¡Los más irrespetuosos! Se ve que odian su trabajo porque en lugar de ayudar a la gente se ve que…read morelo odian y se molestan porque la más sencilla pregunta. ADO ES EL PEOR. Por favor inviertan en capacitar a su gente porque el servicio es pésimo. Me hicieron comprar más boletos!

We ordered a private van to take us from Cancun airport to our Airbnb in Playa del Carmen for $60…read moreUSD + $10 USD tip. After staying in the area for a few days, we realized there's a bus that goes about every 30mins from Playa Del Carmen to the airport for only $12USD per person. We wanted to try this for our returned flight. We arrived here the day before to buy the bus tickets with assigned seats. Our Airbnb was about 7mins walk away. There was a line but it went fairly quick. It's warm there so be ready for the heat as there's no AC. It's not a new bus station. We came back about 45mins before our bus and waited in the waiting area. The bus arrived about 5mins before we are to leave. Have your printed ticket or your confirmation on the phone ready to show. The baggage handlers helped us put our luggage on the belly of the bus. We tipped them a few dollars. The bus was clean and fairly newer. Easy 1 hour ride to the airport. There were some overhead USB ports above your seat if you want to use your cable to charge your phone, etc. Definitely will use the bus more in the future when visiting Playa del Carmen. Saved us money and time.

The ladies that work here are very unfriendly and unprofessional do not book through this agency…read more You will be disappointed.

Booked this tour to go to Coba, a cenote, and lunch. The driver first picked us up about 10-15…read moreminutes late, which was fine, but annoying. We then headed to a different location to switch vans (for some reason). The first van ride was a terrible experience. The driver was absolutely awful at driving--and was paying no mind to the fact that it was heavily raining. He was flying over speed bumps and going around corners at dangerous speeds, especially since the conditions were so poor. Everyone in the van seemed very worried about his reckless driving throughout the ride. When we got to the next van, the roof was leaking all over our shoulders and clothing, which then collected in a puddle on the floor of the van. It also looked like it had been in some sort of front collision. The ride to Coba was awful, however the tour guide was fairly interactive which somewhat made up for the terrible van. The ruins were great, I only wish that we got to learn more about them from the tour guide. It felt like we mostly just biked around the whole time and occasionally hopped off to look at a ruin. We then went to the cenote, which was nice, and then lunch, which was fine. Afterward, we went to switch vans AGAIN (for some reason). This one, thankfully, was not leaking, though its windshield was nearly shattered. We made it back to the hotel fine, but are very disappointed with the tour overall.

Extremely racist bus company that refuses to service black people. Had issues with them both in…read moreCancun and Playa Del Carmen. The ticket taker at Cancun wouldn't let me buy a ticket with credit card but proceeded to offer the machine to everyone White and Hispanice after me. The ticket taker at PDC wouldn't service me in line. As soon as I got out of the line, she came back to her window. Also saw a bus driver being rude to another Black couple. They clearly do not want the service of Black individuals so if you are, then its best to find another bus service.

Great place to shuttle between the major cities in Mexico, highly recommended! The stations are…read morealways clean and equipped with food and bathrooms for your convenience.

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

TL;DR: Staff physically confiscated silverware and water glasses from my 6-months pregnant wife to…read moreprevent her from eating, publicly humiliating her after we waited over an hour for food. Management admitted to these severe operational failures in writing but refuses to issue a refund for the undelivered services. Expect broken room service, massive dining queues, and an environment that prioritizes timeshare sales over the basic health and safety of its guests. To those contemplating spending upwards of $5,500 for the illusion of a luxury retreat: take heed. Hotel Xcaret is not a high-end hospitality venue. It is an exercise in operational chaos, contempt for its guests, and unvarnished corporate greed. We traveled with our toddler and my six-months pregnant wife, anticipating the promised "All-Fun Inclusive" seamlessness. Instead, we found ourselves trapped in a system that prioritized deploying over 20 staff members to aggressively hawk tours and timeshares in the lobby while entirely failing to feed their existing guests. The daily dining queues routinely stretched well past an hour. Attempting to bypass this via room service revealed a completely broken system. The phone line was deliberately left off the hook to broadcast a continuous busy signal, and when we finally forced a connection after eight separate attempts, the food arrived three hours late or simply never materialized at all. The absolute nadir of our stay arrived on our final morning. Physically exhausted and unable to endure yet another taxing queue, my visibly pregnant wife took a seat at an empty table. Rather than exhibiting basic human decency, let alone the preferential treatment explicitly mandated by Mexican law, a hostess publicly berated her as a "line cheater." In a staggering display of hostility, the staff physically stripped the silverware and water glasses from her table to ensure she could not eat. I was left to scavenge for cutlery at a waiter's station myself just to secure a meal for my pregnant wife. One might expect urgent apologies for such degrading treatment. Instead, despite management (Ulises Miranda) formally admitting to their severe operational failures in writing on March 11, the resort's corporate office refuses to refund the $2,765.20 owed for the services they failed to deliver. They operate under the assumption that foreign tourists will simply give up once they cross the border, but they are mistaken. This is now an active federal dispute for discriminatory denial of service (PROFECO Expediente #06683971, Art. 7 & 58 LFPC) and a formal regulatory financial claim. Do not subsidize this behavior. If Hotel Xcaret will treat a pregnant mother with such blatant hostility and happily pocket the money, imagine how they will treat you.

