For many years, I have been a client of the Alliance Group of Western NY and have on numerous…read moreoccasions been helped by Mattea Femia, who has been my specific agent. Mattea is extremely knowledgeable, very professional, and goes above and beyond assisting others even when they are no longer clients. I can attest to that since Mattea was instrumental in my recent relocation to Florida. She willingly and readily provided local insurance information and assistance to me when Hurricane Ian recently damaged my property. Her many years of experience have served me with excellent, responsible, and outstanding counsel. The Alliance Group of Western NY also has a great leader, Jim Diem. I have the highest respect for the company and the staff. I thank them for their attention to my insurance needs and am grateful for their service.

We moved out of state and purchased insurance in our new state. I sent Jill an email with proof of…read moreour new insurance policy and asked her to remove our car from the policy. They took auto payments for 4 more months before cancelling the policy. She claims that she sent me a return email but, I never received it. You have been Warned!!!

I've been trying to work with Joe for a few years now. He's been honest and responsive to our…read morequestions and told us if we had a better policy or not. Finally this year, we went with him as he could save us hundreds of dollars (our previous agent didn't try) . He was helpful every step of the way. So glad we changed agents and went with someone who seems like they genuinely care and aren't lazy.

From the owner: Eastway Insurance Agency Incorporated has been proudly supporting and protecting our community for…read moreover thirty years! Life Insurance is how we have connected with and helped thousands of families. Please connect with us and let us help your family today.

Better communication between Ms. Rita Prince and her clients. She thought of herself and kids…read morefirst. She's totally awful. So glad I don't have to deal with her. Actually I never did deal with her personally. She doesn't keep promises. N

From the owner: We personalize each insurance plan to meet your specific needs and help them prepare for the…read moreunexpected. We offer auto insurance, home insurance, life insurance, renters insurance, condo insurance, boat insurance, motorcycle insurance, rec vehicle insurance and financial services. Our office provides exceptional customer service. Allow us to be your first choice for insurance in Monroe and Ontario counties and in the state of NY. License #: NY-LA1451872, NY-PC1451872

Nico has been excellent to have as my new agent. Major changes in my life had me in need of…read moreinsurance help for both my car and home and he was there for me every step of the way! I recommend him every chance I get! Try him out, you WON'T regret it! -Pam

From the owner: ANI is a full Insurance Brokerage with over 100 carriers that meets Auto, Home, and Commercial…read moreInsurance needs. This brokerage is owned by Nico Kloss a resident in the Fairport, NY area.

Matt and his staff have been a great source of help for over 10 years! Responsive and open to…read morequestions, they've helped keep our auto insurance at reasonable rates with good coverage. As our kids grew to become "young drivers", Matt offered advice on how to best cover AND advised our kids on what to do (and NOT do) as teens. In addition, we own rental property. Matt took time early in our working relationship to review a previous policy and point out where our gaps were. The difference in premiums was so small compared to the coverage and piece-of-mind! Highly recommended. Thanks, Matt!

From the owner: Family-owned and operated, the AG/Gaesser Agency has served Greater Rochester for more than 40…read moreyears. Located in Fairport -- behind Abbott's on Fairport Road -- we have helped protect thousands of people in our community since 1969. Today, Matthew Gaesser runs the family business started by his father. Our agency provides unmatched personal attention to your insurance needs.

I cannot say enough about Jacquie Johns at Empire one insurance! She's been my agent for at least…read moreeight years, has always been more than knowledgeable, making sure I have the correct coverage for the best rate. She has gone out of her way to help me, and my family. Even assisting on a weekend when something very weird came up while I was trying to buy my new car. Call her if you are looking for insurance!

Extremely lacking in communication and staying on top of any help with claims from the woman agent…read more Cheap insurance, no problems unless you need help with your claim coverage, then you're on your own. Stay far away!

I have been doing business with Cedarwood insurance partners for over 20 years. I recently made a…read morecall regarding liability coverage in reference to my neighbor installing a metal roof. I was encouraged by the code enforcement officer to call my insurance agent with questions relating to the hazards that relate to metal roofs. Our houses are very close and I was concerned about heavy falling snow and ice coming of and damaging my vehicle or injuring someone. In short, I was trying to prevent a problem before one happened and tried to find out more details as to who would be responsible for what should something happen Here was my answer: "I never heard of such a thing." O.K. online, even contractors recommend calling insurances companies since many don't cover them do to safety concerns. After being put on hold and told I needed to speak to Mary, she was the expert, I waited. All I got from the receptionist ( Mary was busy) was that I would have to prove negligence, but either way I was covered. The problem... I felt I was interrupting something and made to feel like an idiot for calling. I'm calling to prevent an issue, not create one. Even when I called back and wanted to speak to Mary about removing my pool (which has been emptied and is coming down) I got nothing in response. I asked Mary if I needed to call when it all came down... she said "um..O.K.." That's my answer! A little help and information here would be nice. That's when I realized that after all of these years I have been paying for home and auto policies that keep going up every 6 months and despite not filing any claims, I pay on time all of the time, and this being my first call in a vey long time (and only an inquisitive one at that), recommending them to my in-laws (who are now with them) and all I get in return is basically being blown off and made out to feel like an idiot means its time for me to move on. Customer service is terrible! and I apologize for being an interruption to a business that has no problem taking my money but doesn't want to be bothered with any calls.