Upon returning a few times now for cleanings I can say they have some new/updated equipment for…read moreteeth mapping/viewing that is state of the art. I still don't like the front desk reception process where they make you fill out forms even if you have no change to insurance. It seems like she picks & chooses who to hand this to. My cleaning I do somewhat look forward to because it is quick and my hygienist is a peach. Ashley will get you in and won't talk you ear off when you have dental equipment in your mouth. If you go enough times it grows on you.

I completely trust my care team at Advance Dental Center. Dr. Hess,Freda, and anyone else that has…read morea hand in my care. A very detailed plan was devised and followed through with a hiccup here and there, but they never stressed about it, so neither did I. They handled it, and everything turned out perfect for me. I have to mention the dental hygienist Destiny she and her team are great. I can't forget point of contact, front desk they always greet you with a smile. Ì highly recommend them. I would like to say thank you, Freida Connolly

My mom's face swole up this weekend, and I had to find her a dentist in her PPO plan asap. I called…read moreand was told there would be a wait for walk ins. This was not a problem for me, because I know we did not have an appointment. Once we arrived, I filled out required paperwork and was expecting a long wait. We were seen within 10 minutes of paperwork being turned in. My mom has dementia and walks a little slow. An employee took her by the hands and walked backwards while she led her to the xray machine. The care and patience shown to my mom today bought tears to my eyes.

Do yourself a favor and go somewhere else. I will never ever go back to this office. Other than the…read morelady at the front desk,I was not impressed with their southern hospitality. Their equipment was falling apart and they were not sanitary.

Staff was so so sweet and I didn't wait long. The entire appointment was a little long, but the…read moredental hygienist was super thorough with the cleaning and the dentist also thoroughly explained my xray to me when telling me all my options. They were super patient, it was nice and quiet, and they helped me through setting up my next appointments/consultations for root canal.

I have been asking to talk to the owner about this because this could be cause for a lawsuit or…read moretheir reputation can be tarnished being a fairly new practice and I have lived near here for a long time, but since I cannot get in contact with the owner about this manner I have to write a review. The dentist and the dental hygienists were very nice and professional, HOWEVER, the front office staff was horrible to me insinuating that I was trying to commit insurance fraud which is a FELONY. I have NEVER had anybody accuse me or insinuating anything illegal about me especially since my family and I are quite well known The receptionist and the front office manager (who both should know better if she was good at her job which she's not and should be punished or fired) condescendingly said, "Well here we follow the state law." What is she trying to imply that I don't?! That's insulting and a nasty and unprofessional to say to a patient who is new and you don't know at all. I have a reputation to uphold. Then the office manager continued to be very condescending and nasty to me and said in a suspicious, disrespectful questioning tone, "Is there a reason WHY you don't won't BlueCross Blue Shield being billed as primary?" I was taken aback and very shocked at how disrespected I was. I work for an insurance company and I have a background in management and if I ever treated a customer, patient, client, provider, etc. like this, my boss would have fired me for fear of a lawsuit of a defamation of character or at the very least get written up for abusive or argumentative language because of an office manager and receptionist who do not know how to talk to people. I work everyday where I have to tell callers that my company that I work for has to be billed as primary in order for their medical claims to be paid accordingly, but I speak respectfully and professionally and kindly tell the callers inquiring about their medical claims and how to bill to us and say, "I apologize, but we have to be the primary payers when you bill to us." The office manager, who is blocking me from talking to the owner recently (yes, he may be busy, but I haven't even received a voicemail message from here so here we are). I didn't ask nor wanted any dental coverage from my company that I could not opt out of because I already had dental coverage from Delta Dental Of SC (which I had for YEARS before this current job that I'm not going to have much longer) which I thought I could bill as primary, but the front staff could have been more respectful and addressed me better than insinuating something as serious as Insurance Fraud which is a felony. The front staff is making me question whether or not I want to continue being a patient at this facility because of their unprofessionalism and accusatory language against me and I'm not going to tolerate any disrespect again as a patient who should addressed more respectfully because dental work is not cheap in this country and I am paying a lot of money for a dental service, not for nasty attitudes or behavior all because I had Delta Dental Of SC for years and always had that insurance for years and this job is not permanent for me. I find it interesting the front office quickly to insinuate a felony crime against me over insurance had for years that I thought I could bill as primary. It makes me believe it's my skin complexion (I'm a Black Woman) and I would not surprised.

