(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.

They're machines are all faulty Staff is actually useless if…read moreyou have an issue They lie on paperwork in order to charge people more fees. I have filed official complaints with uhaul and have contacted the better business bureau to do an investigation. I'm not the first person they've tried to pull this on but I sure hope I'm the last. DO NOT USE DO NOT RECOMMEND

Could have been SO MUCH BETTER. The elevator wasn't working, my card was charged three times and…read morethe staff was slow. They assisgned me a locker that was three floors up...but when we got there is was still filthy from the last tenant....I had to come back the next day and was met with much attitude because it was the last day I had to get out of my place and had movers....the elevator situation cost me more than I intended to spend. Just a royal *poop* show. Prices were fine, trucks were readily available and that's all I got for now. I wouldn't store things here again, but that's just me.

These guys were courteous polite the truck was competitively priced they got me into it an hour…read moreearlier than I had made the reservation for and I swear when I brought the truck back they treated me better than when I picked it up it doesn't look like much but it's top notch and experience was so good it almost made me forget about them crappy experience I went through at home Depot with a Penske rental.

Rented a 10 foot moving truck here. To give this some weight, I have moved at least 5 times in the…read morepast few years. I've tried UHaul (and been disappointed) due to strange fees, poor upkeep on their trucks (tires, doors, windows, you name it). I think this location is a contractor for Penske and they are really helpful and easy to deal with. Their rates were very competitive and they didn't charge extra to drop off the truck after hours. It was the first time I called a moving location and got a human voice instead of a recorded machine telling me which number to select. The man who answered was really helpful because he told me all the charges up front and was straightforward about what would incur additional fees. I'm happy I used Penske and would use them again! Maybe they were $30-40 more than UHaul, but I didn't have to deal with any of the crap that comes with using UHaul.

Hard to say enough good things about this place…read more Allen, the Penske representative at this office, was very accommodating and friendly. We picked up our truck right during a power outage right after a storm, and he was working hard to process everything by hand and make our return process on the other end as smooth as possible. He got us into our truck and patiently showed us how to use the relatively complicated trailer we had rented. The truck was literally brand new - it had less than 150 miles on the odometer. He also let us leave our car and trailer there while we packed the truck, making it much easier to maneuver through downtown D.C. We will definitely rent from Penske in the future, and this location is excellent.

Enterprise Truck Rental on Airport Road in Gaithersburg, Maryland came through for me with flying…read morecolors! Sales Associate Hannah helped me understand how to operate the lift gate on the 15 foot (+/-) box truck with ease which was a huge help to me when I moved furniture. The inside of the truck cab as well as the cargo space were thoroughly clean. My project was a huge success thanks to this Enterprise Truck Rental office.

I'm always thrilled with the service I get from Enterprise Truck rental. everyone is so friendly…read moreand I always get the vehicle I need in good condition and cleaned. Thanks

If you need a vehicle for a group of people or to move things, Apple Car and Truck Rental is a good…read moreplace to rent cars for a reasonable price. The vehicles were clean and in good shape. Although communication was tougha d not so clear, dealing with a small business is much easier than a big rental company. This makes it really convenient for a group or yourself. I enjoyed working with him and would do again 10/10. I'm so satisfied with this place, if you need a car or a truck, this is the place to get it.

Asking a genuine question about there car rental and some guy hung up me very rude I honestly have…read moreno idea why this place has 4 stars but it's ok am not from here and I really needed info on there car rentals it's hard to find good professional people nowadays

Mr. Lee provides outstanding customer service. He made my first time renting a Uhaul a pleasant…read moreexperience by being personable, transparent, and walking us through the steps. I would definitely go back to this location, even if I had to pay for extra miles. Customer service is everything!

On 17 April 2024, I entered the Enterprise Truck rental at 13605 Baltimore Ave Laural, MD 20707. I…read moreasked the agent, Garrett Gravanda, if he had a reservation for a box truck (which ultimately had a license number 4FA1383 MD). He confirmed he did; I asked if he showed that I had already paid $601.21 toward renting the box truck. He said they don't take money ahead of time. So, the money I had paid was apparently to a scammer impersonating Enterprise--although I had the reservation there which seemed odd. Garrett Gravanda decided he was going to start over with a new reservation. I asked if I was still going to get the unlimited mileage I was quoted, he said no, they charge $ 0.29 per mile. My son, my additional driver, asked if we could use his company's discount code to get a better price. Mr. Gravanda found the code in their data base and said he could give us a $ 0.19 per mile rate. We agreed on that rate and Garrett Gravanda told me to drop off the truck to the Enterprise location at Coors Blvd, Albuquerque, NM when we completed our trip. I was instructed by Garrett Gravanda that the truck had 3/4 of a tank of fuel, and to drop it off with 3/4 of a tank. I asked about the amount of Diesel Exhaust Fluid (DEF) in the tank, appearing to be about 3/8 full. Garrett responded that I just keep the receipts for the DEF and I'll be reimbursed. On 24 April 2024, I returned the truck to Enterprise in Albuquerque, NM as instructed with 3/4 of a tank of fuel. The agent, Bryan Clark, told me it passed his inspection and that the Laurel, MD location would need to close out the contract. At that point I saw some discrepancies in the bill. I explained that I was not being charged $0.19 / mile (as agreed) and I was supposed to be reimbursed for the DEF (after presenting 2 receipts for DEF) and that was not reflected in the bill. When I dropped off the truck I was told the GPS tracker on the truck provides Enterprise with the number of gallons of fuel in the tank (which doesn't make sense since a tracker provides position not fuel-level), this resulted in another illegitimate refueling charge for 1.7 gallons at $6.05 per gallon. I called the Laurel, MD Enterprise office and spoke to Danielle Johnson, the branch manager, and she told me she was expecting the truck to be returned to Laurel MD. I told her this was incorrect and that we had informed Mr. Gravanda (in Laurel MD) where we were going to drop off the truck and he agreed. She got Garrett Gravanda on the phone who denied any knowledge of dropping off the truck in Albuquerque. Danielle Johnson told me she would call me back later that day or the next day (24 or 25 Apr 2024), but she never did. Upon not getting any further communication from Danielle Johnson, I decided to look at my charges on my credit card; I noticed I was charged $811.20 by Enterprise on 24 Apr 2024. With no communication from Enterprise, I had to assume this is the final charge. On 7 May, my son received a notice from his employer stating Enterprise claimed he had rented a box truck using my son's company charge card for the amount of $841.47. My son did not rent a box truck, nor did he provide his company card to be used for payment. The only explanation we can determine from this is that when my son showed his ID to confirm that he qualified for a discount, the Enterprise agent stole his number and used it to make a claim. This is fraud! I travel 3 months out of the year and rent vehicles on a regular basis. I have never had difficulty with a rental company, prior to this. I will NEVER rent from Enterprise again.

