The store is wonderful. The loss of two stars was because the cashier literally threw scanned…read moremerchandise into a bag. Apparel was not folded but worse, was that the ceramic coffee mug was dropped in the same way...even with the bag sitting on the counter. Rutgers apparel choices have significantly improved since my last trip here 5 years ago. There are more tan, pink, mauve and other random colors to be found in addition to the traditional red and black. The logos on the shirts and mugs are also of a great variety. Most importantly, the sizes offered are from xs to xxl in most styles. Rutgers apparel and merchandise take up the front half of the first floor. The cafe is the back half of the first floor. Clearance merchandise and children's is downstairs. Upstairs, via escalator or elevator, is where the books are located.

I appreciate how many students the store hires, but they need more professional staff who know…read moretheir policies. Poor customer service! I recently graduated and bought apparel from the store. About 1.5 weeks later I realized that I probably wasn't going to wear it and went to the store to return it -- with the tags still attached and with the original receipt. The woman at the register refused to take it back. She said there's a no refund policy on sales items....okay but I didn't buy any of this on sale? I showed her how the receipt and tag were the same price, to prove I paid full price and didn't get any discount. She still wouldn't do the return, or even let me exchange it and didn't explain why. I wasn't about to stand there and argue with a teenager so I left. I called later and explained that I wanted to return items and wasn't able to, and was told that in general, the store doesn't do returns. At all. Obviously this isn't true, as I returned items before. The person on the phone tells me "I've worked here for two years, i would know that we don't do returns". I honestly could not care less how long you worked there. The receipt clearly states that you have a return policy. There's a bunch of stores in the area that sell Rutgers gear, it's less of a hassle to go to them instead of here.

It's not my favorite Barnes n Noble. It more like a hodgepodge of books, RU merchandise, Clinique…read moreproducts and a small cafe. There is a good selection of books but the chairs are filthy and the place could use a freshening up. It's an okay place to spend an hour or two reading.

Excellent addition to the area. It creates a lot of foot traffic and light near the train station…read more- making it feel safer. Also provides you with some decent food options when going to or leaving the station. The cafe has a pretty good variety of snacks and pastries. Hahahaha - never ever went in there looking for books.....

Great Christian bookstore!! Mireya is very knowledgeable and always has the latest music in Spanish…read moreand English. She also has great selections of perfume,colognes, daily devotionals, and religious accessories for gifts. She is a woman of God thank you!!

This place sells fake signature books and misleads customers. I will never shop here again.read more

Went in to have the guy look at my comic book collection and he was very unfriendly when I walked…read morein. Overall was pretty rude and unpleasant to work with. The same guy asked if another customer needed help while he was looking at my books, then when the customer started to answer he proceeded to pick up the phone and ignore the customer. Overall, waste of my time and worker had the worst attitude. Will not be going back.

Just another Barnes and nobles ... I don't even know why I go to Barnes and nobles so much...i hate…read moreplaces like these ...Kind of small for a Barnes and noble... Limited to certain books... Service was torture to me... The service was Pretty much ...why don't you go find it yourself type of attitude...it's a freaken book store... A normal book store would asset you with what you are looking for...not here...very unpleasant...thank god I was just browsing... What if I needed actually help... god forbid...

This is about Barnes & Nobles .com…read more Do not use their services. They are inept and incapable of getting items to you in timely manner. In addition, if you have kids, like we do, who are waiting impatiently for a beloved book, you will likely be on the verge of tears of frustration dealing with them. Apparently their focus is on their Nooks and lost to books!