Great place to rent a vehicle. We use these guys every time we visit Mexico. Customer service and friendly family business

I was really skeptical at first because of all the negative reviews from all the different rental company in Playa Del Carmen. This company had positive reviews, but there weren't a lot. So I decided to give ISIS a try and let me tell you, OMG THIS COMPANY IS AWESOME. I went to their website and I couldn't see a listing of cars for Playa Del Carmen, so I sent them a message. EDGAR, messaged me back and gave me a listing of cars and the cost and what it included. I needed a car for 4 days. I sent several messages he responded back, no issues. I decided to book with this company due to Edgar's excellent communication. No hassle, no hidden fees, no issues what so ever. Edgar dropped off the car, had me sign the contract and stated that the deposit would be refunded. His cow-worker came back to pick up the car (didn't ask to see paperwork), and a few days later, my deposit was refunded. VERY EASY TO COMMUNICATE, HASSEL FREE and No issues what so ever. THANK YOU EDGAR ;-) read more

The best car rental experience i ever had, bar none. Edgar was wonderful. They brought the car to us at our hotel. They picked it up from us when we were done several days later. No hidden fees. No "monkey business" with insurances. This was January 2024 in Playa del Carmen. Now we are trying to find a car rental that is just as good in Tulum....but i don't know if this is possible. read more

Renting a car while in staying in Mexico is a real game changer. Now you don't have to depend on tour buses and their beach busting schedules to see ruins , eco parks, cenotes etc. I walked in to the Isis office in Cozumel without a reservation and left 15 minutes later with a bright orange, topless VW bug and had an absolute blast with it. 2 days later when I returned the mainland I picked up a Gol from the office in PDC to use for the remainder of my trip. Great car at a great price. All the name brand rental agencies lure you in with great prices but then hit you with all the insurance fees. ISIS gives you the price up front. No tricks... no hassle. read more

Isis Playa Del Carmen - Isn't she a beauty? - Car Rental Near Me - Playa del Carmen, ROO

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Really rough experience with this company. Whatever you do, don't forget or lose your original paperwork they give you when you return the car. They never told us but you need those papers otherwise they'll hold your safety deposit. The dude working there got really upset with us when we told him we didn't have it when you'd think it was in their system? Anyways, car worked fine so that warrants 2 stars I guess. read more

Very good and fair. Free car drop off and pickup. Very friendly. Car did not have 'rental' sticker which is really good read more

If you're staying in Playa del Carmen and need a car, this is the place to go. I stayed in PDC for a week and didn't want to hassle with public transportation so I rented a car for 3 days from Edgar at Isis rent a car. Best decision I made!! Edgar was really nice and helpful and he even gave me recommendations of some good places to visit The price they quote comes included with taxes and insurance and they don't change the price on you once you return the car. (Your gas is not included) Pros: You get to come and go as you please and not worry about what time or location the bus will pick you up. Cons: Worry about not getting in to an accident with the way everyone drives. lol JK, just follow the signs and you'll be fine. Make sure not to park in the restricted areas or you will get a ticket. We also visited Cozumel and rented a car from the same company called "Rentadora ISIS" and had no problems. read more

This is hands down the best rental experience ever in 22 years of renting vehicles in Mexico. We did a long term rental with Isis out of Playa Del Carmen. Edgar answered numerous questions, went above and beyond with customer service, car was clean and good shape. Had a change in flight plans and Edgar managed to extend the rental, even during high season without issue. Do not hesitate to rent here, it's worry free! read more

My husband and I were leery of rental car places, especially given reviews of other places. We decided to go with Isis since it had the best reviews, and I'm glad we did! We were staying in riviera maya and Isis drove 30 minutes to bring us our rental car right to our resort! They also offered to pick it up, but we didn't need them to. There were no extra fees or charges at the end of our week long rental- an unfortunately common occurrence in many car rental places. To top it off, after we dropped the car back to Isis, the manager was kind enough to offer us a ride to the Playa ferry- definitely a top notch place. We would gladly rent again from Isis the next time we visit! read more

