¡Los más irrespetuosos! Se ve que odian su trabajo porque en lugar de ayudar a la gente se ve que…read morelo odian y se molestan porque la más sencilla pregunta. ADO ES EL PEOR. Por favor inviertan en capacitar a su gente porque el servicio es pésimo. Me hicieron comprar más boletos!

We ordered a private van to take us from Cancun airport to our Airbnb in Playa del Carmen for $60…read moreUSD + $10 USD tip. After staying in the area for a few days, we realized there's a bus that goes about every 30mins from Playa Del Carmen to the airport for only $12USD per person. We wanted to try this for our returned flight. We arrived here the day before to buy the bus tickets with assigned seats. Our Airbnb was about 7mins walk away. There was a line but it went fairly quick. It's warm there so be ready for the heat as there's no AC. It's not a new bus station. We came back about 45mins before our bus and waited in the waiting area. The bus arrived about 5mins before we are to leave. Have your printed ticket or your confirmation on the phone ready to show. The baggage handlers helped us put our luggage on the belly of the bus. We tipped them a few dollars. The bus was clean and fairly newer. Easy 1 hour ride to the airport. There were some overhead USB ports above your seat if you want to use your cable to charge your phone, etc. Definitely will use the bus more in the future when visiting Playa del Carmen. Saved us money and time.

The ladies that work here are very unfriendly and unprofessional do not book through this agency…read more You will be disappointed.

Booked this tour to go to Coba, a cenote, and lunch. The driver first picked us up about 10-15…read moreminutes late, which was fine, but annoying. We then headed to a different location to switch vans (for some reason). The first van ride was a terrible experience. The driver was absolutely awful at driving--and was paying no mind to the fact that it was heavily raining. He was flying over speed bumps and going around corners at dangerous speeds, especially since the conditions were so poor. Everyone in the van seemed very worried about his reckless driving throughout the ride. When we got to the next van, the roof was leaking all over our shoulders and clothing, which then collected in a puddle on the floor of the van. It also looked like it had been in some sort of front collision. The ride to Coba was awful, however the tour guide was fairly interactive which somewhat made up for the terrible van. The ruins were great, I only wish that we got to learn more about them from the tour guide. It felt like we mostly just biked around the whole time and occasionally hopped off to look at a ruin. We then went to the cenote, which was nice, and then lunch, which was fine. Afterward, we went to switch vans AGAIN (for some reason). This one, thankfully, was not leaking, though its windshield was nearly shattered. We made it back to the hotel fine, but are very disappointed with the tour overall.

Extremely racist bus company that refuses to service black people. Had issues with them both in…read moreCancun and Playa Del Carmen. The ticket taker at Cancun wouldn't let me buy a ticket with credit card but proceeded to offer the machine to everyone White and Hispanice after me. The ticket taker at PDC wouldn't service me in line. As soon as I got out of the line, she came back to her window. Also saw a bus driver being rude to another Black couple. They clearly do not want the service of Black individuals so if you are, then its best to find another bus service.

Great place to shuttle between the major cities in Mexico, highly recommended! The stations are…read morealways clean and equipped with food and bathrooms for your convenience.

