I have purchased 5 travel trailers in the last 7 years and have to say that I RV Station had the BEST service of both Holiday World and Camping World. They are a small dealership but have excellent customer relation skills. Orlando offered to install my snap pads on the feet of my new 2025 Bighorn. (Thanks Orlando!). Ashton our salesman was very patient while we looked through several trailers and even stayed past his scheduled work time. JP the finance manager was great at assisting us at getting a decent loan rate without blasting our credit all over the universe. I have to say that JP went above and beyond at getting us the travel trailer that we wanted. I will definitely be a repeat customer at RV Station. read more

They were very helpful and patient with all my questions. They also seem honest because was able to discuss upfront pricing.

We bought our RV at the very end of May of 2024. Here we are in the middle of Jan. 2025, 7-1/2 months later. We never expected to have to purchase an RV to live in full time. But because of a house fire/ lightning strike, we are doing this. So far we've had to replace the carbon monoxide detector, smoke detector, the pigtails for the propane tanks blew out causing 2 propane tanks to lose all their gases. Shower leaks and now the furnace is not working. Tried troubleshooting with the service dept. whom gave instructions not even knowing the model of our unit therefore giving instructions that were not relevant to our particular model and getting upset because his instructions did not pertain to our unit & could not be followed. I placed several calls asking for help finding a mobile service being told we had to bring the unit in for service. It didn't matter to them that we lived in it full time. I tried to explain to them that bringing it in was not an option for several reasons some being, we were over 75 miles away, our property is saturated from the recent storms and most importantly, we lived in it full time. They didn't care and didn't try to offer any resolution that would be helpful to our situation. And this is why I don't give a review within the 1st few months! My review is not based on how I'm treated you when you want my business. My review is based off of how I'm treated after the check has cleared. RV Station, you have failed in my opinion. I would not recommend RV Station. read more

We had an Awesome experience at the RV Station in Katy, with the Great customer service that Lance delivered while informing us of everything about the RV we chose to buy. Thanks again, greatly appreciate it!! read more

First off, don't be dismayed at the appearance. They are growing and upgrading! This is not a typical RV sales outlet! They are truly family oriented, low pressure, and genuine! We were helped by the entire team throughout our purchase. Initially our salesman was Angel Duran. Ángel truly is an Angel! He was and is an honest caring and compassionate man. We eventually settled on a 1 year old model that was at a different dealer ship that Kirby, the manager had shipped in for us! Angel and Kirby are the reason that we shopped here instead of the other "big dealers". George, in finance was knowledgeable and the paperwork was quick and easy! The parts department was quick to respond to our requests and needs; they didn't have a hitch in stock that we needed and found and installed in the same day! Jerry assisted us in our full walkthrough before he helped us hitch up! I can't say enough about RV station! If you're looking for a new or used RV, this is the place! read more

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Allie was awesome assisting me throughout the purchase process. Totally understood my concerns and what I was looking for in an RV. Cannot say enough about her support. Orlando went above & beyond getting my trailer ready & walking me through my trailer operations. Giving me tips regarding how to get the most out of my trailer. I am a repeat customer and the dealership has come a long way over the last 5 years. Definitely would recommend them to anyone looking to purchase an RV. read more

Allie and Sarge were the best! Helpful, patient always accessible and communicative. I am from California but really wanted a Sporttrek they had on the lot and they helped me purchase the trailer completely remotely, texts, zoom and as many phone calls as I needed. They definitely went the extra mile and I would absolutely recommend this dealership and Allie and Sarge to anyone looking for a friendly, not pushy and helpful sales team. Also a thanks to craig in finance for putting it all together. Thanks guys! read more

I bought a used Class C RV from RV Station and the day I picked it up Dec 26th, I arrived and the person giving us our walkthrough said someone had accidentally unplugged the RV and therefore the batteries were dead. While doing the walkthrough the RV was plugged in so we weren't able to test out the batteries. During the last leg of the our 30 drive home when we stopped have lunch in the rig we noticed that the batteries barely had a charge even though we've been driving and charging this whole time. I've called multiple there and they promised to follow-up with me but did not. Update: After seeing my review, Kirby the Sales Manager reached out to extend his apologies and is taking action to make things right which I appreciate. Updating my review to 4 stars for the action. Thanks read more

I had never been so disappointed ever in my life, this station is so bad I would not even recommend it to my worst enemies, This "RV Station" will scam you with all of your money and I have never had 50+ thousand dollars pulled out of my wallet so stupidity, please do not let the 5-star reviews awe you, instead, focus on the reality of the 1-star reviews on this page. When I had gotten an RV just to find out to my disappointment,they fooled us and had it plugged and said it worked. Please do not come here unless you want to put your money in a dump, but even putting money inside of a dump is better than giving it to selfish money hungry people like this we have in our world, please go somewhere better and RV's usually go bad in a couple of years so it's not worth it overall read more

