2023, I purchased a 2005 scion XB from these guys. I bought it on a five-year note, however, I paid it off in full in six months. I carry gap coverage on it... And therefore according to the bank, I had a refund coming from Ideal Auto sales in the amount of $896. This never happened! After many polite tries to get my money back, I was met with constant runaround and Shell games. A complaint was filed WISN channel 12 news investigates. The investigation is ongoing. I would not recommend to anyone. They show an utter lack of respect for their customers. read more

I bought a Infiniti car for $10k back in Sept of 2024, a few days later check engine light came on and white smoke was coming out of exhaust, after failed attempts for them to find out what's wrong with it I finally took it to a Infiniti dealer and it has a bad engine......we haven't even drove the car 1,000 miles because of the issue...beware! read more

The minute we walked in, we were looked down upon because of our credit. My husband and I both experienced a job loss out of our control which caused some dings to our credit. They act like they are a national car dealership. People come to the smaller corner lots BECAUSE they have experienced credit issues. Additionally, my husband is a black man and I am white, so if you aren't white and alright, don't waste your time with these people. The energy when we walked in was very negative! They made us feel like ! read more

I've purchased 3 cars fro Ideal and found them easy to work with and not the least pushy. The cars were in excellent condition, one had new brakes and a new battery. They even went the extra step in lowering the price so my daughter could afford her car. I have no hesitation in recommending Ideal. read more

Rick was amazing he worked really hard with his finance partners to secure my purchase. Mike the owner was very nice and patient... I really appreciate good customer service. I know where to go the next time I'm looking for my next vehicle. Shonda Grady read more

My wife did research and determined this was the place to go. We ended up buying two vehicles. We had an issue with one of them--a misunderstanding of whether a repair would be covered under warranty--and Bob admitted his error and made it right. Who says there are no honest used car dealers? read more

4 hours! 4 hours to hear my credit isn't good enough to buy a truck here that my salary can pay for cash 4 times. I had to show that I was a US citizen because my social security number wasn't what they were expecting from a Wisconsin resident. (HEADS UP! The social security administration stopped issuing numbers by state because they were running out of them) Both employees in the office did not wear masks, and they didn't offer any coffee or tea or even water while waited for their bank to come back with their verdict. I was denied financing but they were eager to take my cash, but 1 day before I would come there the truck was sold. The employees were very nice, until they noticed I was a gay married immigrant. I had to PROVE I WAS A CITIZEN! Can you be more embarrassed? Guess what food, I went to Russ Darrow, got approved within 15 minutes and roles out with a BRAND NEW 2020 Chevrolet Silverado that I have already paid off. Never go here, they are very wishy-washy and take forever to get things done. Left a very bad taste in my mouth. read more

I was all set to buy a 2014 Chevy Sonic from them. I had a mostly pleasant interaction negotiating the price to a good place and felt excited about my purchase. Bob told me that the car was "clean" with new brakes, brake pads, and had been cleared by their mechanic. Before I bought it, I wanted to have it checked out by an independent mechanic, so I brought it to a trusted one, and he discovered that the air compressor was leaking (approximately $750-$1000 repair for a new one). BUT the worst part is that there was DYE in the air compressor from another mechanic, meaning that most likely Ideal Auto KNEW about the leak and had not disclosed it. I took a video of the leak and the mechanic explaining it. In addition, and of admittedly lesser concern, the back tires were factory -- 6 years old. When I returned to the sales lot, I showed Bob the video and he offered to replace the air compressor, but refused to negotiate about the tires (mind you, I was a CASH customer). Then, I was told I needed to give them a deposit to have them fix the car over the weekend and "hold" it for me. This led me to believe that without my purchase, they would NOT be fixing the issue for the next customer (don't buy this car!!!!!). In addition, Bob lost his cool with me and claimed that he had already "helped me out a lot" by bringing down the price, and proceeded to treat me rudely by gesturing with his hands and raising his voice. He indicated that it was very overreaching for me to ask for such things (not giving a deposit for a fix that you should have already done and lied about???) and that he had already done enough for me. I am a young, single woman, and I somewhat doubt he would have treated a male customer similarly. I left unhappy and feeling disrespected. Do not buy a car from these people. They lied about the state of the car (and did NOT indicate they would be making the repair regardless -- slimey!!!!) and are sexist. read more