Beautiful Property, But Room for Improvement…read more My family and I stayed at Occidental at Xcaret Destination for seven days in Building 12, Room 12123. Overall, this resort has a beautiful natural setting and plenty to offer, but several issues kept it from being a 4- or 5-star experience for us. Arrival & Room: The bell staff greeted us and took our luggage right away, which was appreciated. Check-in, however, was confusing because there was little signage directing guests to the appropriate lines. The lobby had flavored water and champagne, although we were told we had to ask the front desk to open the champagne. Since we arrived before the 3 PM check-in time, Guest Services directed us to an area where we could change into swimwear and enjoy the resort while waiting. Our room was clean and spacious, but the beds were advertised as queen-size and were actually full-size, which was uncomfortable for two adults. The room also had a moldy/musty smell. Building 12 is conveniently located near the lobby, making it easy to access many amenities. Food & Restaurants: As a foodie, this was probably my biggest disappointment. The specialty restaurants require reservations through Guest Services, and we could only book one day at a time. We tried the Hacienda, taco, and Italian restaurants, but the food was average at best and not significantly better than the buffet. I would not consider these fine dining experiences. We were so underwhelmed that we skipped the Asian restaurant. The main buffet had a good variety for breakfast, lunch, and dinner, but I was disappointed by the limited selection of authentic Mexican cuisine. When visiting Mexico, experiencing the local food is a major part of the trip, so I expected more. The dining staff, however, were consistently friendly and accommodating. The beverage selection was also disappointing. Many of the juices tasted artificial and left an unpleasant aftertaste. I mostly stuck with Pepsi, pineapple juice, and water. Wildlife & Cleanliness: I loved how the resort is built into its natural surroundings. We saw coatis, monkeys, iguanas, and other wildlife throughout the property. However, this also created some cleanliness issues. There was a noticeable smell of animal feces around one pool near the snack bar. A large iguana even defecated in the pool while we were swimming, and we didn't return to that pool afterward. At another pool, iguanas left feces on the deck, and during an entire day there, I didn't see it being cleaned up. I understand wildlife is part of the resort's charm, but management needs to do a better job cleaning up animal waste, especially around pools and food areas. The beach area was beautiful and had a buffet/bar overlooking the water. Don't leave your food unattended, though, the wild birds will quickly help themselves! Property & Entertainment: The property itself is beautiful, with Mayan ruins, great photo opportunities, and wonderful sunrise and sunset views. The beach was another highlight. The evening entertainment was one of my favorite parts. The theater had a different themed show each night. A special shout-out to Marlo, the lobby musician, who made the evenings fun with live singing, song requests, and karaoke. The adults-only nightclub/discotheque, open from approximately 10:30 PM into the early morning, was also a great feature. It was nice being able to enjoy nightlife without leaving the resort. Overall: I give Occidental at Xcaret Destination 3 out of 5 stars. The beautiful natural surroundings, wildlife, Mayan ruins, beach, entertainment, nightlife, friendly staff, and buffet variety were all positives. However, the resort lost points for the incorrect bed-size advertising, moldy/musty room smell, lack of cleanup after wildlife, disappointing food quality and authenticity, inconvenient restaurant reservations, and underwhelming beverages. Beautiful property with a lot of potential, but there are definitely areas where management could improve the overall guest experience.

