I recently purchased a vehicle here but I had some concerns with the finance process that future…read morebuyers should be aware of. During closing, I was quoted a bundle for screen and paint protection, but when it came time to sign, the price had increased by about $200. When I questioned it, I was shown a handwritten note with the higher number and told that was the quoted price. Rather than delay the process further, I moved forward, but the inconsistency was frustrating. I am also not convinced that they actually applied the paint protection. More concerning was the financing. I was initially quoted an interest rate that was more than 1% higher than the lender's advertised rate. After the purchase, I contacted the lender directly and was able to have the rate adjusted, as they indicated there was no clear reason for the higher rate. I appreciate that the team helped get me into the vehicle I wanted, but the pricing and financing process lacked transparency at key moments. I would recommend that anyone purchasing here carefully review all numbers, ask questions, and verify financing terms before signing.

Shaun Kinchlow was our salesperson at Ewald VW M . Falls. He was personable, patient, and…read moreprofessional in assisting us with our recent purchase. Overall, a great experience and we are pleased with our new car and service plan. Linda & Jim A.

There was a recall on the passenger side air bags in my vehicle. I called them to make a service…read moreappointment and the rude lady on the phone told me that it didn't cover my vehicle. Well, I knew better so I went ahead and made an appointment anyway to come in later the same day. I got there and stood idly for about 10 minutes as employees milled around me promising someone would help me soon. A woman filled out my paperwork and told me John would be looking at it. I went into the waiting room and was called out by John in about 15 minutes. John went into a long explanation about how the recall was for the passenger side only, and my drivers side seatbelt mechanism was broken (strange, I've never had an issue with it before) and that's why my airbag alert kept coming on on my dashboard (strange again, I've never seen it come on). I told him that I'd never had any issues with drivers side or any alerts, but my complaint was that the passenger side air bag OFF sign was constantly lit up whether or not there was a passenger. He told me to sit back down in the waiting room. About 5 minutes later he calls me out to my car to look at it, IT'S NOT EVEN MY CAR! Finally he admits that the sensor is indeed blown and they'll have to send in the passenger side cushions. He says he hopes I won't be driving with passengers for a while. I asked him to clarify... he was ready to send me out driving this car with no passenger seat and no right side airbags! I insisted on a rental car (as the recall notice stated came free with the fix) and he obliged. Once in the rental I noticed that the gas is only at 1/4 tank, the washer fluid is empty (seems like a luxury, but with slushy weather it truly is a safety hazard), and filthy interior. This is a 2015 rental with just over 1,000 miles on it... how is it so gross already?!? I called back to clarify that there was little gas in it and insisted it is noted so that I am not charged the hefty $6.00 a gallon when I return it at 1/4 tank. They were snooty with me then too. He even said my keys were "in use" when I asked for them to get my house key and office fob... so I guess what I'm saying is... anybody got a couch I can crash on for a couple days? Not returning.

bought my 2023 Nissan rogue there, the engine failed and they said because it's a Nissan they…read morecouldn't do anything. My stress level is high enough, they could've helped me find a dealer that could help me, but they sold me the car, got there money and that was good enough for them. Customer no service. Thanks for nothing......."?......

Very slow service and poor communication…read more Ex 1- said the parts for our repair came in and I scheduled an appointment. When I arrived, they said only 1 part was in and they thought it was "weird" I was on the schedule. Didn't even give me a call to discuss before I drove all the way there and made arrangements to miss work. Ex 2 - when they finally do have the parts to make the repair, they said it would be done by noon the next day (a Friday before a holiday weekend). No updates at all. Finally call at 1pm and they say they haven't even started! My husband and I had to delay our holiday weekend trip to leave the next day. Would've liked an update earlier in the day.

Date of visit: October 6, 2023…read more My dealings with two of the other Volkswagen dealerships in my area have been very frustrating, from both a sales and service perspective. And while I really like my car, if the purchase and maintenance interactions are awful, I am not likely to purchase another VW. However my visit to Ewald Volkswagen in Menomonee Falls restored my faith in dealerships! Jorge was amazingly efficient and gracious, walking me through the process and providing me with options when it was time to make decisions regarding the potential work to be done. The work was done in record time and for slightly less than I had anticipated. And when it was time to leave, he was even my cashier. The waiting area has a mixture of comfy chairs and--my personal favorite--high-top chairs and tables with fast and accessible WiFi so I was able to get work done while I waited. Snacks and beverages were provided as well, to give me the fuel to get through the day. Really my only complaint was the relative unhappiness of the receptionist. Though if I had to say "Thank you for calling the All New Ewald Volkswagen Buick GMC" 100 times a day, I think I'd be a little crabby, too! Give the lady a break and shorten that greeting.

