The staff member, David, was completely unhelpful. He told me I had to call customer service for a…read moresimple billing question, and was unwilling to provide any assistance. When I called customer service in store, I was told "The associate in store is supposed to help you out with that." Absolutely terrible service. I wanted to also upgrade today, but im going to just cancel my ATT account and go to Verizon. Thanks David!

The store is under new management, and I could not be more pleased with the outstanding customer…read moreservice and assistance I received today. I normally dread going into mobile stores to upgrade my phones, but Megan, the new manager at our local AT&T store here in Falcon, and her employees made the process as close to a joy as one can when upgrading a cell phone. My wife had the same experience earlier in the day as well. I was immediately greeted as I walked into the store with a smile, a hello, and told they would be with me as quickly as possible. I worked with Megan to review my current plan, combined two accounts into one, and upgrade. She also helped me save a considerable amount on future billing which other stores never bothered to even try to do! The crew there made ordering the new model of phone I wanted as painless as possible, and I look forward to working with them again. If you had a bad experience in the past, give them a try again.

Staff is rude and dismissive. I was instructed by T‑Mobile to bring my phone into the store for…read moreassistance. Instead of helping, the staff immediately brushed me off and insisted it was an insurance claim -- which was incorrect. My phone was then tossed back into my purse, and I was told to leave. I was understandably upset. I was being ignored, contradicted, and told to do something completely different from what their own corporate team directed me to do. Cody, the manager, clearly doesn't understand company policy, and neither do his employees. My advice to them: learn your policies and actually read the customer notes before dismissing someone. Ironically, when I called customer service afterward, the representative on the phone helped me immediately -- no attitude, no dismissiveness, no misinformation. A formal complaint has already been escalated to management. I hope Cody is prepared to address it.

I bought 3 phones there back in 2024: The staff appeared undertrained, and one young woman was…read moreespecially rude. The employee assisting us seemed inexperienced and provided incorrect information, which made the situation even more frustrating. Overall, the team felt very disorganized, and the manager seemed to contribute significantly to the issue. Instead of providing leadership or resolving concerns, the manager appeared unprofessional and ineffective, which set the tone for the entire experience.

Upon thinking that my phone was beyond repair, I hesitated about switching to a new device and…read moreopted to explore the possibility of fixing it. Despite my doubt, I visited Colorado Gadget Fix last Wednesday. Due to the rarity of the Moto G phone, they had to order a specific part, which arrived on Friday morning. To my delight, my fully repaired phone was back in my hands by Friday afternoon, sparing me the hassle of setting up a new device. With its renewed appearance, my phone looks as good as new. I am incredibly satisfied with the outcome and grateful for the seamless experience.

Just a comment. I have NO idea of their service. We drove there yesterday to ask a few questions…read more since no one was answering the phone. The store is empty and has an "Available" sign on it. Perhaps they are out of business- there is no sign saying they moved elsewhere. Too bad. It looked like a great store to have things done.

When the battery on my Android phone refused to hold a charge, I figured it woul be a slam dunk to…read moreget a new battery. After visiting several other places, including the Verizon Store, where they told me it wasn't practical to replace my fading battery (they tried hard to upsell me to get a new phone), a kind person at Batteries+ (where they didn't have a battery to fit my phone) recommended this store. Easy in, easy out with a new battery. This will be my first stop from now on.

Incompetent box swappers, not techs. Need a cracked screen replaced or a new battery, 75% chance…read morethey can handle it. Anything more than that, don't waste your money here. I dropped off two laptops, one with a cracked case and a broken charging port. The other was freezing up and crashing. I got the crashing laptop back in about three days. It lasted about an hour before it began bluescreening again. I took it back. Three weeks later, I get a call saying they still can't fix it, but they need more money to basically take a wild guess. I should have known something was up when they started quoting exorbitant rates, but a massive discount if I just signed up for their insurance program. These guys aren't there to fix your stuff, their primary job is to sell that useless insurance. I ended up paying nearly $200.00 to pick up two laptops in exactly the same condition I left them. They can do simple repairs, but most of their tech expertise is clever illusion.

I came in to address a Windows lockout on my laptop and they had me fixed and out the door in under…read more10 minutes. My heroes! Will definitely use again (when needed). -CC

Dishonest and awful. Overall they have no accountability, lack of professional customer service,…read moregodawful diagnostics, and abysmal integrity. To be precise, my mother went in to have my brother's Switch repaired, which to anyone obvious it's a USBC-Port issue which Google claims UBreakiFix can in fact fix - they don't ask any questions, plug a chip into the device, claim it's the battery, then take the device. She paid 140, wasn't even called that the repairs were done, then after picked up and plugged in at home, the Switch still doesn't work. She calls, no refunds, they tell her they can't do USBC repairs, which is absolutely ridiculous. Instead of offering at least half the 'repair' price back or the entire thing free of charge since they didn't even fix the issue, they simply say 'no can do'. These guys could've at least tested after 'repair' that the battery was even the issue and gave a call and stated so, even directed us to another place that has people who do microsoldering to fix the issue, because the issue CAN be fixed - they either don't have anyone with the knowledge to do the repair or quite frankly, they enjoy ripping people off. Multiple negative reviews that exist about UBreak follow this trend, so our fault I guess, but DO NOT take your devices here if you want honest work done. These guys will rip you off; fail to fix the issue, do nothing, pretend to be courteous in a response to their negative review, and overall fail to make up for their shortcomings. DO NOT take your devices here.

There are 100 phone repair shops, just go to another one. I got my phone fixed here full price,…read moresame week the screen quit working!!!! Told me to bring it in and get it fixed(warranty) NOT! Would not fix it, i guess it was a basic employee watching the store said he wouldnt even touch that model of iPhone 7+???? WOW OKAY!! Not paying another 90$ for a MADE IN CHINA screen! They must have to charge high prices and use low quality screens because of how high there rent is there! SMH go to a different phone store.

I cannot recommend this place. They don't stand behind their work. If you take them a working…read morephone with a cracked screen and you get the phone back, you may not be able to make a call because the phone speaker no longer works or worse, your phone may black out and the camera may be blurry but it won't be their fault at all.

My second iPhone has been shut off for about the last 9 months. I took it to a couple places and…read morethey told me to junk it. This is an iPhone 11 and I barely had it for 2 years. This place was my last resort so I came by and explained to them what the issue was and dropped my phone off. The next day they called me and told me they were able to turn my phone on and now it's been working just like normal. I personally want to thank them for their service and fixing what seemed to be a lost cause. You have to watch some of these places, they tell you your phone can't be repaired or they buy the phone from you and say they will scrap it for its parts but really they know what's wrong and will fix it and keep the phone to resell at another time. That wasn't the case with them here and I look forward to doing business with them in the future if any of my electronics have another malfunction. Extremely professional and courteous!! They try to work with you each and every step of the way so you feel secure.

Talk about good service and communication, Caden and Jamie where very helpful. I got to talk to the…read moreowner and I can tell he is in the business of helping people. Prices reflect the service they provide, let's be honest nothing is cheap now a days. But it is hard finding someone to take care of your personal devices, that's why I don't mind spending the money one a local business.