After reading decent reviews about this company I made a reservation 2 MONTHS before my trip to make sure I had a car for the day I would be there. The week before my trip I check in with ISIS only to be told there are no cars available. I asked if they knew any good rental companies close by that they could recommend. They gave me a number of someone that they partner with but that company also told me they couldn't help, but they slipped up and told me that they do the same as ISIS and have a 3 day minimum for rentals and that the only possible way they could provide a car is if they have a last minute cancellation or somebody happens to return their car early on the day that I need it. So basically if you aren't reserving a car for at least 3 days your "reservation" is completely worthless and they are just holding you on the hook in hopes somebody else cancels last minute. I ended up using Priceline to find a deal with Avis close by and they gave me a brand new Toyota for 1 day no problems. read more

This is seriously the best car rental experience I have ever had. Edgar and his business are so efficient with the best customer service you will experience. They went above and beyond with working with my husband and I with a pickup at a resort in Akumal and then drop off near the Cancun airport! We even got stuck in a horrible accident and had NO way to contact Edgar to tell him how late we were running. He had been waiting for us for almost an hour (we felt HORRIBLE) but Edgar was so nice and understanding. Car rental service doesn't get better. He made everything so easy and fast. read more

Wonderful place to rent a car - only $50 a day for VW Golf with AC and this includes liability insurance and taxes. Process is easy and quick and if there is a delay one of the best bakeries - Zermatt's - is next door (do try it!). The car has an excellent alarm system which goes off if you open the trunk first without unlocking the doors. I rented a manual so not sure if an automatic car would cost more. When you drop the car after a week rental they drop you off at the airport to catch your flight. If you are renting for only a day they gave a car without AC for $35 including taxes and liability insurance. read more

Renting a car in Mexico can be a very trying, unpleasant and expensive experience. Often the big name rental companies are run by scam car artists who will rip you off at every opportunity, with excessive charges for insurance or accusations of damage that pre existed etc. Edgar is, I believe, the owner operator of ISIS Rent A Car in PdC. He's different. He is an honest gentleman and very service oriented. His posted rates are exactly what you will pay. Not a peso more. Zero hidden charges, no surprises. His office is a bit tricky to find but you don't even have to go to the office. He will deliver a car to your hotel, condo etc. and not just on PDC. They will also deliver to Akumal or Tulum. Also....I didn't learn until too late that if you rent for a minimum one week they will meet you at Cancun airport with a vehicle and pick up the car from the airport when you leave. Most of Edgar's vehicles are a couple of years old which may be why they are cheaper to rent. We got a 2016 Jetta in great shape. It was a great experience renting from Edgar....highly recommended. read more

This review was a long time coming (about a year and a half), but I finally got to it. This place is as trustworthy as they come. Traveled 6 deep which included 3 small children and Isis rent a car came through. Edgar is great at communicating and answers you quickly. Pick up at airport was good. They helped us with car seats and luggage. Great guys! The drop off was crazy (because of our schedule and the gang of kids) but they dropped us off right where we needed to be and were amazing help and went above and beyond. Businesses like this are what Mexico and its people are all about. Fantastic! read more

This is by and far the Best car rental in the area . Don't look for a trip advisor review because they only show the major airport rip offs .We have used probably every major airport location car rental and will never go back and will always use ISIS You go to the website to reserve a car to your liking {isis_carrental_playa@hotmail.com} Plug in you arrival and departure dates and You`ll get a email back confirming your choice After clearing customs and collecting your bags You exit the airport and go left right past the doors to the Friends and family area and call the ISIS phone number They will instruct you the make, model ,and picture of the shuttle Driver will take you to their off site area where your car will be waiting couple of signatures and your off to your destination No hawking time shares. no push to swim with dolphins.,no "FREE" dining options etc. Day of your return you drive back to Cancun and meet at the designated drop off site in our case Starbucks. Rep will check for any outstanding damages and drop you off at your gate I have been lied to threatened, over charged, and almost held captive while the big car rentals try to take advantage because they know you have a flight to catch read more

This place initially didn't have the car I reserved but gave me a better one for the same price. Unfortunately my bag with everything was stolen in Cozumel to include the keys to the car I rented from Isis. I called Isis up and informed them of the situation. They were extremely helpful and arranged to get a new key, picked up the vehicle up from the pay lot and payed the parking fee for me. Obviously I was charged for the items but they saved me the time and stress. They understood that I had other issues to deal with since all my cash, credit card and id had been stolen. They were definitely understanding and extremely helpful read more

I like to frequent local establishments whenever possible, but this one is just too disorganized and unprofessional. Their lack of an effective online booking system led to a misunderstanding about our reservation. The afternoon we arrived, we were told our reservation had not officially been confirmed, but that we should return in the morning to pick up a car. The next morning, we were told that someone else wanted the car for three instead of two days, so no car for us! What a debacle. Just know that you cannot trust this establishment's promises, and you might be without a car entirely. I'm sure their cars are awesome (according to the other ratings), but you might not get one if someone else arrives and offers to pay them more money. read more

