When Enterprise gave away our car, NextCar came through getting us a car right away, helping to…read moremake sure our trip wasn't ruined. The staff were very friendly and helpful. Would definitely choose them next time.

A Nightmare Rental Experience - Avoid NextCar at All Costs!…read moreLet me start by saying that I have rented cars from numerous major rental companies, and I have never experienced customer service this poor--or vehicles this average, at best. I used to be a frequent renter with NextCar about 4-5 years ago, spending thousands of dollars on rentals. However, after this latest experience, I can confidently say I will never be returning. Shocking First Impression I walked into the Wheaton, MD location and was greeted by the manager, who still remembered my name from years ago. Rather than going into a lengthy explanation, I simply mentioned that I had found better rental options with lower prices and deposits. It had been approximately four years since my last rental with NextCar, and I was shocked when the manager ran my license and claimed that I had an unpaid ticket in their system. How had I never received any notice of this supposed ticket in four years? My address and phone number haven't changed, and I had never received a single call, email, text, or even a smoke signal from their office about this issue. Strangely enough, the manager couldn't even provide me with a copy of the ticket. Still, in an effort to be a responsible customer, I paid the $55 fee they demanded--despite the lack of evidence. Unbelievable Service & Ridiculous Requests Once I was issued a vehicle, I was informed four separate times that it had just been cleaned and that I should take it to be washed before returning it. Excuse me?! I am the customer, not the detailing staff. If the car needs additional cleaning, that's your responsibility--not mine. As if that wasn't ridiculous enough, when I got into the car, I discovered that it had only 8 miles' worth of gas. When I pointed this out, the manager casually told me I would need to stop and refuel--on my dime, of course. To top it all off, she then dared to tell me that since she gave me a 5% discount for being a longtime customer, I should buy her lunch because she was "extremely hungry." Excuse me?! After just paying: $150 for a deposit $55 for a four-year-old ticket $75 per day for the rental I was not about to pay for the manager's meal on top of everything else! I refused and then demanded a different vehicle with more gas. They gave me another car, but it was smaller than the SUV I had requested--yet I was still charged the same rate. Unauthorized Credit Charge & Zero Accountability Shortly after leaving the lot, I received a credit alert informing me that NextCar had placed a $900 charge on my credit report! Thinking it was an error, I checked my records--I hadn't rented from them in years and had no outstanding balance. When I returned the car after my trip, I confronted the manager about the charge. Her response? "I have no idea." She checked their system and confirmed I owed nothing--not even the mysterious $55 ticket I had just paid! I asked her to call the corporate office to investigate. Her response? "Naaah, I'm kinda busy. You can call." So, I did. Corporate promised to look into it and fix their "glitch." It has been over a week, and I have not heard anything back. Final Verdict: Stay Far, Far Away! If you're looking for a rental car, go somewhere else. With NextCar, you risk: Being charged random, unexplained fees Having unauthorized charges added to your credit report Dealing with rude, unprofessional staff Getting subpar vehicles for premium prices I now have to involve my attorney just to get this nonsense resolved. No one should have to go in for a rental car, pay their bill, and then find nearly $1,000 mysteriously applied to their credit report. Unless you enjoy being overcharged, scammed, and having your credit compromised, stay far away from this so-called rental agency!

Their organization is poop. I gave them my fathers phone number to call for the drop off as I was…read moreout of town & of course they called my phone for confirmation I was home. They said they needed to reach someone before they could leave. As they were scheduled to pick the ubox up I got a call that the driver was "sick" & left for the day. They had to come tomorrow instead. They didn't get in contact with me ahead of time (the box was parked behind a car so someone needed to move it) I just noticed a call 6 minutes before they arrived. I was still asleep as it was 8am. The box left & I have a few items that were meant to go in this morning, it was all so rushed since they didn't give any warning that they were so adamant about getting in contact the first time. Wondering where my box is going to end up- with their organization I'll be shocked if it arrives where it needs to...

This store front rinky-dink operation needs to stick to selling wine and beer. The clerk is rude…read moreand ignorant. He has a vehicle, but lost the keys, so he expected me to pay more for the larger vehicle. Bait and switch. Awful customer service. And when he doesn't understand my point as a customer, he says "please leave, I have to serve someone else" and locks the door. Never go here.