The staff is super- helpful and kind. Plus, the cars are SO clean! Best enterprise experience I've…read morehad. Thank you!

This is 100% honest and I wanted to share as a warning to others. I had a reservation I made on…read more08/25 for a van. I was supporting a cycling event so the van was very crucial to the event. The day before pickup Enterprise called me and said "I'm sorry, I don't have a van for you, Amazon has rented them all" and I said (as Seinfeld would say) "but I made a reservation a month ago, I need that van, that's what reservations are for, really sorry Amazon rented all your vans but I was here first." To which the guy said "sorry, let me see what I can do and I'll call you back". I'm sure you can guess, no call back. So I called the morning of pickup (mind you, getting confirmation emails all this time - see attachment) and they said "sorry, we don't have a van, the ones we got back today are damaged and had to go to the body shop". All of the vans you got back today? They all have to go to the body shop? Well, guess who didn't get their van to support the event. So there you have it... this is how you are treated when you make plans/reservations and Enterprise is a part of those plans. Buyer beware, they will not honor your reservation so proceed with caution.

I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

As I read all of the overwhelmingly positive reviews, I have to wonder how I could have had the…read moreexperience I had. Could I have avoided the stressful outcome I endured by just asking them upfront if they would move all of my boxes? If they would stay on the job until it was finished? It may sound silly to ask this of a moving company, but read on. I'll start by saying that the three men who handled my move were mostly professional and careful for the eleven or so hours that they worked. Also, I significantly underestimated the number of boxes I had to move. Serena was very helpful when I initially contacted the company. I provided an inventory of my belongings and some photographs and she worked out a quote that was agreeable. On moving day, her team showed up on time. They were all personable and receptive to my requests. By early afternoon, the moving van was filled up ... but there were still about a hundred boxes in the old house. Suppose the new house didn't have enough room for everything? I asked if they could help me take the remaining items to a storage facility. They pointed out that by the time the van was unloaded, regular offices hours at those facilities would be over. The new house was about a 20 minute drive from the old house. I left in my car and the movers left in their van at around the same time. I arrived at the new house expecting them to be right behind me. For quite a while, they didn't show. I tried calling them but they didn't answer. After about 45 minutes, they arrived. They took a break for lunch. That's fine. Why didn't they just tell me? I labelled each of my boxes with the name of the room where I wanted it to go. For the most part the movers put the boxes in the correct rooms. However, the next morning I could not locate my toothbrush, razor, and a number of other items so I had to purchase replacements. They also dented a wall when moving the couch. They compensated for this by deducting a credit from my total bill. Sometime between 7:30 and 8:00 pm, the men had finished unloading the moving van. The boxes were distributed fairly evenly throughout the house and there was still free space remaining in each room. The team leader started preparing my bill, so I thought they were done for the day. I settled the bill and anxiously tried to figure out how I was going to get the rest of my boxes moved. Was I going to call another moving company? Rent a cargo van? Over the next week and a half, I made ten trips, usually after work, from my old house to the new one, squeezing as many boxes as I could into my little sedan. I finally got the last of the boxes moved. Not fun for an old guy with a bad back. The entire episode left me exhausted and wondering if somehow things could have been handled better. A few days after completing the second stage of my move (and nearly two weeks after the first stage) I received a voice mail message from Serena. She wanted to know how things went. She already knew there had been an issue with me having too many boxes for one trip because one of the movers had called the office on the day of the move to advise her. In her message Serena said that the office was currently closed for a holiday but that I could call her on her dedicated line. Unfortunately, she didn't realize that her line had been switched off for the holiday and was not accepting messages. A day or two later we did manage to connect. Serena was careful to ask me just a few general questions so as to avoid suggesting that anything had been handled improperly. At the same time, she wanted to know what had happened and what options, if any, I was given. I eventually told Serena that none of the movers offered to make a second trip to collect the rest of my boxes and I believed that was because they did not work after 8:00 or 9:00 pm. Serena assured me that sometimes they worked past midnight. They keep working until the job was done. Except in my case. She also agreed that the three men could have moved the last set of boxes within 90 to 120 minutes. Serena told me she would discuss the matter with the movers and get back to me. But I never heard back from her. I still don't know what to make of this entire affair. I work in customer service and I use all of my resources to ensure the all of my clients' needs are fulfilled. That's what they depend on my for. Of course, if I knew there was an option of making one more relatively short trip to complete the job, I would have gladly taken it. The company would have gotten more money, the movers would have received larger tips, and I wouldn't have faced the ordeal of moving a hundred boxes a dozen at a time by myself. Ouch!