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

Hotel Xcaret is a sprawling complex which consists of several resorts and parks which are located…read moreon property. I was pleasantly surprised how clean the resort is and how courteous the service was. Most employees speak English. I speak Spanish fairly well so I had no issues communicating. There are extensive food options including all day buffets, restaurants, group dining and room service. The buffets lean toward traditional Mexican / Yucatán fare, however, it's not overly spicy. The bakery items are fantastic and not overly sweet. The only Michelin restaurant in Mexico is here at Xcaret. So check that out if you happen to visit here. There are several parks which include water adventures, ATV rentals, zoo & aquariums, history, zip lining etc. I was able to go to the Xplor park for an afternoon when I had some downtime. It was interesting and I had a good time. The cemetery was fascinating. I posted some pictures below. There is no shortage of pools here and every hotel section has its own. The main one that over looks the beach area fills up quick in the am. There are two gyms I believe and a spa which books up quickly so plan in advance. The beach is small and it's a bit of a walk to get to. Chairs and loungers get snapped up quickly early in the day. Security here is "air tight." What I mean the grounds are patrolled by armed guards and there are several checkpoints on the roads going in and out. You have to present your wrist band when entering and leaving with the exception of being on the bus. I was there for a corporate trip and we utilized a rental car to transport our executive staff to and from the airport. Even with the stringent security, the process was fairly easy for us. Checkout is a little odd. You go to the lobby with the letter (bill) that they slide under the door the night before you leave. If you owe nothing, you hand over the letter and wrist band and you're on your way. Large groups that arranged transit via bus was a whole different matter. They had those people wait on long lines to hand over the letter and wrist band and then wait for the bus. It looked a bit convoluted and confusing. Overall I personally had a good experience. The food and service were top notch in my opinion. The time I was able to enjoy the pool and park were nice as well. This was a work related trip and I'll definitely keep it in mind for a future vacation.

Beautiful Property, But Room for Improvement…read more My family and I stayed at Occidental at Xcaret Destination for seven days in Building 12, Room 12123. Overall, this resort has a beautiful natural setting and plenty to offer, but several issues kept it from being a 4- or 5-star experience for us. Arrival & Room: The bell staff greeted us and took our luggage right away, which was appreciated. Check-in, however, was confusing because there was little signage directing guests to the appropriate lines. The lobby had flavored water and champagne, although we were told we had to ask the front desk to open the champagne. Since we arrived before the 3 PM check-in time, Guest Services directed us to an area where we could change into swimwear and enjoy the resort while waiting. Our room was clean and spacious, but the beds were advertised as queen-size and were actually full-size, which was uncomfortable for two adults. The room also had a moldy/musty smell. Building 12 is conveniently located near the lobby, making it easy to access many amenities. Food & Restaurants: As a foodie, this was probably my biggest disappointment. The specialty restaurants require reservations through Guest Services, and we could only book one day at a time. We tried the Hacienda, taco, and Italian restaurants, but the food was average at best and not significantly better than the buffet. I would not consider these fine dining experiences. We were so underwhelmed that we skipped the Asian restaurant. The main buffet had a good variety for breakfast, lunch, and dinner, but I was disappointed by the limited selection of authentic Mexican cuisine. When visiting Mexico, experiencing the local food is a major part of the trip, so I expected more. The dining staff, however, were consistently friendly and accommodating. The beverage selection was also disappointing. Many of the juices tasted artificial and left an unpleasant aftertaste. I mostly stuck with Pepsi, pineapple juice, and water. Wildlife & Cleanliness: I loved how the resort is built into its natural surroundings. We saw coatis, monkeys, iguanas, and other wildlife throughout the property. However, this also created some cleanliness issues. There was a noticeable smell of animal feces around one pool near the snack bar. A large iguana even defecated in the pool while we were swimming, and we didn't return to that pool afterward. At another pool, iguanas left feces on the deck, and during an entire day there, I didn't see it being cleaned up. I understand wildlife is part of the resort's charm, but management needs to do a better job cleaning up animal waste, especially around pools and food areas. The beach area was beautiful and had a buffet/bar overlooking the water. Don't leave your food unattended, though, the wild birds will quickly help themselves! Property & Entertainment: The property itself is beautiful, with Mayan ruins, great photo opportunities, and wonderful sunrise and sunset views. The beach was another highlight. The evening entertainment was one of my favorite parts. The theater had a different themed show each night. A special shout-out to Marlo, the lobby musician, who made the evenings fun with live singing, song requests, and karaoke. The adults-only nightclub/discotheque, open from approximately 10:30 PM into the early morning, was also a great feature. It was nice being able to enjoy nightlife without leaving the resort. Overall: I give Occidental at Xcaret Destination 3 out of 5 stars. The beautiful natural surroundings, wildlife, Mayan ruins, beach, entertainment, nightlife, friendly staff, and buffet variety were all positives. However, the resort lost points for the incorrect bed-size advertising, moldy/musty room smell, lack of cleanup after wildlife, disappointing food quality and authenticity, inconvenient restaurant reservations, and underwhelming beverages. Beautiful property with a lot of potential, but there are definitely areas where management could improve the overall guest experience.

