I had such a negative experience with the customer service from Rutherford's! It was disheartening that I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service! read more

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Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request. Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things. read more

Just moved to Dallas, tried to get some interior decorators, but never showed up or showed interest. We were recommended to Rutherfords, and luckily got Mr. Rutherford, although I am sure that most of the decorators in the store are very competent. We loved dealing with Mr. R. He was so practical, did not try to oversell you, and had wonderful tastes for our new home at Edgemere. His subs which he uses, Dan the wallpaper guy, Roy the drapery guy, are tremendous. Work done correctly the first time. Mr. R himself, checks on their jobs while in progress, and makes sure it is working like the client wants. You can't go wrong with this company. read more

Beautiful store with beautiful items and great service. I have my eye on an awesome white ceramic lamp that I almost bought today, just a little out of my price range. Maybe it will go on sale one day. The gentleman who waited on me today was very kind, very friendly. I really appreciate him. I hear they also have excellent des I received a very nice invitation from Latricia that welcomed me back to Rutherford's; they had started a winter sale. I revisited the store yesterday. I was greeted, introduced and ate from a delicious spread of wine and treats. I viewed the new glass items made by James Hayes, who was actually in the store. I was treated well and offered an excellent price on my dream lamp which I purchased along with a few other beautiful items. It was simply an awesome afternoon; the store was crowded and full of holiday smiles & spirits. It was my pleasure to meet Latricia. My salesperson, Monty, was charming, kind and personable. We had a good time looking at the new glass items brought in and commenting on new merchandise. Anyone reading this should make time to visit Rutherford's beautiful store. Classy and seems to have something beautiful for everyone. For me, it was like Santa arrived early! I'll be back before the sale ends to pick up one of Mr. Hayes glass art. I'll be posting my new lamp once I place it in my townhouse. Thank you, Rutherford's and Latricia , for an outstanding afternoon! Best wishes! read more

Rutherfords is a paradise of trims for drapery, upholstery or other DIY projects, but it is not inexpensive. Prepare yourself for the prices but also consider the beautiful quality of what you are seeing. It's almost unbelievable in it's range of trims, beading, feathers, cords, Lordy, it's amazing. It's my favorite place to buy trim for pillows and to pimp out my lampshades. The staff can be a little snooty but don't let that stop you from getting your shop on, it's worth it. read more

I love Rutherford's! They have the most exquisite products that anyone decorating one lamp or a whole house will swoon over. It's not an inexpensive place to shop but it's definitely one-of-a-kind, and you can tell. I go into the shop periodically for inspiration and when I'm feeling down in the dumps over politics or other world crises. I always come out feeling much better about life. read more

I highly recommend avoiding Rutherford's at all costs if you are looking for their design services. I had a handful of custom pillows made with them. The craftsmanship was well below what one would even consider "average" - exposed stitching, under-stuffed pillows, poorly stitched/joined trim. After items were re-done, they were STILL sub-par! I guess this is what you get for their overpriced services. It's not worth my time to bother with the staff again, as I don't trust them, and I am having my items completely re-done by someone else. I'm quite underwhelmed and unimpressed and will never walk into the shop again. If it was just one pillow or item, I would understand mistakes, but this occurred with multiple items and their lack of action to correct mistakes was very disappointing. read more