3.5 Stars Occidental…read moreat Xcaret: Honest Review The Good The setting is what sets this resort apart. It's beautifully maintained and full of wildlife. We regularly spotted monkeys and coatis, and the walking trails even wind past Mayan ruins. It gave the whole trip a unique, immersive feel you don't get at a typical beach resort. The pools were clean, warm, and never crowded, and we had no trouble finding chairs. The beach and lagoon area was equally enjoyable, with calm water and plenty of fish to see. Breakfast at the beach buffet was a standout, especially the omelet station, along with fresh coffee, juice, fruit, and yogurt. We were also pleasantly surprised by Paco's Tacos and La Piazza, both sit down spots that exceeded expectations. D'Oriental and La Hacienda were solid as well, with good service and enjoyable meals. Staff were friendly and attentive across the resort. Roman at the pool snack bar deserves a special shoutout for how engaging and attentive he was with our family. The Barcelo airport transportation was also excellent both ways: punctual, clean, and professionally handled. Room for Improvement Concierge Level upgrades weren't quite worth the added cost for us. The perks were modest, and our specific room request wasn't fulfilled, so it didn't feel like a meaningful step up. The Turnaround By day two, things clicked. Once we settled into the rhythm of the resort, the grounds, the pools, better meals, the beach, we started to really appreciate what makes this place special. Bottom Line This is a resort that rewards a little patience. The setting, wildlife, pools, and overall atmosphere are genuinely excellent, and the food, while inconsistent, has some real highlights once you find them. We'd recommend it to families who value nature and space over gourmet dining, and we'd happily return, likely opting for Royal Level next time, and skipping Concierge Level.

Great place to rent a vehicle. We use these guys every time we visit Mexico. Customer service and…read morefriendly family business

I was really skeptical at first because of all the negative reviews from all the different rental…read morecompany in Playa Del Carmen. This company had positive reviews, but there weren't a lot. So I decided to give ISIS a try and let me tell you, OMG THIS COMPANY IS AWESOME. I went to their website and I couldn't see a listing of cars for Playa Del Carmen, so I sent them a message. EDGAR, messaged me back and gave me a listing of cars and the cost and what it included. I needed a car for 4 days. I sent several messages he responded back, no issues. I decided to book with this company due to Edgar's excellent communication. No hassle, no hidden fees, no issues what so ever. Edgar dropped off the car, had me sign the contract and stated that the deposit would be refunded. His cow-worker came back to pick up the car (didn't ask to see paperwork), and a few days later, my deposit was refunded. VERY EASY TO COMMUNICATE, HASSEL FREE and No issues what so ever. THANK YOU EDGAR ;-)

This place is the best you're going to get on a budget. It surpassed my expectations. The room was…read morelarge, clean, had a fully equipped kitchen, the breakfast is delicious and the staff is exceptional. The customer service here was better than at the all-inclusive resort I went to after my stay here. I also loves the lush, Green Patio. I felt like I was staying in a tropical paradise.

I loved staying here up until I left & forgot something in my room. I gave them a call, told them…read morewhat I had left, they retrieved the item said they would call me, let me know how much it would be to ship the item, I would pay the amount & they would send it to me. They also gave me an email so that I could let them know what my address was. I sent them an email & have yet to know what the amount is to ship the item. Only thing I would suggest is not leave anything in the room because they're thieves. They make it seem like they will send you what you left in their room, but they won't. Mind you my trip was back in end of OCT- beginning of NOV.

This hotel and resort were an absolute blast! Definitely worth it if you're a black or gold…read morewristband member. The food was my favorite part everything was delicious and perfectly prepared! What truly made the experience special was the staff; they are incredibly kind, attentive, and go out of their way to make sure you're comfortable, often without you lifting a finger. Having the beach just steps from the pools is fantastic perfect for a day by the water or just relaxing by the poolside. I'm already counting down the days to returning next year no doubt about it!

