Beware: filing legitimate claims can result in the losing the policy!…read more I've been a Farm Bureau customer for 25 years (and my parents for 55 years) and was so disappointed by how poorly my homeowners insurance was handled this year. In mid-November, I received a single mailed letter saying my policy would not be renewed in two weeks due to "claims history" and "condition of the home." I received no email, no portal notifications, and no communication from my agent before this letter arrived. This was upsetting because my home is in excellent condition. I had just completed $60,000 of professional remediation for water damage, and the adjuster confirmed that I did not need a new roof or have maintenance issues. I did file two claims this year (my first claims ever) after Hurricane Helene: they were very small--under $3,000 total--and both related to the same water damage, but Farm Bureau treated them as separate claims. This "claims history" made it very difficult to find new homeowners insurance. My agent, Bruce Johnson, told me he didn't know the policy had been cancelled. After that call, he never returned any of my calls again. I had to visit the office in person for help. Finally, Farm Bureau failed to properly cancel my auto policy and then withdrew nearly $600 from my account. I was told it could take a month to get this money back. After decades of loyalty, this has been deeply disappointing. Homeowners deserve to know that even filing small, legitimate claims can put your coverage at risk.

After over a decade with NC Farm Bureau, they dropped us after completing claims for tree damage to…read moreour home and cars. They refused to give any rational explanation to dropping our policy, which leaves only the obvious answer: Heaven forbid an insurance company have to uphold its side of their agreement and pay out on legitimate claims. Look elsewhere, this company is clearly getting desperate and taking it out on their long-standing customers. The agent even said he was "blindsided" by how many people he's having to call. By the way, they canceled our policy a week before calling us. We had no idea.

Scott and his team help me stay on track. I appreciate the face to face experience as well as all…read morethat I can do online. It's really great to have an actual person answer the phone!

From the owner: Our mission is to provide the best customer service in your auto or home insurance shopping needs…read more Helping you understand what coverages you have and helping you maximize your coverages in the event of an insurance need. License #: NC-1000434418

I can honestly say I've never been disappointed when working with the agents at Dustins Youngs…read morestate farm insurance. Highly recommend and friendly service.

From the owner: The Dustin Young State Farm Agent team proudly serves Lexington and beyond throughout North…read moreCarolina, including our Good Neighbors in Davidson, Forsyth, and Surry counties. We also extend our services to South Carolina and Virginia! Our mission is to be your Good Neighbor by assisting you with comprehensive Auto, Life, Home Insurance, and more to help protect what you care about most. Call us or stop by our office today to discover what my team and I can do for you. License #: NC-3003452117, SC-3003458581, VA-162035

I've had a great experience with this insurance company. Every time I call the main number, someone…read moreanswers promptly. Most of the time, the person I speak with can assist me directly with my policy. On the rare occasions when I've been transferred to voicemail, I've always received a call back the same day. Their responsiveness and customer service have been impressive.

I have left several messages over the past several WEEKS with NO RESPONSE. Even made phone calls…read moreto the receptionist with NO RESPONSE. I sent emails, online inquires and still nothing. Must not want my business.

We switched to Allstate! This switch was an easy one for my husband but an enlightening one for me…read more This isn't a review bragging about how "I saved a bunch of money by switching to such and such". We actually increased our monthly bill with switching, but let me tell you why I'm happy about it! I've always been the quintessential "loyal customer" and rarely switched up. I thought it was just easier to keep the same coverage and as long as the price didn't change or go up drastically I was good. Boy was I wrong! My family size changed, my assets changed, I mean a lot changed for the better in my life but the coverage I had prior to switching was not sufficient anymore for where I am currently. Well folks, let me tell you why it's great to have an agent that's better than being "like a good neighbor that's there". Not only did Vendell educate us on the fact that we were underinsured and made sure we were properly insured with Allstate for life's unexpected curveballs but, he really took the time to break down and help me understand in depth what my coverage options meant, and provided hypothetical example scenarios for me to grasp how it's used (it's how my brain works). He deserves a Gold Medal for his patience with me and my fiftylevin million questions. Oh, and the cherry on top is our new and improved coverage is actually competitively priced! By the end of our meeting, Vendell showed me that we really are in good hands and it's more than just a slogan. We're actually in GREAT hands because you can tell that this is more than just business for him. Vendell really makes you feel like you're family and that he genuinely cares and wants the best for you, your kids, your future plans and all that you've worked for. All these years before switching to Allstate, I just periodically shopped for the cheapest quote and played around trying to "name my price and build my bundles" to get the best pricing between insurers but nobody could beat my price. The reality is, nobody was going to beat my price because the price of the life I'm currently living is worth more than what I was paying to insure and I'm glad Vendell took the time to educate me on that. I say all this to say, speaking to a random 1-800 person somewhere around the world with no connection and feeling like you're just a number versus having someone that you end up building a personal rapport with and can call when you need and/or meet with in person is top tier and I'm glad we have that now. Check him out and give him a chance to give you a quote. I'm confident you won't regret it.

Direct Auto Insurance is perceived as dishonest by some customers. I have been with them for over a…read moreyear and recently received a better offer from another insurer. I had just entered a renewed policy with them, making an initial payment of $155. On the same day, I received a more competitive quote from my group auto insurance at work and attempted to cancel with Direct Auto. To my surprise, I was only eligible for a $6 refund for the one week I was covered. They do not disclose the amount of their cancellation fee or what they refer to as "short rate provisions contained in our manuals" upfront, nor when you decide to cancel. I feel as if I lost $149. I have resolved to never purchase any insurance from them again and intend to persuade others to steer clear of this company. They engage in practices that could be considered unscrupulous and should be held accountable.