Be Aware this is not a Verizon store. It is a Russel store - an authorized dealer. I learned the…read morehard way - you only want to deal with the main Verizon store on First and Main. make sure to double check the fine print. A free phone promotion does not mean it is free - I was charged $710 and found out after the 30 day return period that the promotion was only for $600. I have to pay the difference. They told me the price of the phone, but not the promotion amount. They said it was free verbally - don't believe them. Go to the main store - we got another phone there - it was indeed free. This was only one of the 3 issues I had with this store. They are bad.

Best customer service ever! These reviews on here are totally unreliable and no longer being…read moreconsidered as there is new people at this location who are dedicated and willing to work to make sure Verizon remains the #1 cellular network provider in the nation! Great job everyone

Staff is rude and dismissive. I was instructed by T‑Mobile to bring my phone into the store for…read moreassistance. Instead of helping, the staff immediately brushed me off and insisted it was an insurance claim -- which was incorrect. My phone was then tossed back into my purse, and I was told to leave. I was understandably upset. I was being ignored, contradicted, and told to do something completely different from what their own corporate team directed me to do. Cody, the manager, clearly doesn't understand company policy, and neither do his employees. My advice to them: learn your policies and actually read the customer notes before dismissing someone. Ironically, when I called customer service afterward, the representative on the phone helped me immediately -- no attitude, no dismissiveness, no misinformation. A formal complaint has already been escalated to management. I hope Cody is prepared to address it.

I bought 3 phones there back in 2024: The staff appeared undertrained, and one young woman was…read moreespecially rude. The employee assisting us seemed inexperienced and provided incorrect information, which made the situation even more frustrating. Overall, the team felt very disorganized, and the manager seemed to contribute significantly to the issue. Instead of providing leadership or resolving concerns, the manager appeared unprofessional and ineffective, which set the tone for the entire experience.

Upon thinking that my phone was beyond repair, I hesitated about switching to a new device and…read moreopted to explore the possibility of fixing it. Despite my doubt, I visited Colorado Gadget Fix last Wednesday. Due to the rarity of the Moto G phone, they had to order a specific part, which arrived on Friday morning. To my delight, my fully repaired phone was back in my hands by Friday afternoon, sparing me the hassle of setting up a new device. With its renewed appearance, my phone looks as good as new. I am incredibly satisfied with the outcome and grateful for the seamless experience.

Just a comment. I have NO idea of their service. We drove there yesterday to ask a few questions…read more since no one was answering the phone. The store is empty and has an "Available" sign on it. Perhaps they are out of business- there is no sign saying they moved elsewhere. Too bad. It looked like a great store to have things done.

When the battery on my Android phone refused to hold a charge, I figured it woul be a slam dunk to…read moreget a new battery. After visiting several other places, including the Verizon Store, where they told me it wasn't practical to replace my fading battery (they tried hard to upsell me to get a new phone), a kind person at Batteries+ (where they didn't have a battery to fit my phone) recommended this store. Easy in, easy out with a new battery. This will be my first stop from now on.

Incompetent box swappers, not techs. Need a cracked screen replaced or a new battery, 75% chance…read morethey can handle it. Anything more than that, don't waste your money here. I dropped off two laptops, one with a cracked case and a broken charging port. The other was freezing up and crashing. I got the crashing laptop back in about three days. It lasted about an hour before it began bluescreening again. I took it back. Three weeks later, I get a call saying they still can't fix it, but they need more money to basically take a wild guess. I should have known something was up when they started quoting exorbitant rates, but a massive discount if I just signed up for their insurance program. These guys aren't there to fix your stuff, their primary job is to sell that useless insurance. I ended up paying nearly $200.00 to pick up two laptops in exactly the same condition I left them. They can do simple repairs, but most of their tech expertise is clever illusion.

