I am a mechanic. Have been for years. I had to bring my service truck to be repaired due to it…read morebeing covered under warranty. Truck was supposed to be done on a Tuesday then Friday then Monday. Showed up Monday morning and was told a couple hours then again at noon then again at 2. Then after the front desk people all went home I was told by the mechanic no promises on today at approximately 6:45 15 mins before close now I have to find a way back home an hour away after waiting in the stinkiest driver lounge I've ever been in. I wish I could get away with this poor of service with my mechanic shop

The customer service was excellent.The customer service was helpful and very professional.read more

Came looking to buy some Jeep specific bolts, because the Jeep dealership in town wanted $40 for…read moreFOUR of them. I ended up leaving this place with an unexpected treasure trove full of aftermarket Jeep parts for next to nothing. Me and the guy who sold them to me will know exactly what happened that day, out of courtesy, I will refrain from any further comments about it. Just know everyone that worked here was very professional, courteous, and friendly. Even after they discovered they had misquoted me FAR below the market value of the items I took home with me. Would and most likely will be shopping here again.

called up there looking for a driveshaft that showed in stock on their website. the lady insisted…read moreon getting what type of rear axle I had, even though for this vehicle that was irrelevant information. I reminded her it was the FRONT shaft I was looking for, and she snarkily replies "I've been working here for over 50 years, I know what I'm doing". how embarrassing for her, working at a place for 50 years and still doesn't know parts. She insisted that they did t have the part, and I wasn't going to say anything else. at that point I would much rather give my money to someone else, which I did.

Well, it's a parts store. Buts it's the closest one to my house. And the guys behind the counter…read moreare great, knowledgeable and friendly. They haven't let me down yet, or sent me home with the wrong part. Good job guys. For a small store, there's sure a lot of stuff in that back room. I'll be back.

I have a nail in my tire. I came in for help getting the nail out and get a tire patch. They told…read moreme their machine for tire patching is broken and the new technician they hired broke it. They said they do not recommend me getting a tire patch from the new guy. I have to go somewhere else to get a tire patch. :(

Had Pep Boys changed my brakes for $1400 it's pretty expensive to begin with but wanted it done…read morefast instead of trying to do it myself and taking all day. They got it done in three hours, but then 5 miles down the road. My driver tire flies off caused a whole bunch of body damage and who knows what future damage could stem from my truck crashing onto the pavement at 35 miles an hour luckily my daughter wasn't with me or I wasn't on the highway going 70 mph or more. Manager? was kind and really wanted to make it up to me, but unfortunately, his hands are tied in the regional Director is trying to skimp by and barely give me any kind of compensation. You don't get to have my truck for almost 2 weeks by the time I get it painted and everything And barely do the mechanical repairs with no type of compensation ridiculous. He's just worried about his bonus. I should've just waited and scheduled a reputable place around Abilene or maybe where I was heading out of town too save your time and money go elsewhere. People aren't perfect but whenever you do Make a mistake, you have to stand behind your people and make it right for the customer obviously the regional director, and whoever Higher Up than him doesn't care about that they just care about lining their pockets.

I'll never step foot in that place again the people in there are liars and don't care about there…read morecustomers needs like the guys that use to work there and service u with care and respect like Chris. Medina Daniel Medina and michael Lorax these were true workers but to my understanding are no longer there so I'm taking my business and my families elsewhere bad choice to not have these guys there anymore now they were good hard working honest man who did there jobs with dignity and respect and great work ethics too bad there no longer there

Crooks - avoid them - very expensive and awful customer service…read more I have a 2016 Freightliner M2 - they charged me $272. For an oil & filter change ( B-Line in Sweetwater charged me $159. For the same service ) Big Rigs charged me for 24 quarts of oil but my owners manual says it takes 16 quarts This business is very dishonest Les7h

Your "technician", which you are standing behind, stated he checked all the fuses and they were…read moregood. The dealership checked the fuse related to the issue and found it blown. Replaced the fuse and drove the truck 1,300 miles back to Michigan with no problems. The wires had corrosion build up on them, so I can see where Armando would have blindly diagnosed it as a wiring and starter issue. However, as a technician myself, I know the first thing you do is check the fuses related to the electrical issue you are experiencing. Hence, the reason I questioned Armando about the fuses in the first place. Fact of the matter is, a simple fuse would have been the fix to get the truck back to my shop in Michigan. It would have cost me less than $200. Small mistakes create large problems. Owning up to those mistakes is not always easy. However, when the evidence is put right in front of you and you stand on pride instead of righteousness, the problem then becomes even bigger. I'm at peace with the ignorance of your "technician". It was a valuable lesson for me. I paid $1,384.90 for this lesson. The only good to come of this, I learned from my mistake. Have a great evening.

From the owner: Known formerly as Pilot Flying J Truck Care, Southern Tire Mart at Pilot Flying J is a growing…read morenationwide network of services and products catering to professional fleets and drivers, offering preventive maintenance, tire care and 24/7 roadside assistance. Featuring trusted brands like Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna and more, Southern Tire Mart at Pilot Flying J is devoted to keeping America's drivers road-ready.

Sierra went above and beyond to help get us back on the road again. She was friendly, made phone…read morecalls and resolved our issue with the car carrier flat tire so that we could get going on the road to California. She is so knowledgeable about the Penske truck and how to properly tie down the vehicle on the carrier.

Friendly people , they work to satisfy your needs. Have used them for years now. Whether its tires,…read morewheels, batteries or anything else golf cart related.

Good honest golf cart repair. Very quick service, and was just a lose cable. They easily could have…read moretold us something worse was wrong and charged us for something we did not need. They get my business from now on. 5 Stars all the way!