These guys are amazing! I had a tire blow out but needed to be on my way to Dallas ASAP. Brian was…read morevery helpful and willing to offer any solution to help. He even waited after hours for my Uber to arrive! He didn't have what I needed in stock but my car was ready to go once I was heading home the following day. Cannot say enough good stuff about his customer service!

I was very happy with the service provided today. As soon as…read moreI pulled into the parking area, a gentleman greeted me and he got my car inspection underway almost immediately after I showed my proof of active auto insurance. I went into the pleasant waiting room, watched some Duck Dynasty that was playing at a good/low volume and within 10 minutes or less I was invited to pay my bill and on my way!

Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee…read morecame to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

The Valvoline listing online said this place was open until 6pm. I drove 10 minutes to get there…read moreand arrived between 5:25 & 5:30. When I pulled up one of the team members said they were closing. I asked if they could take care of me so I didn't have to drive 20 minutes down the road to the next Valvoline that was open until 7:00 and why did their website said they were open until 6:00. They told me it was because they were bought out by some other company. It seemed like a pretty easy customer sat deal especially since they were starting up under a "new company". However, the manager must have wanted to punch the clock more than take care of and impress a potential new customer. Sad as it is - kinda convenient location - I highly doubt I would get my oil changed there now and I am less likely to recommend these guys.

I called around and I got my B service done on my Mercedes here and it was much lower price and it…read morewas done super high-quality and then I also had them do all four tires and do the rotation. It is much cheaper than going to the dealer and I'm out of warranty anyway, so it doesn't matter they were super professional and even gave me a loaner vehicle. Highly recommend anyone with a Mercedes or German car.

We were driving from Texarkana to Austin this morning and a tires started to go flat. Pulled up to…read moreBurnett Family Tire & Auto and had a wonderful experience! Friendly, fast, and nice place with great coffee. Thanks so much!!

Took my car in Friday April 4th to have tire checked out after it lost 12 pounds over night. Guys…read morewere very professional and got me in right away. However severe weather had come in and did that play into them rushing their analysis. They came out told me they found nothing and they believed car would be safe to tow on Monday. We got 180 miles outside of Canton when tire blew. Please know that people put their safety in your hands and your job should be more thorough. Did storm play into quality of service received or is this common practice?

Couldn't have been better service! Had car towed to them, they got it back out just when they said…read morethey would. Very appreciative.

Great service and reasonable pricing. Good communication and they don't try to run your bill up…read more They give you their opinion if any other repairs or maintenance but don't pressure you. Have used them for years. Great people.

It is really hard to find an auto repair shop that is actually honest when there is an easy buck to…read morebe made. I had an electrical problem with my Yukon and on the recommendation of a friend, had the towing service deliver the dead machine to Dave's shop. Dave was unable to pin down the exact cause of the problem. Not only did he tell me he couldn't pin the problem down, but he did not charge me for the diagnostic time (which was not trivial). After some serious analysis on my part, I believe the problem originated with some detailing work I had done four days before. My point is this: Dave could have easily sold me a battery, an alternator, or both and he didn't. Honesty is nice when you run across it!!!

Driving through Lindale to Dallas and had a car issue. Randomly stopped here and Dave and his team…read morefixed my issue in less than 10 minutes. Highly recommend!

Timothy saved me today! I had a blowout over the weekend and was unable to change the tire. He got…read moremy spare on and replaced my tires! Their Customer Service is AMAZING!!! The company is also ex-military owned!!! THEY ARE WONDERFUL!!!

We haven't had any mechanical work done here, but we really appreciate the fact that they are…read moreprofessional, efficient, and accessible for state auto inspections. So many businesses that are authorized for inspections around here have curtailed hours or manufactured state computer problems to avoid providing the service.

If you're looking for a good mechanic shop that could work on any vehicle, including diesel trucks,…read morethen I HIGHLY recommend Hometown automotive. The mechanic Dawson is amazing. Very knowledgeable and has worked on all my vehicles. From my Duramax, to my Tundra. Great customer service, and quality work, with fair prices. They just did my rear brakes on my Toyota Tundra and my Acura MDX. Very few mechanics can actually work on both diesel and regular vehicles.

0 Stars I originally called because the used vehicle I…read morepurchased had some exhaust leaks and I needed them welded up in order for it to pass inspection. He agreed that he could do it for a reasonable price so I took it there and he got to welding. He wasn't able to weld all of the leaks, and the few that he did get fell apart. I drove directly from the shop to an inspection station and the leaks were worse and I failed. In addition to the exhaust leaks, the inspection station notified me that a previous owner had removed the catalytic converter so I needed to replace that as well. I purchased a new one and brought it into Hometown Automotive to have it welded in. At any exhaust shop, this should cost $100 Max. When I picked up the vehicle, he charged me $300 to weld in a catalytic converter. Keep in mind that I provided the part. I paid the bill and I didn't even make it home before the welds on the catalytic converter failed and the exhaust broke apart on the back side of the catalytic converter. I finally took a look underneath and the welds were terrible. There were actually more leaks now. I was able to slide the exhaust pipe back into the back half of the catalytic converter and use the metal wire to hold it into place so I could take it somewhere else to have it all redone again. On my way to have the work redone, the front welds on the catalytic converter failed and the exhaust fell off again. I limped it all the way to the shop and had them remove the catalytic converter and replace all of the piping, reweld in the catalytic converter, and I had a performance muffler with a stainless tip' installed for $268. Thats fairly standard industry pricing for parts and labor. When I asked the technicaian at the new shop what happened, he said the wrong type of welder was used, and the welds were bad. When I called back to hometown automotive and explain the situation, he agreed to give me a partial refund (This was October 19th, 2022). It has been more than 2 months, and not a penny has been returned. I honestly would have respected him more if he just told me that he could not weld in my catalytic converter, versus ripping me off for triple the amount any other shop would have charged me, doing incredibly shoddy work, then agreeing to refund me and then not keeping their word. That's what gets me the most, not keeping their word. How very disappointing for a new small business to treat their new customer in this manner. Shame. Response from the owner on Google via direct message: "You failed to mention that your exhaust had been welded multiple times and had cracks and jagged welds all down the exhaust. The first time you were trying to "patch up because you needed an inspection"Or the fact there was 3 different size pipes on the vehicle. And that you also had the entire exhaust replaced So they were no having to do a patch job. Thanks" There was two sizes of pipe. The original pipe, and the pipe used in place of the missing catalytic converter. When putting the new one it, that pipe would have been removed. The lack of professionalism and integrity should be weighted heavily. Even my review on Google has been paid to be blocked. Purely Dishonest.