Very good. Timely, smooth, pretty comfortable. Way, way cheaper way to get around Quintana Roo than…read morethose white shuttle buses (marked up for tourists with multiple layers of commissions paid), also cheaper than taxis. Airline-sized checked bag can be stowed on the larger buses. Seats are a bit tight for taller people, but reasonable. Plastic flip-down footrests available for shorter people. About $10 from Playa Del Carmen to Cancun Airport. Vs $55- $110 for the other methods... You just need to get yourself (and your luggage) to the bus terminal. On the larger buses, reserved seats available. Full itineraries (and seats currently free) on their website. AC, tinted windows, carryon storage. Helpful driver. All in all, would repeat.

Extremely racist bus company that refuses to service black people. Had issues with them both in…read moreCancun and Playa Del Carmen. The ticket taker at Cancun wouldn't let me buy a ticket with credit card but proceeded to offer the machine to everyone White and Hispanice after me. The ticket taker at PDC wouldn't service me in line. As soon as I got out of the line, she came back to her window. Also saw a bus driver being rude to another Black couple. They clearly do not want the service of Black individuals so if you are, then its best to find another bus service.

The ladies that work here are very unfriendly and unprofessional do not book through this agency…read more You will be disappointed.

Booked this tour to go to Coba, a cenote, and lunch. The driver first picked us up about 10-15…read moreminutes late, which was fine, but annoying. We then headed to a different location to switch vans (for some reason). The first van ride was a terrible experience. The driver was absolutely awful at driving--and was paying no mind to the fact that it was heavily raining. He was flying over speed bumps and going around corners at dangerous speeds, especially since the conditions were so poor. Everyone in the van seemed very worried about his reckless driving throughout the ride. When we got to the next van, the roof was leaking all over our shoulders and clothing, which then collected in a puddle on the floor of the van. It also looked like it had been in some sort of front collision. The ride to Coba was awful, however the tour guide was fairly interactive which somewhat made up for the terrible van. The ruins were great, I only wish that we got to learn more about them from the tour guide. It felt like we mostly just biked around the whole time and occasionally hopped off to look at a ruin. We then went to the cenote, which was nice, and then lunch, which was fine. Afterward, we went to switch vans AGAIN (for some reason). This one, thankfully, was not leaking, though its windshield was nearly shattered. We made it back to the hotel fine, but are very disappointed with the tour overall.

Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

Great place to rent a vehicle. We use these guys every time we visit Mexico. Customer service and…read morefriendly family business

I was really skeptical at first because of all the negative reviews from all the different rental…read morecompany in Playa Del Carmen. This company had positive reviews, but there weren't a lot. So I decided to give ISIS a try and let me tell you, OMG THIS COMPANY IS AWESOME. I went to their website and I couldn't see a listing of cars for Playa Del Carmen, so I sent them a message. EDGAR, messaged me back and gave me a listing of cars and the cost and what it included. I needed a car for 4 days. I sent several messages he responded back, no issues. I decided to book with this company due to Edgar's excellent communication. No hassle, no hidden fees, no issues what so ever. Edgar dropped off the car, had me sign the contract and stated that the deposit would be refunded. His cow-worker came back to pick up the car (didn't ask to see paperwork), and a few days later, my deposit was refunded. VERY EASY TO COMMUNICATE, HASSEL FREE and No issues what so ever. THANK YOU EDGAR ;-)

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

I've used them numerous times over the years, mostly for airport transit and they are what they…read moresay: reliable. They show up on time. With the car they promised. With a professional driver. And get you to where you're going. It's a family business but big enough for your needs (as they run coming up on 10 cars). The owner, Tersie (surely misspelled), still drives and it's a pleasure to drive with him. Mariana, his daughter, was great helping us with reservations.

We have used this company a couple of times. They are always on time to pick us up. They show up to…read morethe airport with a sign which is super helpful because so many transportation companies are at the airport. They load all of our luggage. Most importantly they are so nice and friendly. We feel very safe riding with this company. I 100% recommend them for transportation in Cancun.

Loved this hotel. Great room with balcony, hammock and partial ocean view. Choice of a/c and fan…read more Really helpful staff on reception and in restaurant/ beach club. Parking. Quiet even though close to Quinta Avenida. Only wish we had booked to stay longer.

Charming hotel right on the beach. Marvelous staff - Hector and Alma were super gracious…read more Room was very clean with rustic decor. Bathroom was small and can get a bit hot, so not ideal for getting ready. Breakfast was included, but we also had dinner our first night. The presentation of the food was very beautiful, however most dishes were slightly bland, perhaps due to the clientele. Drinks were good - excellent waitstaff. The beach is very short right near the foot of the hotel and the water was muggy because of the sea plant growth, so it's not the best place if your looking to enjoy the water. However, that does not take away from the beauty of the location. Note that there are two nightclubs a block over that pound music throughout the late hours of the night, so beware if you are a light sleeper. *Call the hotel direct to get the best rates. Definitely a great alternative to all inclusive resorts. This hotel is connected with the Lido Beach Club.

Tips from 2015 - I'd give it a 3.5 rating…read more - Rooms are not good, pool was ok, overall the grounds were alright. Nothing too shabby, but nothing luxurious. - Do not let them put you in a room that faces the street. You will hear loud music from across the street pass 4am. - Hated having to wear their bracelets around, but I guess that's more of a Cancun thing where all the hotels make you wear them.

I have so many mixed feelings about this place…read more The good: very spacious rooms with a full kitchen included (fridge + freezer, stove, coffee machine, kitchen utensils, etc.), staff who are very patient despite the language barrier (they speak very little english), and a convenient location in Playa del Carmen The bad: Every bed just has a super thin sheet (no comforters), no pool towels at the pool (you can ask for it at the front desk but there are very few and you have to leave your passport to take them), the hot water is no longer hot after maybe 10 minutes, the hot tub has no heat or bubbles, breakfast is not a buffet and takes a long time to receive because there's only one chef.

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.