Smooth experience at this location, The staff on duty ( Rechelle) was very professional and…read morefriendly. I'll recommend this place because of her excellent work ethics.

This U-haul location is definitely mid. I found the employees friendly and helpful, but it's a…read morerelatively small location with a small staff, so there's only so much they can do. I made an "appointment" to have a hitch installed at 3:30, and dropped off my vehicle at that time, but they weren't able to start work on it until 6pm (!) because the installation before mine took way longer than expected, and they only have one mechanic. The staff were super transparent about the situation, and that was really helpful, but it was still a hassle. Unless you're doing something super simple like buying boxes, I would suggest going to a larger location like Takoma or Bladensburg Rd. In DC.

He came out and he filled my propane container quickly and efficiently, and he was very friendly…read moreand polite.

Never again I reserved a premium car thru carrentals.com…read moreThey gave first a dirty Toyota Camary. Then it was soaking wet. Finally, they gave a Kia van that was filthy. Never again... I'm going back to Avis.

THEY STOLE MY $89 FOR NO REASON AS REGULAR THIEVES!!!…read more I didn't even get a chance to rent throw this company because they do not accept international drivers license while everyone else does. I just went there because their cars were cheaper. I have prepaid my reservation on carrentals.com and there was a note that the cancellation is free within 24 hours. I got to their office, talked to lady PRINCESS and she told me that she can not give me a car because she has never seen an international license before. I didn't have time to argue and told her then I'll leave but I need my money for reservation back. She assured me that I will get them all back ASAP. It's been 10 days, no refund, 100 calls to their and carrental support and everyone keeps sending me to another company to get my money back for the car I didn't even rent!

Can't say enough good things about those guys! Honest hard workers which is exactly what you need…read moreon your move day. Was looking to get a full move out/in service and the prices where so high that I decided to move it all myself (would have never work). I rented a Uhaul truck and then they offer you to add moving help. I'm usually sceptical about the lowest price option and especially when you read reviews about the low priced services, you see how many of them either showed up hours late or never showed up, which was my biggest fear... Something told me that though they had the lowest price that you could never beat, they will also deliver a good service. And sure enough, it started by them confirming via text the same night I booked and following up the day after to schedule the move. Communication was great and they confirmed the day before as well. that already made me feel better! I've booked 2 man for 3 hours. The morning of the move, they showed up right on time, and not only that they were on time, instead of 2 people, 4 people showed up!!! No extra charge but double the manpower (don't know if that's a regular thing or not, but it was sure a pleasant surprise). They got to work right away, had a very good attitude and all in all made the move so much easier. I underestimated the amount of things that we had and the amount of things you can fit in a 10ft uhaul truck, so we ended up having to do 2.5 truck loads to the new place (10 min ride) so we finished the job in 3 hours and 25 minutes so I gladly paid the extra hour (if you go over the time you have to pay in 1 hour increments) and added a nice tip. Those guys made this move so much better and stress free, I could not have asked for better help. DON'T THINK TWICE!!! book them for your move!

From the owner: We treat your belongings like they are ours. A job well done, with a personal touch -- that's our…read morecommitment to you. NEXT DAY moves! Loading/unloading, packing, moving labor, assembly/disassembly, rental truck driving. Call before 6 pm for next day service.

The staff here are AMAZING. Always super helpful and friendly. Convenient U-Box access, as well as…read morea well-kept facility. The only thing that is problematic is the day workers who hang out at the entrance and exits, often blocking you from entering or exiting and harassing customers. I understand people have to hustle but it is EXTREMELY uncomfortable to come here alone as a woman because they shout at you and harass you to no end. It definitely doesn't make this place feel safe in the least, especially when they approach and corner you.

I made an appointment to have a hitch installed. Got there on the day and at the time specified…read more Waited an hour and, after the guy at the desk, who was very nice, could give me no indication as to when the installation would actually happen, I left. It seems like they don't have the help to do the jobs they need to do. I tried calling to get my refund but after 20 minutes on hold, I gave up and wrote a letter.