I honestly don't even know where to begin. There are quite a few lovely things about this place,…read morebut they quickly get swallowed up by some not so nice things. The resort is massive. The main lobby is right off the road which is light years from the main eating areas and even further from the beach. I heard checking in is a slow nightmare. We went last week, beginning of the off season, with only 2 people in front of us, 1 which cut the line. It took a good 20 min to check in. As soon as you arrive, you are greeted by a welcome person. They do not work there. They are time share people. Super friendly and accommodating but with the sole goal to get you to sign and commit to sit for 90 minutes the next morning. They will not take no for an answer and will haunt you every waking moment of your trip if you don't get aggressively assertive and to them to F off. If you do relent and sit for their torture, opt for the $120 cash in hand, not some crappy massage. The "family rooms" where we foolishly booked are 2nd furthest from the food and beach. While the rooms are old but nice, we were put on the 3rd floor w a broken elevator. Only 2 in each building. The other one right on cue broke on day 2. The best part, I walked in the elevator with my son while 3 maintainence guys watched and didn't say I word. The doors closed and we didn't move. I banged. They didn't say a word. My son began to get scared. I grabbed the seam of the doors and ripped it open and luckily got out. I recounted this part of the story to the front staff each time and they just smiled and nodded. I went to the front desk 3x to complain asking for a room change as I had a heavy stroller to bring up and down multiple times a day. They all yessed me to death and no one took action. "Oh the manager is not here." One didn't even ask my name or room #. The best part is concierge called to see how the trip was. When I told him my issue, he said call the front desk. Good for nothing I told him! My 5th attempt was a different call from concierge and she had no prior knowlegdge of my previous 4 attempts for help which is even more insane, but luckily I got FERNANDA. Finally someone who listened and helped fix a problem. Not a mindless uncaring robot zombie. She had me upgraded to a villa the next morning. Albeit still the furthest villa from the action, at least she cared and helped which is light years beyond the rest of the front desk staff. BUENO PARA NADA. Good for nothing. The villa was delightful. Spacious, cold clean water in the room (the family room only provided tepid water under the guise of "conservation"), hot showers all the time (again, unlike the family rooms). Way better all around. Onto the good. The food was very good all around. The buffet had countless options that rotated for all meals every day. The lunch buffet was the same but always delicious for a pool side break. They have half a dozen restaurants you need to book but as we went beginning of Sept, they are walk in--first come, first serve. All were delightful from Mexican and French to Indian and Italian. Service from waitstaff and bartenders was exceptional all around. They also have a coffee shop and pseudo chipotle in the main area that are open most of the day and night--both air-conditioned oasis to go hide out in as there is no cool air anywhere else to be found. The beach sand and chair set up was also delightful. They even have free kayaks. The seaweed problem which is rampant thru out the area was present so the ocean was lackluster but that is not the fault of the hotel. They cleaned it daily as best they could. Another downside was the limited places to eat and drink. It's all inclusive but you can't take food to go and the open spots to get food and grub are limited. The Kids Club was never open as well as some other pool side spots (like a small gaming area that we passed every day but couldn't utilize). The heat was brutal and yet in the "Guest Services" area which is the outpost lobby by the buffet where the time share vultures nest, there is no AC or fans. Spend $500 and cool off the literal heart of the hotel! The main pool bar is also sub par. It's a great pool and awesome kids area with slides and water features. Put a fresh can of paint, throw up a flat screen, and put some neon lights! The main stage is a sauna petri dish too. Put some high power fans up for your customers! It's not brain surgery. Overall, the food was good, the kids had fun. I walked prob 5 miles in 5 days. The waiters and bartenders were excellent. The front desk was useless. The time share vampires were relentless, the pools were awesome but the ocean was dirty. Don't come if you are looking for 5-star 4 seaons. Come if you can get a deal and know you are paying for that deal. Sandos Playcar--more like Sandos Mexican Roulette! You never know what you're gonna get! I would give 2/12 stars but I'm rounding down bc front staff still sucked & I only got helped by luck.

Loved this hotel. Great room with balcony, hammock and partial ocean view. Choice of a/c and fan…read more Really helpful staff on reception and in restaurant/ beach club. Parking. Quiet even though close to Quinta Avenida. Only wish we had booked to stay longer.

Charming hotel right on the beach. Marvelous staff - Hector and Alma were super gracious…read more Room was very clean with rustic decor. Bathroom was small and can get a bit hot, so not ideal for getting ready. Breakfast was included, but we also had dinner our first night. The presentation of the food was very beautiful, however most dishes were slightly bland, perhaps due to the clientele. Drinks were good - excellent waitstaff. The beach is very short right near the foot of the hotel and the water was muggy because of the sea plant growth, so it's not the best place if your looking to enjoy the water. However, that does not take away from the beauty of the location. Note that there are two nightclubs a block over that pound music throughout the late hours of the night, so beware if you are a light sleeper. *Call the hotel direct to get the best rates. Definitely a great alternative to all inclusive resorts. This hotel is connected with the Lido Beach Club.

One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!