People of Katy Texas! Don't go to RV Station! Their customer service sucks. They do shotty work and if you have to leave a message to call you back, they never do. I left 4 messages and since it had to do with a job under warranty, they didn't call back! This is not the first time they didn't call back. There are too many other RV places around here that do much better. read more

My experience at RV Station- Katy was great. My husband and I were thinking of purchasing an RV to travel. Our salesperson Noah was very nice and knowledgeable in the different types of RVs. We did not feel overwhelmed or pressured into buying anything. We will definitely be back. Thank you Noah and RV station. read more

Update after a couple of months since i purchased my rv, I was contacted by Ken a manager from rv station and Joseph and between them both they got everything repaired on my rv to perfect condition. It took a little bit but I got to say they honored there end of deal and we are pleased with our purchase. read more

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Bought a 2021 Class C a little over two months ago, was sold "as new". We were told we would have to rent it for one night so it would be considered "used" since they are not allowed to sell "new". We never rented it and lots of funny math happened. We took delivery only for a month later had a major leak in the shower, a leak under our kitchen sink and multiple other issues. We took it back. They had possession for two weeks, at least. They said they repaired all. We picked it up, took a shower and there is the shower leak, was not fixed. Sink leak and other items were not fixed either even though we handed them a list, on paper of all the issues. We took it back last Friday and I went by very early this am. Spoke with the service guy myself and pointed out what again had not been fixed. The shower was not sealed internally or externally, kitchen sink leak and closet mirror loose. He assured me he would fix that the first he heard about it. Where is the list we gave them? Picked it up late this afternoon. While unpacking and putting things away I ran the kitchen sink, there is still a leak. Closet door still not fixed and shower partially sealed inside but not outside. Pathetic!! Almost 24 hours later, have not heard from our salesman Cory or GM Kirby. Both were sent the photo and video. Still no resolution or even a conversation with them as how to resolve the issues we are still having. We will NEVER buy from RV Station in Katy again, they genuinely do not care about customer service or have any integrity whatsoever. My recommendation to this location would be to clean shop and get rid of those incapable of performing their duties, the ones who flat out lie about having fixed customers issues and the salesmen and Managers who do not respond to customers in a timely fashion if ever. This behavior is a reflection of a dealership as a whole and completely unacceptable. Unfortunately this seems to be the norm here, read others reviews as well. They got lucky on a few good ones, kudos for doing the right thing when you did. Try making it a habit! Update: Service Manager Joseph Govea got wind of our situation, one he inherited. He called and asked if we would allow him to bring us a loaner RV while they fix our RV. He and his wife Noemi drove, after work to exchange vehicles with us. Now that is excellent customer service! Thank you Joseph! read more

RV Station - Katy - Leak under kitchen sink - RV Repair Near Me - Katy, Texas

Had a great experience here. We dealt with Joseph who helped us through numerous issues with our camper. Pricing was fair, and they were up front about the fact that they were busy so we knew what to expect. Issues were solved, all conversations were friendly and never pushy or misleading. I'd take our trailer there any day. They even made a joke about not fixing ours and just buying a new one, and while it was just a lightheaded joke (not some pushy sales tactic), I would 100% start shopping for a new one with them when the time does come. read more

For some reason some RV doors were left opened and it was raining,slow service and nice-ish workers I guess.

Picked up my new travel trailer just last week and the entire experience was wonderful. Allie Bratcher went over and above my expectations, helped negotiate the best price around, beating out Princess Craft RV in Austin, and making it worth the drive. Joseph Govea did a 5 star tech walk through with me and was very thorough, attentive and gave me tips for a newbie. Also, Jerry in service gave me a helping hand and answered questions. Everyone I encountered at RV Station was kind, friendly and helpful. read more

When looking for an RV on "RV Row" on the Katy Freeway. Go past Ron Hoover, Holiday World and don't even look at Camping World. Go straight to RV Station. Allie is the best sales person. She made sure everything was right for us. This is our 3rd RV and i wish I had never dealt with any other dealer. Absolutely the best experience we have ever had. Thanks to everyone there! read more

We brought our new 5th wheel in for repairs end of April 2021. RV Station took 2 months to replace 2 jacks and 2 awnings. Took 2 months. Communication from Joseph was non-existent. He keeps is cell VM full and won't answer his phone. Never called with updates. Kirby didn't help. Jerry's initial instructions weren't complete. And they missed damages to the roof even though they claimed they were on the roof and took pictures. I asked for copies of the photos. But never received. Buy RV here but go anywhere else for repairs. read more