*Update: 6 weeks after we bought our car the check engine light came on and we had to spend $900 to…read moreget it fixed plus an additional $600 for new tires since the ones that came with the car were bald. Part of the expense was a new car battery which I will give the benefit of the doubt to the dealership and blame it on the polar vortex, but the auto shop found a rats nest in the filter and had to give the engine a tune up. If I had known we'd be putting another $1500 into the car, I definitely would have negotiated the price more.* We had a great experience buying our car here. It doesn't have bells and whistles and fsalesmen in suits, but it does have knowledgeable straightforward owners who treat you like equals and don't make you feel like you're being outsmarted or manipulated. They have free car faxes on file for all of their vehicles. It was a quick and easy process and we walked away with a car we feel good about. Will update after we've had it for awhile!

I LOVE Richfield Car Company. Chad was so great to work with. Honest, reasonable, and willing to…read morenegotiate. I bought a 2012 Subaru Outback and it's super dreamy. Chad had it checked out by Somer's Subaru, who gave it a clean bill of health, but just to be sure, I had it looked at by my mechanic who agreed and told me, "Buy this car, now." Thank you Chad for helping me through the hoops of the used-car-buying process! This is my verbal recommendation to go to Chad for your used-car-buying needs.

I came in Friday and Saturday I am leaving with what I needed!!! Thank you Bridgette Hill for…read morehelping me get into my new car!!!

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

I should have posted of my loyalty to Boucher Ford years ago. In 2011 they established my keyless…read moreentry code on my used F150. They did this for no cost even though the Ford dealer I BOUGHT It FROM wanted 60$. Today, I was reminded again of their commitment to customer service when I brought in my problematic remote starter transmitter. Again they fixed it on the spot at no charge to me. I wish I could tell you the names of these fine gentlemen that worked in the parts department. I definitely can not guarantee that every customer is going to get their problem fixed for free, but what I can guarantee is that Boucher Ford of Menomonee Falls is committed to customer satisfaction

Daryl was great to work with! Would recommend for anyone looking for a Honda. He made the process…read moresmooth for us.

If you want great service go see Daryl. Very hard working and caring sales man. Got us in and out…read morein one day.

I brought my car in for a straightforward repair. They said they needed to order a part, so I took…read moremy car home for the weekend. During the wait I got an estimate from them over the phone; since I've been getting vehicles serviced at their shop for almost 30 years and had never had a problem I trusted the quoted cost. I brought my car back the next week, had the repair done, and paid. Afterward I looked at the invoice and found that the estimate had included a "tune up" and "fuel injection treatment" that I hadn't asked for, and which contributed over $400 to the final bill. Always read the invoice before signing anything. Even if you think you trust the shop, ESPECIALLY if you think you trust them, ALWAYS read the invoice.

I used this dealership a couple of times for repairs to my Ford E-450 and the service manager did a…read moregood job in communication etc. I needed to buy a new pickup, so based on my experience with the service department I thought I would give them a try. I usually try to buy cars from private sellers as I find all the games dealers play to be somewhat tiresome and annoying, e.g., service fees, documentation fees, nitrogen in the tires fees, rust proofing fees, etching the vin number in the windshield fees, "estimated" title and license fees that are $75 high, etc.... but I thought that since the service department guys are straight shooters maybe the sales guys would be too-- oops, big mistake. I was interested in two trucks they had in stock, and got prices, in writing, for each truck from the sales rep. I test drove both of the trucks and decided to buy one of them. I then got a call saying they had made a "mistake" and the price was now $2000 higher. Very sleazy in my opinion. Needless to say I am not buying from them after this unethical behavior.

Extremely disappointing experience. I brought my car to this dealership for service, which included…read morean oil and filter change. The very next day, while driving, the low oil pressure warning came on. I immediately called the dealership because this happened just one day after they serviced the car. Instead of taking responsibility or even offering to arrange towing so the vehicle could be safely inspected, I was simply told that they would not cover anything. I'm obviously not going to risk driving a car with a low oil pressure warning and potentially damage the engine just to bring it back to them. It's incredibly frustrating to pay a dealership for professional service and then have a serious warning appear the very next day, only to be told that getting the vehicle safely back to them is now my problem. Definitely not the level of service or customer care I expected from a dealership.

After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team…read morehere was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!

Once again, Next Level came through for me. I needed muffler repair and they also located a major…read moreoil leak. My tire also needed repairing. They took great care of me AND I was given a loaner vehicle. It was only one day and I was on the road again. These people are amazing!! I wouldn't trust my vehicle with anyone else. My car has sentimental value to me and trusting shops with it is not easy. Trust is the main factor. Thanks again, guys!!

Responded to.my text in timely fashion. Need to do an in-person evaluation for the best price.read more