To say this store is disorganized is a major understatement. They may seem under staffed, but the…read moreemployees who were working that day were off doing who knows what. My wife and I walk in to do a Passport photo. There appears to be only one male worker in the front, but he has a few customers looking to check out at the front. He uses the overhead speaker system to request assistance in Photo. He helps a few customers, while we wait in photo, and then he makes a second announcement when he can't step away from the register. No one responded to either request for assistance. He finally has time and proceeds to help us. Photo is taken, first kiosk he uses to edit the photo stops working and he has to move to new kiosk. He has trouble loading SD card onto second kiosk and then he can't find the photo. I found it for him. He edits the photo and then sends it to the printer. As he tries to print the label for the order, he is locked out and needs a password reset. So he calls for a female (likely Manager) to assist over the radio (CB radio). She doesn't come to the Photo center. We wait 2 minutes and he radios her again, still she doesn't respond. Another female employee in a plan shirt (no Walgreen logo shirt) and she offers to assist but then states she is locked out and needs a password reset. At this point a Passport photo has taken over 15+ minutes which includes waiting time. A male employee, who seems fairly tech savvy, enters the photo center and he is able to login and check us out. This store is one of the worse I have seen. I understand there are staff shortages, but when an employee asks for assistance 4 times, and no one responds, that is either their own refusal to assist, or they were busy doing something that they couldn't stop by policy (unlikely). I looked at the rear mirror that helps you see the backside of the store and I couldn't locate another employee anywhere so they must have been in off the main floor. To top this entire experience off, the passport photo take is borderline non-compliant, but we will only find out if the Passport agency notifies us it cannot be accepted. So we spent 15 minutes to get a passport photo and my wife's Passport application could be rejected simply because of a poor passport photo we paid $17 for.

Who do I contact with a complaint about Walgreens Pharmacy in Augusta?…read more I called them on Tuesday to have a prescription transferred and they said it would be available on Wednesday for pickup. My husband has stopped in every day and they keep telling him come back the next day. Bad enough they had me on hold for 25 minutes when I called, but they told me they had it in stock when I called on Tuesday. Liars. Now they are saying come back Monday. This was a total waste of time. I wouldn't use this pharmacy again if it was the last one left.

They keep deleting reviews that point out customer's racist experiences. My personal experience…read morehere was terrible. Was told by cashier that I should be ashamed to come around there because of my heritage.

Cashier was very rude and bigoted. Made an assumption about a customer in front of me and shamed…read morehim for his name and presumed nationality when customer showed id. Claimed Trump 'had big plans for you guys' and then just laughed. I will never go there again. Nouria needs to re-iterate customer service and have cashiers keep their personal KKK views to themselves. Warning to non-white patrons.

Nice clean store. One of the few open on Christmas Day. We were very thankful as we needed OTC Cold…read moreand Flu Medicine! And of course some holiday candies to help me "feel better" too. The staff was present, productive and helpful. I was nervous whether or not they would have any medicine given the news and they had plenty of supply/options for us to choose from. I'm very grateful for the staff and this location. Thank you!

Pharmacy lost my prescription and then when that was finally straightened out they didn't have my…read moremeds in stock. Meds not in stock is a frequent occurrence. What was the company thinking when they closed the other CVS in the town? There is just too much business for one pharmacy to handle.