Very easy process, no hidden fees. We arrived 30 mins earlier than our pick up time and they were able to accommodate us. The car worked perfectly fine and was very clean inside. I recommend renting with them!! Thank you guys. read more

These guys are amazing! If you're in Mexico don't waste your time with the chains! They treat you like family here and will never use anyone else on my trips to playa! read more

For years and years, I've always been told, "Don't rent a car in Mexico." But to really make the most of a trip to the Riviera Maya, you just must have your own car. I'm thrilled to report that Rentadora Isis is an outstanding place to get a rental car. The service was helpful and friendly, the car was in great condition, the price was excellent, and THEY ARE HONEST. My in-laws rented a car from an international company I won't name and got ripped off big time. It's bad enough when the gas stations constantly rip you off. Don't rent a car from a scammer too. Go to Rentadora Isis instead, and you'll be happy. read more

I needed to rent a car to get from Playa del Carmen to Xamach (south of Tulum) in July. After reading a lot here on Yelp and Trip Advisor, I decided Rentadora Isis in Playa del Carmen was the safest and sanest choice. It worked out great! I contacted them ahead of time and Edgar emailed me back within a day, explaining that for my dates they had a Chevy or Jetta with A/C and manual transmission. I chose the Jetta. When we arrived, he explained things clearly and I chose the max insurance (because it's Mexico and better safe than sorry). When hearing where we were driving, he didn't seem happy, and warned me that windshield and tire damage would not be covered since we were driving on horrible gravel roads. The car was a Jetta Clasico and was in good condition. It ran fine, it was reliable, the A/C worked great, and I enjoyed driving it to Tulum. I babied it on the gravel roads that were filled with potholes. I'm talking first and second (if you're lucky) gear. I'm glad I babied the car because when we returned it, it was not damaged and they did not charge us any additional fees. This really impressed me, because let's be honest, most rental car companies will find SOMETHING to get you. Edgar did not. He simply cancelled the deposit hold on my credit card, and everything was fine. I checked my credit card weeks and months later, and did not find any suspicious charges. Oh--I did return the car dirty--it was dusty on the outside and the inside was full of sand from our beach trips. Sorry! The only drawbacks were why they did to the car to prepare it. It had a rubber cover over the steering wheel rim, which made it fat and awkward to drive at first. But I'll be honest, it grew on me because the texture made it easier to drive one handed and it didn't burn my hand after being parked in the sun. Also they clearly cleaned the interior with Armor All or similar, which made everything shiny and smelly. Any car lover knows Armor All is bad. That's it, just little stuff. The car worked great, ran well, shifted well, drove straight and Edgar treated us in an honest way. *Disclaimer: my traveling companion was a Mexican local. I don't know if that means I was treated better than a one-time tourist, but it's possible. read more

Communicated with Edgar the owner beforehand to inquire about rates, pick up time, drop off, etc...and he was very quick to respond via email. Very clear and up front about the rates. He also offered to pick up the car in the evening the night we wanted to return the car, which saved us so much trouble. When we got to the shop, we filled out paperwork, he explained all the things that I was signing for (insurance, etc) and gave us copies of everything. We got our car, in very good shape, super clean on the inside, almost like new. Took photos of a few small scratches and dents as he noted them on paper (got a copy of this as well) and then we were off! He came to pick up the car on the day of our return, we paid, and that was it! The entire process was very smooth and always felt like he was being honest, which was very important since I had read so many stories of car rental scams. Would highly recommend. read more

We needed to rent a car for a couple of days to visit Tulum, Cobá and Chichen Itza so after looking at some of the name brand rentals which happened to be closed that day we decided to go here and we were not disappointed. The service was very friendly and helpful, giving us tips on when we should visit the different sites in order to avoid the crush of tourists and the car they provided was clean and worked great. Also, the rental agreement process was very easy and straightforward and I would definitely rent from them again. read more

HIGHLY RECOMMEND RENTADORA ISIS and Edgar, They are honest, responsible and on time people. I was really estressed about rent a car in Mx because of all the bad reviews from other travelers experiences renting a car. But I have had a great experience with https://www.rentadoraisis.com.mx/ read more