3.5 Stars Occidental…read moreat Xcaret: Honest Review The Good The setting is what sets this resort apart. It's beautifully maintained and full of wildlife. We regularly spotted monkeys and coatis, and the walking trails even wind past Mayan ruins. It gave the whole trip a unique, immersive feel you don't get at a typical beach resort. The pools were clean, warm, and never crowded, and we had no trouble finding chairs. The beach and lagoon area was equally enjoyable, with calm water and plenty of fish to see. Breakfast at the beach buffet was a standout, especially the omelet station, along with fresh coffee, juice, fruit, and yogurt. We were also pleasantly surprised by Paco's Tacos and La Piazza, both sit down spots that exceeded expectations. D'Oriental and La Hacienda were solid as well, with good service and enjoyable meals. Staff were friendly and attentive across the resort. Roman at the pool snack bar deserves a special shoutout for how engaging and attentive he was with our family. The Barcelo airport transportation was also excellent both ways: punctual, clean, and professionally handled. Room for Improvement Concierge Level upgrades weren't quite worth the added cost for us. The perks were modest, and our specific room request wasn't fulfilled, so it didn't feel like a meaningful step up. The Turnaround By day two, things clicked. Once we settled into the rhythm of the resort, the grounds, the pools, better meals, the beach, we started to really appreciate what makes this place special. Bottom Line This is a resort that rewards a little patience. The setting, wildlife, pools, and overall atmosphere are genuinely excellent, and the food, while inconsistent, has some real highlights once you find them. We'd recommend it to families who value nature and space over gourmet dining, and we'd happily return, likely opting for Royal Level next time, and skipping Concierge Level.

Great place to rent a vehicle. We use these guys every time we visit Mexico. Customer service and…read morefriendly family business

I was really skeptical at first because of all the negative reviews from all the different rental…read morecompany in Playa Del Carmen. This company had positive reviews, but there weren't a lot. So I decided to give ISIS a try and let me tell you, OMG THIS COMPANY IS AWESOME. I went to their website and I couldn't see a listing of cars for Playa Del Carmen, so I sent them a message. EDGAR, messaged me back and gave me a listing of cars and the cost and what it included. I needed a car for 4 days. I sent several messages he responded back, no issues. I decided to book with this company due to Edgar's excellent communication. No hassle, no hidden fees, no issues what so ever. Edgar dropped off the car, had me sign the contract and stated that the deposit would be refunded. His cow-worker came back to pick up the car (didn't ask to see paperwork), and a few days later, my deposit was refunded. VERY EASY TO COMMUNICATE, HASSEL FREE and No issues what so ever. THANK YOU EDGAR ;-)

This place is the best you're going to get on a budget. It surpassed my expectations. The room was…read morelarge, clean, had a fully equipped kitchen, the breakfast is delicious and the staff is exceptional. The customer service here was better than at the all-inclusive resort I went to after my stay here. I also loves the lush, Green Patio. I felt like I was staying in a tropical paradise.

I loved staying here up until I left & forgot something in my room. I gave them a call, told them…read morewhat I had left, they retrieved the item said they would call me, let me know how much it would be to ship the item, I would pay the amount & they would send it to me. They also gave me an email so that I could let them know what my address was. I sent them an email & have yet to know what the amount is to ship the item. Only thing I would suggest is not leave anything in the room because they're thieves. They make it seem like they will send you what you left in their room, but they won't. Mind you my trip was back in end of OCT- beginning of NOV.