I would highly recommend anyone seeking denture Shealy Dental Clinic is not the place, if you…read morewants to be satify with one you paid for, money is not free and it shouldn't be wasted on faulty work. Long story short I had to paid Dentist over a span of three years for the same denture problem of attempting to make my denture from completing falling out each time I would tried to talk. How I'm embarrassing. Not only that the denture even break in half while trying to chew. I had to paid for them just to glue it back together. I can go on and on. I know my insurance company half for my dental work. As I checked My bank statement I noticed that I personally paid this practice for sabby work a total of $2410.55. And I still can't wear the faulty mess. I definitely know that he doesn't know what he is doing, by taking my money and when I return to complain about the denture, he tries to avoid any contact with me. It's not like I was a charity case. I personally feel that I was perked around because of lack of professionalism. Like the old saying goes" You will learn from past mistake. Never judge a book by looking at the cover. A lesson well learned. One last note for I can go on and on. When you set a mold, do you stand on the side with one hand on the sink a back away as if your client has some kind of disease, and you are afraid of catching it. Today, I'm so happy that I have find a real professional Dentist with a caring staff. That have it right the first time. They are not an overnight Dentist practice. The work is done for 1/3 the price of what I had to paid. Folk please careful when it comes to your money and health.

The lady at the front desk was probably one of the sweetest people I've ever encountered. The…read morenurses kept me laughing while I waited for the doc. Doctor came in and was also just as funny and kind. Everyone was exceptionally nice. My appointment was for me to have a tooth extracted. I was in and out within an hour. I honestly never thought I'd ever have such a great experience with a dental clinic. If I could give more than 5 stars, I would in a heartbeat.

The best dental practice around!!!…read more Dr. Heiden has been my dentist for around 6 years now. He is the best! I just had a bit of a dental emergency and he got me right in and took care of it. Over these years he has been so good with my wife and I. He is caring, compassionate, gentle and does a great job. He takes his time with you and is never rushed. From the front desk to the hygienists and his dental assistants... they are awesome. Everyone is so friendly and again so good at what they do. I'm in my 70s and seen a few dentists in my time, but these folk are #1. I highly recommend them to you! Randy Rupert

Mh dentistry provides top notch dental care in a professional environment. I can be tough to…read moresatisfy and I would give the entire team 5 stars!

I have traveled from Lancaster, SC to see Drs for dental care. I arrived bright and early and stood…read morein line to check in. During the morning hours they take your X-rays of your teeth and then taken back to a room to see dr. First time I went was to have my top teeth that I had extracted, and get a top denture. I wait in Florence for the office to open back up at 2pm to start taking patients that was seen in the morning. They extracted my top teeth and made sure I was as comfortable, great customer service. After the extraction I was given my new top denture that had fit perfectly!!! They have reasonable prices! Best customer service, caring doctors and a friendly knowledgeable team at the office About a year later I went back to the office and went thru the same process to be seen to have my bottom teeth extracted and receive bottom denture. Once again they made sure I was comfortable entire time. I had a tooth that the roots were wrapped around my jaw bone. Both doctors comforted me, made sure I was alright. Kind and was able to listen to music in the room during the procedure. When they were finished they placed the bottom dentures in place and sent me home with discharge instructions. A few months later I went back yet again to have my dentures adjusted. Everyone gave me a warm welcome, and when I was seen they were all kid, professional and assisted in adjusting my dentures. I had the dentures adjusted since the swelling when down from having the teeth extracted. Was fast and easy for them to adjust the fitting of the dentures. Thanked them once again for amazing service, kind, caring professional individuals. The office is well organized, and they have patients drive or fly in from other states for their care. Don't listen to these negative reviews. This office has the best staff and doctors. I wouldn't go anywhere else. Have even referred other patients to the facility and they too were very pleased. Thank you so much!!! I can be proud to talk and smile again. I can also eat a variety of food once again.

I will not come here again for anything my finished denture looks horrible the staff are…read moreunprofessional and rude .The so called owner acts like an entitled spoiled rich kid no respect for the patients. Just go anywhere but here this place is a nightmare. Might make a complaint to the national Dental association. Just don't come here go anywhere else!!!

Great business very professional and welcoming everyone is so nice they welcome any and all…read morequestions

From the owner: We know how important it is to provide the right treatments for each of our patients. We want…read moremaintain the quality of our treatments while making sure you feel relaxed and comfortable. We personalize every treatment session according to your needs and preferences. Our Florence Dental Clinic offers personalized treatments to help you achieve a beautiful, healthy smile. Using the latest technology and procedures, our dentists provide effective solutions for different dental problems.

Amany Elshafi is the best she has been cleaning my teeth for some time now and she is so caring and…read morepatient with my care and needs i will never go anywhere else for my dental care she is the best i have ever had i will always pray she will always be my dentist forever.thank u so much Amany,for being denial care provider u r the best god bless and i wish you the very best take care and i hope to see you soon .

They already rescheduled my first appointment to a couple weeks later. My tooth had finally started…read moreto cause me serious pain and I was pleading with them to get me in earlier and they refused to give me an earlier appointment. Then just now at 6:30 PM on Wednesday they called to tell me they needed to reschedule my appointment that was less than 24 hours away. Mind you I've been having sharp pain and can't even eat on my left side since last Friday. Completely inconsiderate and unhelpful. bot to mention I've asked ever call for them to confirm that they are in network with my dental insurance and they refuse to answer the question. Keep telling me they will call me back and never do. I've asked 3 times And 3 times I have received no callbacks. Ridiculous!