I came in to address a Windows lockout on my laptop and they had me fixed and out the door in under…read more10 minutes. My heroes! Will definitely use again (when needed). -CC

Dishonest and awful. Overall they have no accountability, lack of professional customer service,…read moregodawful diagnostics, and abysmal integrity. To be precise, my mother went in to have my brother's Switch repaired, which to anyone obvious it's a USBC-Port issue which Google claims UBreakiFix can in fact fix - they don't ask any questions, plug a chip into the device, claim it's the battery, then take the device. She paid 140, wasn't even called that the repairs were done, then after picked up and plugged in at home, the Switch still doesn't work. She calls, no refunds, they tell her they can't do USBC repairs, which is absolutely ridiculous. Instead of offering at least half the 'repair' price back or the entire thing free of charge since they didn't even fix the issue, they simply say 'no can do'. These guys could've at least tested after 'repair' that the battery was even the issue and gave a call and stated so, even directed us to another place that has people who do microsoldering to fix the issue, because the issue CAN be fixed - they either don't have anyone with the knowledge to do the repair or quite frankly, they enjoy ripping people off. Multiple negative reviews that exist about UBreak follow this trend, so our fault I guess, but DO NOT take your devices here if you want honest work done. These guys will rip you off; fail to fix the issue, do nothing, pretend to be courteous in a response to their negative review, and overall fail to make up for their shortcomings. DO NOT take your devices here.

There are 100 phone repair shops, just go to another one. I got my phone fixed here full price,…read moresame week the screen quit working!!!! Told me to bring it in and get it fixed(warranty) NOT! Would not fix it, i guess it was a basic employee watching the store said he wouldnt even touch that model of iPhone 7+???? WOW OKAY!! Not paying another 90$ for a MADE IN CHINA screen! They must have to charge high prices and use low quality screens because of how high there rent is there! SMH go to a different phone store.

I cannot recommend this place. They don't stand behind their work. If you take them a working…read morephone with a cracked screen and you get the phone back, you may not be able to make a call because the phone speaker no longer works or worse, your phone may black out and the camera may be blurry but it won't be their fault at all.

My second iPhone has been shut off for about the last 9 months. I took it to a couple places and…read morethey told me to junk it. This is an iPhone 11 and I barely had it for 2 years. This place was my last resort so I came by and explained to them what the issue was and dropped my phone off. The next day they called me and told me they were able to turn my phone on and now it's been working just like normal. I personally want to thank them for their service and fixing what seemed to be a lost cause. You have to watch some of these places, they tell you your phone can't be repaired or they buy the phone from you and say they will scrap it for its parts but really they know what's wrong and will fix it and keep the phone to resell at another time. That wasn't the case with them here and I look forward to doing business with them in the future if any of my electronics have another malfunction. Extremely professional and courteous!! They try to work with you each and every step of the way so you feel secure.

Talk about good service and communication, Caden and Jamie where very helpful. I got to talk to the…read moreowner and I can tell he is in the business of helping people. Prices reflect the service they provide, let's be honest nothing is cheap now a days. But it is hard finding someone to take care of your personal devices, that's why I don't mind spending the money one a local business.

Helpful, down to earth, and easy going staff with high service standards…read more The service has been great. I had a bit of misfortune and dropped my phone right on the screen, completely destroying it. Upon recommendation, I looked up the store and asked a question through Yelp on a Sunday morning. Thinking of regular business hours for most places, I was expecting a response by Monday sometime after the store was opened. Shelly responded to my question within 15 minutes. There was back and forth communication and she responded extremely fast. She was not working that day, but found they had my screen in stock and when they opened, Andrew would be expecting me. The reason I didn't give a 5 star review was because of the time it took to get my phone back. Andrew got my phone done that afternoon, but there was a malfunction with the screen and it didn't work completely. Andrew offered for me to take the phone and bring it back when they got another screen delivered, as that was the only screen for my phone they had. I left it at the store and Andrew said he would keep in touch. Andrew did a great job at keeping me in the loop with the process. There were some problems with getting a new screen in. When it finally arrived, Shelly personally took care of my phone and let me know as soon as it was done. When I went to pick it up, it was a great experience. Shelly is very personable and makes it a light-hearted experience. She apologized for the time it took to get my phone repaired and understood the frustrations that it caused. I have a work and personal phone so it wasn't the biggest inconvenience to me, but since the offer to get the phone and use it until the new screen came in was on the table, it wouldn't have been terrible. Shelly and her team were wonderful throughout the process and if I ever have another incident with a phone, I would definitely bring it back to Cellairis.

The old adage goes, that for business to succeed, you focus on three things "Location Location…read moreLocation". But location doesn't mean squat if you never show up to open your doors. Walmart hates Cellairis because they never show up on time - or even at all. When your hours are posted on the internet, customers depend on you to be there. Not being reliable, means you're not supporting the customer and don't have the right concerns to operate a business.