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    Ruth Bates - Strock Team/exp Realty

    5.0 (10 reviews)
    Open • 8:00 am - 10:00 pm

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    Review Highlights - Ruth Bates - Strock Team/exp Realty

    “Smart and professional, she was very proactive in finding and showing us properties, but also patient: she never tried to rush us in any way to make a decision we might regret.”

    Mentioned in 2 reviews

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    Kaelin Wagnermarsh - Santa Cruz County Real Estate

    Kaelin Wagnermarsh - Santa Cruz County Real Estate

    (42 reviews)

    In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

    Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

    Lauren Spencer  - Coldwell Banker Residential Brokerage - Living room staging by Lauren Spencer's team

    Lauren Spencer - Coldwell Banker Residential Brokerage

    (45 reviews)

    I am submitting this review on behalf of my mother, who was Lauren's client…read more "I first heard about Lauren Spencer from my daughter when she sold her house in Santa Cruz. Lauren was the agent representing the buyer, and my daughter was so impressed with her professionalism that she recommended her to me when it was time for me to move. Lauren and her associate represented me when I was looking for a home closer to my daughter. They paid attention to what I was looking for and were patient and sensitive to my needs as I looked at many properties. They gave knowledgeable and honest advice about making an offer and guided me through the process of escrow and closing. I really got to know Lauren well when she represented me as the seller of my mountain home of 40 years. She knew exactly what upgrades were needed in order to maximize its sale potential. I invested in her expert advice as she brought in high quality professionals from her many local contacts to transform its dated interior into something more modern that would appeal to today's buyers. She has an extensive marketing program, using a crew of excellent stagers, photographers, and multimedia advertisers. Not only did I get an excellent price for my home, but I have the satisfaction of knowing that I was represented by someone of the highest integrity and decency. Lauren is an exceptional realtor and a wonderful person. I highly recommend her to anyone looking to buy or sell a home."

    Lauren's calm and expertise helped guide my Mom through the sale of our family home. She was…read morepatient and kind throughout the whole process, and above all, professional. Lauren gave advice on prepping the home for sale, but she was also a great listener, making sure my mom felt ready and prepared throughout. We are thankful to have worked with Lauren and her team.

    Zaid Hanna and The Hanna Group - Zaid Hanna, Realtor | Top 1% San Jose Real Estate Agent

    Zaid Hanna and The Hanna Group

    (300 reviews)

    Willow Glen

    As a resident of Sierra Crest, I first noticed Zaid Hanna's name back in 2024 when I saw his real…read moreestate marketing poster at my doorstep labeling him as the "your #1 Sierra crest Seller Agent." I snapped a quick photo of it, thinking I might consult him if I ever needed to sell. By the winter of 2025, I received another flyer from Zaid that read: "The market is frozen, but we didn't give up." Even though the market was rough at the time, that property sold shortly after. His words truly touched me. In the high-cost, wealthy Bay Area, a modest condo often doesn't get much attention; many agents wouldn't bother putting in the effort and would simply advise the seller to rent it out if it didn't sell quickly. Although I had never met Zaid, I saved his number in my phone right then because I was deeply impressed by his work ethic. In the spring of 2026, my mother unfortunately passed away, leaving behind a condo that needed to be sold. I was at a loss for who could help. The property's location wasn't ideal, and the market was slow, so I knew I needed a top-tier agent. While I initially considered finding a Chinese-speaking agent, for some reason, I decided against hiring a Chinese agent. That's when I thought of Zaid. One day afternoon, I gave him a call and described the condition of property. he scheduled our first meeting immediately. Zaid was very nice. Our first meeting went incredibly well. Zaid analyzed the market for me. It was April, and inventory was unusually high. He recommended a minor renovation, and I agreed because I knew it would change the look of the home. He was highly professional and honest with me, acknowledging that the market was tough, especially for condos. However, he emphasized that his goal was a quick sale upon listing so it wouldn't sit on the market. Zaid's true professionalism shines through his phenomenal team. From remodeling, cleaning to the official listing, every team member was diligent and responsible. The renovation took about two weeks--a bit long, but the results were stunning. The house officially hit the market around Memorial Day. Throughout the process, Zaid called me every Tuesday to give updates. Remarkably, after just 7 days on the market, we received an offer! This completely exceeded my expectations. Given the less-than-ideal location, I had mentally prepared myself for a long wait. Seven days was faster than I could have ever imagined. I had seen many condos on Zillow sitting on the market for over three months, forcing sellers to slash prices multiple times. I felt lucky. The subsequent escrow and contract process went smoothly without a single delay. All contingencies were removed exactly on schedule. Yesterday, on July 2nd, this modest little condo officially closed escrow. I am incredibly grateful. It is easy to sell a perfect house, but selling a property with an unfavorable location requires an agent with extensive knowledge, sharp skills, and precise valuation. I believe a challenging property is the true test of an agent's capability, and Zaid completely proved himself. He gives honest advice that both buyers and sellers should take seriously. I highly recommend Zaid and his team, and I look forward to working with them again in the future.

