Laura and her staff are amazing. They all do a great job at helping my wife and I understand our…read morepolicies and what we are purchasing along with getting us as many discounts as we qualify for, which is always a huge plus! Hands down the coolest insurance agent I've had... thanks Laura!

Stay away from this agency. Insurance is based on good faith dealings. Terra will be all…read moresweetness when you buy a policy, but let a problem arise and she will not help you. She is unprofessional and in fact will breach the insurance contract with you. There are many agents and brokers out there and I am certain that you can find one that will protect your interest and assets.

We were previously with a different agency before we transferred to Craig Matthews. The difference…read morein service has been night and day! Hannah has been the best agent we have ever dealt with. We have had a few claims that she has helped us with and she has gone above and beyond to make sure we get the best results. Hannah has always been kind and courteous both on the phone and in person. We are so happy we switched agents and we highly recommend this agency!

Buyer BEWARE ! I bought a homeowner policy last November paid it in full for the year, apparently…read morethe underwriters change the square footage of my home insisting it was 2500 sq ft instead of 1404 sq ft, now they cancelled my insurance because now they want more money from me ! Do not go with State Farm ! this has been going on since January, "like a good neighbor, state farm is here " BS ! I made phone call after phone call , emails next is speaking to my attorney. these insurance companies have to be held accountable. M.Jewell

I worked with Shadia Guzman on insurance and she was very knowledgable in what she was speaking to…read moreme about. She took the time needed to go through all the coverages she suggested for my situation. I highly recommend this insurance company as they care more about the people than just making a sale.

I spoke with shadia Guzman this morning about a policy we went through a lot of the stuff on the…read morephone she was rushing the hell out of me and very rude not answering questions evading questions that I had especially when a concerned money I paid for two policies prior homeowners and motorcycle and I paid both of them for the year and she kept trying to evade the monthly payment for the quote for the car insurance she was giving me she was very very rude and I told her I would come down to the office I live in another town and I drove there and just left because she was very rude and confrontational why I don't know because we were on the phone she said she's treating me the way I treated her and that's not very professional because I'm there as a customer trying to get something done and pay for a service so I got up and left and told her my money spends everywhere and as I was leaving her and her coworker had some things to say I didn't hear everything I just kept walking I would not recommend shadia Guzman or this place to anybody she's a fast talker and slickster

Jay is an outstanding agent! After being with Allstate for over 14 years and my premiums continued…read moreto increase, it was time to find a new insurance agent. Jay is always so incredibly helpful. He's constantly following up and answering any questions or requests for documentation that I have. Jay responds in record timing. I'm so glad he's local to the neighborhood and referred by some great people! If you're looking for an agent who can help you with obtaining competitive premiums, call Jay!

Jay Ems is not a good agent. I canceled my 2 policies because of the price increase and Jay refuses…read moreto cancel my homeowner so I am now getting charged for 2 policies. I had to file a complaint against him and now sue him for my money back. Stay far away from him.

I had previous home and dwelling policies that I have purchased from the 5th and market office in…read morePhiladelphia with the agent Louis cammissa who no longer works there when it was time to switch my car insurance I was told I had to call this office I live nowhere near this office and had to deal with the agent Michael venticinque who no longer works there the rates keep going up every year no claims and I just want to deal with a local agent still the lowest price but rates keep going up.

I recently had Jennifer and her team price out quotes for my Home Owners and Auto policies. The…read moreamount she was able to save me over our current policies was significant and we chose to switch everything over to Farmers. What an easy and painless experience! Everything was handled in a very timely manner and her personable approach made the process enjoyable. Working through the policy setup with her, it was evident that this business places a lot of value on customer service. Looking forward to many years with her as our agent!

If they keep spamming and junk mailing me the're gonna lose a star. Duh, I'm already a customer.read more

I had to cancel my policy over 2 months ago and call customer service almost daily for a refund…read more The worst customer service I have experienced, please stay far away from calling as they never answer the phone unless you call multiple times in a row. The women that answer the phones are short with you and extremely rude. I called to ask why my policy went up $150 and the woman said " I can't tell you why" so then I asked to cancel my policy she said "I can't do that" and I said who handles this then and she said " I'm trying to figure that out myself". What a joke. If Maya wants to continue her practice she should strongly reevaluate her team and consider responding to internal customer service about refunds. I have been waiting months for $300 and have to take them to court.

Great insurance agency! Who still makes house calls, Maya Brown State Farm that's who.read more

Easy to contact and personal attention Information is…read moreexplained and the best plan for you is suggested

Took care of all of our needs AND saved us money. Quick turnover with no gaps in coverage. Led us…read morethrough the entire process. Highly recommend.