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    RW Financial Services

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Services - RW Financial Services

    Accountants

    Bookkeepers

    Business filing for current tax year

    7 More Services

    Individual filing for current tax year

    Current year tax preparation and filing

    Business filing for past tax year(s)

    Individual filing for past tax year(s)

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    Tax planning

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    3 months ago

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    Robben W.

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    Liberty Tax

    Liberty Tax

    1.0
    (1 review)

    If you want to wait two weeks before you get any results. Take your information here. I have…read morecalled, left voicemails (that get unanswered), and spoken to two different people all because we are 'waiting for their manager'. I just feel like somebody else who is present in the build and cares about their customer service skills should be in the building to offer these services that they provide. I feel like they had my information and did the groundwork and then didn't want to do it anymore because they stopped complete communication. I have no clue what the cost is because she said 'we'll just take it from your return.' I don't want that. I want to know how much you guys want to charge me. I want someone to communicate with me. I don't know I feel lost and stuck in this situation because nobody will give me any answers. I don't recommend this type of energy because it's very frustrating. I just have to be more clear here. I don't know what type of business they are running here but they threw away the folder that I stored my paperwork in. (I do not understand why they destroyed personal property or mine but okay). They continued to work on my return after I expressed concern with trust, respect, and canceled my business with them. Sam who works here is terrible at customer service, she told me I don't know anything about 'how the real world works.' And she told my mom this job doesn't matter because she's Human Resources at a linen place. Good for her, but I hope she doesn't treat her people or other customers the way she treated me. As someone who deals with customer service and business management 101, I'm utterly surprised by the lack of communication and concerns with my information. Her boss Diane never spoke to her but maybe she shouldn't be across three locations and not focusing on what these tax representatives are doing. Filed with turbo tax for the 8th year this year. I am so glad turbo tax exists and made this a better outcome for me because Liberty Tax had no clue what they were doing. P.s- Melissa was the only nice person in this building and the only one who properly knows how to service guests in a service business.

    RW Financial Services - accountants - Updated July 2026

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