    If you are looking to buy a home in South San Jose--specifically in Almaden Valley, Cambrian Park,…read moreor Los Gatos--Zaid Hanna is the agent you want in your corner. His deep-rooted knowledge of these specific communities is truly unparalleled. What sets Zaid apart is his incredible sensitivity to numbers. His property value estimations and bidding accuracy are spot on, ensuring we remained highly competitive without overpaying. He doesn't believe in a "one-size-fits-all" approach; instead, he crafts personalized tactical plans specifically tailored to his client's unique financial situation and goals. Most importantly, Zaid is a true professional who never pushes his clients. He was incredibly patient throughout the entire process and never pressured us into making a decision. He prioritized our family's best interests and comfort level above all else. For anyone seeking a strategic, data-driven agent who respects your pace and provides expert guidance, I cannot recommend Zaid Hanna highly enough!

    Mike Bloch -  Christie's International Real Estate

    Mike Bloch - Christie's International Real Estate

    (90 reviews)

    When we started looking for a property in Aptos a year ago, we went to Yelp to find realtors that…read morewere familiar with the local market. Mike Bloch's reviews were great, so we contacted him. He stood out for his knowledge of the Santa Cruz market and his personality and positive, open attitude. We decided to work with him, and he and his team delivered. Within a few months, we found a property we liked, so we decided to make an offer. Even though our offer was good, the seller decided to take a different offer (the house was a duplex, half of it occupied). We continued to monitor the market with Mike's help. We narrow down our search to a very specific, relatively small neighborhood close to the beach. It took us several months, but we finally found a great property, made an offer, and we got the house! Thank you, Mike for your patience and for guidance throughout the entire process! :-) :-) :-) :-) Sincerely, The four of us

    This is my second time using Mike Bloch's services. First time was like 15 years ago. So many…read morepositive things to say. First, off, we had been looking for a new house for a few year, and he was always so patient with us and never got any pressure. He is down-to-earth, very honest, straight-forward, great communicator, and just a super great guy. He did such a great job marketing our house to be sold and advising me on how to fix it up to sell quickly and for the right price. What a great partner. Thanks Mike.

    Thuy Do - Broker at Intero A Bershire Hathaway Affiliate

    Thuy Do - Broker at Intero A Bershire Hathaway Affiliate

    (91 reviews)

    Evergreen

    It was by luck we found Thuy on Yelp after my wife and I decided to put our rental property up for…read moresale knowing the current housing market is more difficult for the seller. First impressions of Thuy, 1. Professional 2. Honest 3. Has integrity 4. Personable 5. To the point 6. Organized 7. Patient 8. She knows the market From the beginning till the end of our fast selling process, it was easy communicating with Thuy. She values our time as we value hers. She was very conscientious of when to contact me knowing I have a busy schedule. She was always friendly and to the point which we appreciate. She never made any promises she could not keep, she is realistic. She always valued our inputs and gave us advice along the way. She is not pushy, but she got her point across and if you are reasonable, one will take her advice. From scheduling documentation signing, meetings with us, taking care of remodeling our property, staging, and photo shoot, everything ran like clockwork. Never has she complained about the stress she was under, instead she put us at ease. All my wife and I did was sign docs, make the final decisions, return her messages and calls in a timely manner, and our property sold in less than two weeks in this August 2026 market. My wife and I expected our property to be on the market for at least two months. I doubt we were lucky, it was because of Thuy's expertise. Will I choose Thuy to be our agent again, 100% Yes. I know not everyone's outcome will be the same, but I know Thuy will try her best to get you there if you are a realistic client.

    Thuy did it again! She was able to sell my home quickly in this uncertain market. She was…read morereassuring and communicative throughout the whole process. As a seller this time around, I had to lower my expectations since the market is not as "hot" as it was a few years ago. This was fine with me since I just wanted my home sold ASAP since we already purchased another home and didn't want to hold onto two homes. Thuy's ability to quickly close deals and negotiation skills make her a great choice for any real estate needs. I highly recommend her if you're looking for someone that is willing to go above and beyond. Reach out to Thuy if you're looking to buy or sell in the nearby future!

    Ruth Bates - Strock Team/exp Realty - realestateagents - Updated September 2026

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