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    Barnes and Nobles

    2.3 (4 reviews)
    ModerateBookstores

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    12 years ago

    Helpful 3
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    14 years ago

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    12 years ago

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    11 years ago

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    Barnes and Noble At Rutgers University

    Barnes and Noble At Rutgers University

    3.1(27 reviews)
    0.1 mi
    $$

    The store is wonderful. The loss of two stars was because the cashier literally threw scanned…read moremerchandise into a bag. Apparel was not folded but worse, was that the ceramic coffee mug was dropped in the same way...even with the bag sitting on the counter. Rutgers apparel choices have significantly improved since my last trip here 5 years ago. There are more tan, pink, mauve and other random colors to be found in addition to the traditional red and black. The logos on the shirts and mugs are also of a great variety. Most importantly, the sizes offered are from xs to xxl in most styles. Rutgers apparel and merchandise take up the front half of the first floor. The cafe is the back half of the first floor. Clearance merchandise and children's is downstairs. Upstairs, via escalator or elevator, is where the books are located.

    I appreciate how many students the store hires, but they need more professional staff who know…read moretheir policies. Poor customer service! I recently graduated and bought apparel from the store. About 1.5 weeks later I realized that I probably wasn't going to wear it and went to the store to return it -- with the tags still attached and with the original receipt. The woman at the register refused to take it back. She said there's a no refund policy on sales items....okay but I didn't buy any of this on sale? I showed her how the receipt and tag were the same price, to prove I paid full price and didn't get any discount. She still wouldn't do the return, or even let me exchange it and didn't explain why. I wasn't about to stand there and argue with a teenager so I left. I called later and explained that I wanted to return items and wasn't able to, and was told that in general, the store doesn't do returns. At all. Obviously this isn't true, as I returned items before. The person on the phone tells me "I've worked here for two years, i would know that we don't do returns". I honestly could not care less how long you worked there. The receipt clearly states that you have a return policy. There's a bunch of stores in the area that sell Rutgers gear, it's less of a hassle to go to them instead of here.

    Photos
    Barnes and Noble At Rutgers University - Electronic area with accessories.

    Electronic area with accessories.

    Barnes and Noble At Rutgers University - General "Starbucks" area inside B&N

    General "Starbucks" area inside B&N

    Barnes and Noble At Rutgers University

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    Barnes and Nobles - bookstores - Updated July 2026

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