I purchased my Aliner from another dealership in Seguin. When I reported warranty repairs they did not respond to email and message. So I contacted RV Station, the BEST decision. Julian and the service guy (can't remember his name) were wonderful. The repair was completed within 3 hours on a Saturday. They have my future business. read more

Please do your diligence before purchasing from this place. My experience is mine, but probably not isolated. It's been an absolute nightmare. Out of 11 months of owning the RV, it's been in their shop 5-6 months, most recently for 2.5 months. It's still not repaired. The service department does not exist, and will not call back. The sales manager cussed me out and threatened to call the cops because I questioned him on why he never called me back like he said he would. Needless to say, things are awkward, and all I want is my RV back. Good luck. read more

Where do I start? I would give 10 stars if possible. We spent two plus hours (on a Saturday) walking the lot with Armando who was very knowledgeable and listened to what we wanted (or thought we wanted at that particular time). He showed us many rigs and asked questions about us and what we wanted out of the rig rather than justt telling us to look around and come see him if we had questions. We decided on a rig and got the finance portion complete along with the down payment. Once home we started thinking about some of the other ones and on Tuesday we decided we wanted a different one. Called Armando and guess what? No problem! Yesterday we picked up our rig and Jerry who did our walkthrough was AMAZING! Very thorough and completely understood when we asked silly questions. He and his team did an amazing job of prepping our rig, we could have easily drove off and went camping. RV Station Katy is full of people who care about people but I will say that Armando and Jerry are cream of the crop and definitely assets to RV Station. read more

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I was traveling in the Motorhome we purchased from 7 months ago across the East coast. I had the big foot hydraulics Got stuck down. I called to just to ask a question and the service department refuses to help me. His response was we can't make money on answering questions over the phone and he wouldn't help and said we have the extended warranty and to call someone. Well, we're out in the boonies. They're great on selling but on calling for help to answer a simple question, forget it. NO HELP It's all about the money not customer service. Very disappointing!!!! read more

Just wanted update and revise my review, I've been really grateful that both the salesman and manager have reached out to help resolve the issues we had with the RV. They have been patient and willing to support and make this a good experience - that is not likely to have happened from a chain. read more

Just bought our new Mesa Ridge 284RLS. From our salesman Kirby, the owner George and the shop manager Tom this was a first class experience. We traded in our previous travel trailer and Kirby and George knocked it completely out of the park with the offer they made us and selling price of our new 5th wheel. We were treated like royalty when we picked the unit up and Mr. Jerry took care of showing us the new unit and how everything worked. I've dealt with some of the larger places in Katy and recurved no wear near the service and eagerness to provide us with a great experience. My wife and will be thrilled to do business with RV Station in Katy again. I would suggest everyone that they stop by there first when shopping for a new RV in Katy!!!! read more

I purchased an rv with Katy rv station for a friend who I tried to help. Long story short is I got screwed, my fault I will take responsibility for this. The rv was moved and 3weeks later was stolen so I have been trying to get this gap insurance to try and pay something but Kirby and George will not send them the right paperwork to state the rv was a certain length. They can't find the paperwork. It's been since March 2021 and still not resolved. I have called and asked for them to send it, all I get is I will call you back. No call backs no paperwork sent to the gap insurance. I wrote a review on yelp and was asked to take it off, if I didn't they would not help me. So I did and afterwards no phone call no results. They are bad at getting back to the customers once you buy and to ask to help for service, good luck with that cause Orlando never returns your phone calls. I told them I was going to the Better Business Bureau if I don't get any results in a week and all I got was a ok. So here I am letting people know not to go to them. I'm done trying to get this settled and it will go into collections and my credit will go to shits. Live and learn and hope no one else will go through what I did. read more

My husband and I are in our 60's and visited this place yesterday, assuming that they would be cognizant of concerns about Covid 19. We wore masks as required right now however found five people gathered in a close group chatting on the front porch of the building without masks (they were not a family of five) and then went inside to find all the employees and also a customer sitting within close proximity to a salesperson without masks. We left immediately as it was very apparent they don't have any concern for others or at least have not taken the time to educate their employees about covid 19. Wearing a mask protects others when you cannot socially distance. I will not return to this business. read more

