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    Ruth Ramos - State Farm Insurance Agent

    5.0 (7 reviews)
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    Services - Ruth Ramos - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

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    3 months ago

    Beautiful and helpful loved are discussion about my situation she was very professional

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    5 years ago

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    5 years ago

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    10 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    Ask the Community - Ruth Ramos - State Farm Insurance Agent

    AAA Bakersfield Insurance and Member Services

    AAA Bakersfield Insurance and Member Services

    (94 reviews)

    I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

    I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it

    Ruth Ramos - State Farm Insurance Agent - autoinsurance - Updated September 2026

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