance so it is a bit confusing. And about those races...there's no way to sign up in store, which is quite odd and going to the web site is frustrating because they advertise races, but there is no link to sign up...errr, so how do I sign up? If they could update the web site and allow for in-store registration it would really make things better. Really, I would give 3 1/2 stars if I could based on the difficulty of signing up and the outdated Facebook page. This isn't a bad thing because if you are just looking for gear, or some good running talk then Running Room is fantastic place. I shall return. read more

Running Room has friendly service, very competitive prices, and a great selection of running shoes and apparel. I was really impressed with their selection, and they even carry some models of shoes that my local running store back home doesn't. They also offer running clinics and group runs for people training for various races and distances. I hope there are enough runners in the Rochester area so that this store doesn't go out of business! read more

Good running store, lots of clothes and shoes and what they don't have then they have been able to order quickly for me. Lots of injinji, drymax, wright socks, gels, bottles and so on also. read more

wish I had done my shopping on line. My old shoe was not inspected for wear. My foot size was not measured. The rack shoe I s=elected did not match what i was shown. Sales disinterested. Will stick with Zillo. The service I was expecting somply was not there read more

I stopped in to see if they had something to carry my phone ,which would also be operable mid-run. They did not, but the customer service was nice. It is a small place with few offerings, however they did seem to have a great sense of community and passion for running. I am sure they are very picky on the brands they will carry, and that is probably why they are a bit pricey. There is a community board as well as chart of classes and groups to join to help get you and keep you motivated. If you have any running needs or questions I would definitely stop by this place and check it out! (P.S. I ended up finding what I wanted at Best Buy of all places.) read more

I just decided to start running and knew nothing about shoes. They were very helpful and knowledgable, and I'm really glad I went there.

Great selection, very competitive prices. But gets the 5-star for its customer service. They actually took the time to look at my shoes, my feet, my walk and my run, listened to my current training and plans for the next few months. My only complaint is that it's an 8-hour drive to get here, so I'll have to wait for the next conference in town to shop here again. They do have a web site, so maybe won't have to wait that long. Hard to see, if you're heading south on Broadway from downtown it's just past the 6th street light. read more

I was very disappointed with this store. I took my daughter to get running shoes and thought they would actually look at how she walked and recommend a brand based on how she walked. Instead, they just asked her what her current shoes were and brought out the same brand. Then when she decided on a pair the sales person just stood there while my daughter had to put them in the box and carry them to the register. The service was very poor. Never again will I shop here. read more

Don't shop here if you purchase anything that may need to be returned!!! I purchased, what I think is expensive, a Nike GPS running watch (approx $200). After 4 months the watch band discolored and moisture appeared on the face of the watch. I contacted Nike directly for guidance with my issue. According to Nike, since my purchase was within the 1-year warranty, I was to exchange the watch at the store it was purchased. I attempted to do this, but the Running Room said they would NOT exchange the watch because THEIR policy is 90 days!! They even went on to say Nike should follow THEIR policy, not the Nike policy. They are helpful (to get the sale), but do not stand by the products they sell!! read more

Went to this store on a Friday night a little after 8 pm. The staff must have had big plans after closing time as no one seemed to have time to help me( a customer). I commented on the lack of customer service when leaving and to the store manager in an email as well as the corporate office. The only comment I received back was from the store manager who basically told me to go pound sand. Thankfully I went to a different store and ended up finding the same shoes i had gone to the Running Room to buy , got great customer service and saved $40.00 on the price as well. Avoid the Running Room. read more