The vehicle i bought was not inspected like they said they did. I left the property with my new car and things started breaking down on me. I brought my vehicle back to have their tech fix my vehicle and they said they fixed my sunroof. I go to a car wash and a lot of water started entering from the sunroof when they told me they fixed the issue. my tire had an air leak which I had to get fixed on my own. not only did they try to fix my sunroof but the tech that worked on my car left mud tracks on my carpet in my car and left dirty handprints all over my roof of my car. They show no respect their and If your looking for vehicle, i do not recommend this location. They will screw you and tell you to go fix it on your own. Good luck with these guys if you decide to still buy a vehicle from them. read more

Brian said I was approved for financing for a car, then said they were just waiting for a part for the vehicle. I offered to put money down to hold it, just let me know when. He never got back to me and sold the car out from under me. What a waste of my time. read more

First time buying from a dealer that wasn't a new car dealer affiliated with a major brand. Dan is not a hard-sell type of sales person, let me roam the lot, answered questions, was very honest with me regarding any issues when I looked at trucks. Ended up geting a truck from them, and he wrote in the sales agreement a fix around the exhaust manifold w/o asking - he proactively did it since he knew it was an issue (not one that would "break" the car, but one that could affect mileage). Normally buy new, but wanted a 3rd family vehicle, and by a stroke of luck ended up with them. I'd do business with Dan again and would refer him and this place to others based on my experience thus far. read more

Had been working with Bob all week about a car. He said he would call us if someone else was interested. He gave us a final price at 11am and when we called back at 130pm he told us that he sold the car at 1230pm. Although he may have been in his right, he definitely was NOT courteous to us, the customer he had been working with all week. I guess his promise to call us to at least give us a chance is not worth anything! What else does he NOT keep his promises on?? Hope his cars are better than his promises. read more

My experience was great. I called ahead for a truck and they had it ready when I arrived. I test drove it and two hours later I was driving it off the lot. Bob and Brian were helpful and professional. So glad I found the perfect truck for a good price. Highly recommend based on my experience. read more

although I wasnt given the pleasure of doing business with Ideal Auto, Everytime I contacted them about a vehicle, they were always very inviting, and polite, which i find both rare and refreshing in today's car buying experience. I was in the market for a newer truck, and they just so happened to sell the one i was interested in, But they were very friendly about it, and even more so, gave me some useful advise on what i should pay for a truck with comparable mileage and condition. Very nice place! read more

Just a bought our truck here. I had read reviews about sales people not caring, but Dan is more than polite and helpful, he's very informative and knowledgeable about all the vehicles. It was a pleasure dealing with them and when we're ready to replace the car, we will be going back to Ideal. read more

This review is long overdue as we bought a vehicle from Ideal about a year and a half ago. Dan was great to work with. He is very straightforward and helpful. We are still very happy with the car we purchased. We had the opportunity to work with him again just recently when searching for another used vehicle. While the vehicle did not end up being what we were looking for, the experience with Dan was just as pleasant as the first time. Thank you Dan for all of your patience in working with us. read more

I've gone to this place several times and I'm impressed with the quality of the used cars they have for sale. You will pay top dollar but you will get a good car or truck. The sales manager is very respectful. NOT the typical used car salesman. read more

These guys knowingly sold me a lemon. Do NOT buy from these guys. I have spent more in repairs than I bought the car for. I have had Jeep Cherokee's before last 300,000 miles with less repair cost than this cherokee from 87,000 miles to 124,000 miles. To start there has been a problem with the fuel injuection, I have to start the car twice EVERY time. No wonder they had the car running "for me" when I got there. Since then the electrical(my mechanic said this was obvious and old) has shot craps all over the place. Multiple oil leaks, fuel injection issues, fuel pump and radiator leaks. This is the WORST car purchase I've ever made. Me and my wallet regret it about every 3-4 months. read more

We were looking for a fwd suv in the 5 to 6000 dollar range and after looking In Milwaukee we called Ideal auto and asked if they had any vehicles that might fit the bill. We were told they had a couple and that we should stop by and take look . Dan greeted us on arrival and pointed out a couple and started them and then we were able to check them out without him standing over us as we did so. He returned and asked if we would like to test drive any , we tried Mercury mariner and were please with it We found the radio needed work and while Dan wrote up the sale papers they changed the radio for a new one. We got almost home when the abs light came on, called Dan and he said to have it checked and let him know what the cost of repair would be and he would send a check for the repair. Check arrived within 2 days , needless to say we ARE VERY PLEASE WITH DAN AND IDEAL AUTO and would recommend them to anyone looking for a good used car Thank you Bob and Mary R read more