I am beyond disappointed with my stay at this resort. The *only* reason this place is getting one…read morestar is because the food was actually good. Beyond that, the entire experience was a monumental letdown. From the second you walk through the door, you are ****aggressively**** hounded by sales staff trying to force an upgrade on you. They expect you to sit through a grueling 90-minute high-pressure timeshare pitch. One of my friends agreed to go just so our group could get the "gold bands"--which brings me to another major issue: they completely hide the fact that the resort is restricted. Where you can and cannot go depends entirely on the color of your wristband. I don't have the patience for that kind of predatory, "hard-sale" environment. When I go on vacation, I want to relax, not be constantly cornered by salespeople. The transportation and layout were equally frustrating. The shuttle was never on time, which is a massive problem because if your room is near the top of the property, you have to take the shuttle all the way down to the beach just to get any food. To make matters worse, there is zero food service at the pools, so again you're forced to go to the bottom of the resort. Restaurants were hard to book and they opened on or two a night. Some poolside restaurants were temporarily closed. Seriously, it was a hassle to stay here Most alarming, however, were the severe safety hazards: * **Dangerous Shuttles:** At one point, I literally had to yell at our shuttle driver--while the vehicle was in motion--to put his phone away and watch the road. He was so distracted by his music and phone that he almost struck pedestrians on the side of the road. * **Broken Elevators & Dark Stairwells:** Hardly any of the elevators worked. As an older guest with knee problems, being forced to climb a flight of pitch-black stairs was a nightmare (they were lit up at night). I almost fell multiple times because I literally couldn't see where I was stepping. Out of the 5 elevators I used, 4 were out of service. There was one in service but the button for our floor was missing. That also broke on day 3 of our stay. This place is desperately in need of a major upgrade. The rooms are old, the amenities are poorly maintained, and management clearly prioritizes timeshare revenue over guest safety and comfort. I will absolutely not be returning To ANY SANDOS property due to the constant hounding by the staff. They took a great vacation into an annoying one.

Unfortunately, my experience at this resort did not meet my expectations…read more One of the biggest issues was the inconsistent internet service in my room. The connection was unreliable and frequently dropped, which made it difficult to stay connected during my stay. I was also disappointed to learn that there was no elevator access, despite being assigned a room on the fourth floor. This made getting to and from my room inconvenient. The spa experience was underwhelming. The jacuzzi was not as warm as expected, and the "cold plunge" was nowhere near the temperature typically associated with a true cold plunge experience. The spa amenities did not align with the expectations created by the resort's advertising. In the room, there were no separate shampoo and conditioner dispensers. Instead, there was a combined shampoo-conditioner product, which I found to be inadequate and not particularly user-friendly. Additionally, the resort advertised room service, but room service was not actually available during my stay. This was disappointing and misleading. Perhaps most concerning was the excursion experience. Vendors operating on the beach sold us what was presented as a premium catamaran excursion for $1,260. Unfortunately, the actual experience was completely different from what was advertised. The boat was significantly older and in poor condition compared to the photos shown during the sales presentation, and the buffet provided during the excursion was of very poor quality. The excursion felt misrepresented and left us feeling misled. Overall, this stay did not provide the quality, amenities, or experience we expected. Based on my experience, I would not choose to return to this resort.

Loved this hotel. Great room with balcony, hammock and partial ocean view. Choice of a/c and fan…read more Really helpful staff on reception and in restaurant/ beach club. Parking. Quiet even though close to Quinta Avenida. Only wish we had booked to stay longer.

Charming hotel right on the beach. Marvelous staff - Hector and Alma were super gracious…read more Room was very clean with rustic decor. Bathroom was small and can get a bit hot, so not ideal for getting ready. Breakfast was included, but we also had dinner our first night. The presentation of the food was very beautiful, however most dishes were slightly bland, perhaps due to the clientele. Drinks were good - excellent waitstaff. The beach is very short right near the foot of the hotel and the water was muggy because of the sea plant growth, so it's not the best place if your looking to enjoy the water. However, that does not take away from the beauty of the location. Note that there are two nightclubs a block over that pound music throughout the late hours of the night, so beware if you are a light sleeper. *Call the hotel direct to get the best rates. Definitely a great alternative to all inclusive resorts. This hotel is connected with the Lido Beach Club.

One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!