Where do I start. A couple of months from purchasing our new Lance, we started having problems with the awning. We took it in and got it fixed per Mr. Guerra in service dept. Well, that repair did not last long. I've owned this Lance for about 2 years and its been in the shop for a total of 11 months. Just recently picked up the Lance Feb 2021 because I was informed that all issues had been fixed. I was reassured by service tech one day prior to pick up that everything had been fixed. Drove almost 3 hrs to pickup Lance and before I left lot checked if issues were fixed. No, my awning still was not fixed it beeped continuously, camera didn't work because the harnesses we had dropped to be installed were misplaced (we had left 2 types of wire harness at service desk so it could be replace on Lance. My wife spoke with ASA camera manufacturer who sent us two different harness that would solve the problem with camera and GM vehicle), and could not believe that we had two missing bumper end caps. I guess that is what to expect when your TT has been in the shop for seven months waiting on parts. We notified Ashley about the problems and she stated that she would write down and let the lead service tech know about the situation. We took TT home and after numerous attempts to try and talk to someone in the service dept about the issues that still were not working, I finally spoke to the lead service tech and he stated that the awning would be fixed but we would have to bring in and wait for it. And the harness had been ordered for camera, and the end caps would be mailed to us. That conversation occurred last week and everything changed when my wife spoke with Mr. Guerra (service manager) today and he stated that awning warranty had expired and I would have to pay for parts and service. She let Mr. Guerra know that the TT had been in the shop seven months and paperwork states it was fixed during the time that it was on their lot but still issues not fixed. He stated we would have to get with Carefree awning company. He stated same thing with camera, I would have to get with manufacturer. My wife told him that we had already talked and obtained the harnesses from manufacturer and dropped off with them but he stated that he didn't know anything about them. But again we were told that camera had been fixed. I am disappointed in Mr. Guerra's actions. I can attest that his employees under him have been helpful to try and resolve the issues but when Mr. Guerra becomes involve customer service goes out the window. Good customer service goes a long way Mr. Guerra. All we are asking is fix the issues that were supposed to have been fixed on our Lance. read more

excellent place! Service and sales men were very thorough and patient as well as knowledgeable of the product! Ted and Armando helped us and both were amazing. About to buy a travel trailer hopefully from them and feel very confident in that they will back upthe sale with great service! read more

My wife and I are on the third RV trailer that we bought from RV Station in Katy. They've always been very friendly and helpful but during this last purchase they surprised me yet again. I called them on Friday, The day before we were to pick up the trailer, and told them that my wife and I decided that we would like to get the washer/dryer put in. I never expected them to have it in the next day. This particular washer dryer, the best on the market, needed to be ordered. But they actually went to another store and bought one and had it put in the next day before I arrived and gave me a great price on it. That is just one example of the kind of people that work there. That's why I have bought all three of my RVs from them. And I have no intention of going anywhere else. Oh yeah, when I bought the last one, a fifth wheel, they told me that my extended warranty was going to be free. I asked how that was possible and they said that through a clerical error I didn't get my extended warranty refund from the first travel trailer I traded in. They had just realized it that week and were going to send me a check. But since I came in to get another trailer they just gave me my new extended warranty for free. I now have a total of seven years of warranty on my fifth wheel and it didn't cost me a nickel. They could have kept that money and I would never have known about it. I recommend them to everyone I know. And one of my friends actually did just buy a trailer from them. And she's grateful I sent her there. read more

RV Station - Katy - RV Repair Near Me - Katy, Texas

Found a unit we love and they only had 1. Hubby called and texted with no return call/text. Waited hours then tried again. Again nothing. We are not going to look at it until we know it is still available as we are about 3 hours away. Very disappointed. Guess they don't want a sale. read more

My salesman was cool, I enjoyed the process of selecting and checking out the rv I chose through him. He was low pressure, which was key. I'd give him a 4/5 My credit is less than perfect and I wanted to see what kind of finance I could get - they wanted me to pay double basically so that was no way and I just bought it outright and went and got a fair loan through my credit union. I felt like the finance lady was a bit fake and fast with me. She seemed annoyed by me and I didn't enjoy interacting with her but we both survived, I guess - 2.5/5. As for parts and condition of rv - I did purchase a used RV so I understand it is AS IS, but when I asked to turn the refrigerator on to ensure it was working, they assured me it did and that it would take too many hours to check. Well, my fridge does work, but the freezer is a mess of an operation. Still wouldn't have kept me from purchasing it though so we let's move on... DO NOT PAY FOR THEM TO SEAL YOUR ROOF BEFORE PICK UP. I was told that they never did it from numerous other rv owners where I live now just by looking at it, although I paid for it so that really irks me as it was $300. I haven't decided my course of action on this yet. So service gets 1/5. Although I will say that the man in charge of parts was kind and took his time helping me understand how my rv works because I'm a first timer. I do appreciate his patience and would give him a 4/5. Overall, what can you expect from salespeople though? I would still purchase from them again but I wouldn't be a newbie next time around thankfully. read more

Bought our first camper at RV Station, great staffs and very knowledgeable. Can't wait to go camping!