Manager not the warmest person I've met. Scale of 1-5, I'd say a 2.5, But if I spent my day…read moreexplaining how the customer will be paying for the gas, the hours used, the mileage, extra insurance, all tacked on to the advertised truck rental fee - when most customers just see the "19.95" per day written on the side of truck without more closely inspecting, I can see how you might lose your joy seeing faces fall several times a day. Seemed a tiny bit more relaxed when I brought the truck back on time. "Did you fill the gas tank?" He asked. " Yes, you now have more gas in the tank than I did when I left here" to which he kind of chuckled/scoffed ,"yeah". Gas charges are such a scam. I just don't dig the nickel and diming of clients . It would be so easy to actually make a customer leave the experience feeling good, not itemized . The truck is old but ran fine , it served its purpose. Despite my critique the job got done , it just cost more than I figured it should. There are other U-Haul rental opportunities in Lincoln I will check out next time.

Excellent customer service and quality customer care. I was able to get everything I needed within…read moreminutes of arrival

From the top, I got there and the first thing I noticed when I tried to pay was that their card…read morescanner is broken and tap to pay doesn't work. O.K. back to the Stone Age like we're at Walmart. This is a very large U-Haul rental center. I don't understand how they can't afford to fix the card reader so that tap to pay works. Then when I told the guy I only had Apple Pay, and asked if he could take my card info (I've done this before at other U-Haul locations) and he told me that he couldn't. He was completely unhelpful and his demeanor told me that if it wasn't easy for him, he didn't want to do his job. And then when I went to return it, whoever designed this complex failed to consider the size and how much equipment lives here. The return area is a joke compared to the rest of the joint. All in all at this facility, customer service just about leaves everything to be desired. I definitely would recommend you just go to another one even if the equipment you need is super far out of the way. It's so NOT worth wasting your time or money here.

Management 10/10. Could use some polishing …read more Security 10/10 . I'm super happy with everything here . Thank you so much !

The gentleman who runs this place is always incredibly kind. When I rented a truck a year ago, he…read morewas so easy to work with. I went to purchase some boxes from him today and was again reminded of his generosity and kindness. Highly recommend supporting this business.

Absolute scam artist. Added coverage to my motorcycle…read moretrailer rental without my consent or knowledge. When my motorcycle and sustained damage during transport due to a slick trailer I naturally filed a claim only to find out the coverage provided, I didn't request, didn't actually cover my load. Only their trailer. Furthermore because he did email me an unsigned copy of the agreement which I hadn't checked for before leaving the facility U-haul is standing behind this dealer of theirs!

Thanks to the App, the experience was fast and easy. It seems a good value, until you realize they…read morecharge by the mile. Factor base price plus every mile you drive, and replacing the gas too. Returning with the App is also convenient BUT remember to do it before returning the keys. The App requires photos of mileage, fuel and condition of rental.

My husband and I had a Uhaul reserved for pick up at 2:30pm. We arrived at 2:25 and waited there…read morefor an hour and the door was locked stating they would be back soon. 3 other people were also waiting for their reserved Uhauls. Terrible service. Won't be using them ever again.

I reserved a U Haul for an in-town move and the follks who run this place were great! They were…read morefriendly and made the process fast and easy. Will definitely use their services if I need another U Haul. Highly recommend!

This review does not apply to any U-Haul location. It's for the U-Haul company advertising…read more Rented an advertised 20' truck but after I could not fit everything I started to question the size. I measured the truck and it was 17' not 20' . The extra 3' is located on top of the cabin that has a lot less space. This is false advertising by the U-Haul company.

I was waiting in line April 13 2025 at 10:50 am . I was next. The older male cashier looked at me…read moreand said "you please wait !" And pointed at me . And then he called the male behind me and called him up and rang up his items and assisted him first . I am a female and this male cashier refused to help me and discriminated against me because I am a woman ! I am soo outraged and walked right out and left ! I will never step foot in this business again and I do not recommend any one goes there !

I rented a storage unit in March 2025 at their local facility at 3201 Industrial Ave, Rocklin, CA…read more95765 at a rate of $114.00 per month. Then in October 2025 the rate was inceased to $160 per month. Then in May 2026 the rate was increased again to $185 per month. That's a $71 (62%)increase over the course of a year! How can that possibly be justified?! I submitted a complaint to their corporate headquarters on 5/31/2026 and have not received a response.

My items are RUINED. And of course, you can call and call and no one ever answers! Just like no one…read moreanswered when they raised my rent and didn't give me a notice. This company is terrible and the worst storage unit I've ever used. My $2,000 wedding dress? RUINED. My children's items from their first 5 years of life? RUINED. Things I never was ready to have to "part from"! A tub full of designer shoes barely worn for my next child to grow into? RUINED. See when I was looking for a storage, I tried to read reviews, closest to me. Guess this one no one mentioned. Or reviews got deleted who knows! But everything I've saved from my divorce for my next home? Stuff to start my hobby side job? Ruined. Because it's been taken over by silver fish. Rats. Roaches. Black widows! And don't forget, the HUGE WASP nest. How this has been able to happen in my unit is insane!. I pay to much money for my items to be destroyed !! On top of the past two months the pricing going up even more; which this didn't happen over night! I moved my things in to store & that was the last time I went other then my mom dropping something off for me.

Excellent manager (Sara), truck yard staff, etc. I have opened several storage lockers here over…read morethe past two years. The facility is outstanding - climate controlled, spotless, well-maintained and conveniently located. Moved from the Bay Area to Tahoe NF and could not be more satisfied with ALL my many experiences (trucks, trailers & storage) at this location. Also the prices are very reasonable.

I rarely leave negative reviews, but my experience at U-Haul Roseville on Wills Road was one of the…read moreworst customer service experiences I've ever had. I had a reservation for a 26-foot moving truck and an auto transport trailer with a scheduled pickup time of 7:30 a.m. Despite arriving on time, I stood at the front of the line for 45 minutes before a single employee acknowledged me. During that time, one employee repeatedly walked back and forth from the office sipping her coffee while clearly seeing a line of customers waiting to be helped. By the time someone finally assisted me, there were approximately seven customers lined up behind me. Considering the store opened at 7:00 a.m., this level of service is unacceptable. The first truck I was assigned was completely out of fuel. After I complained, I was assigned a second truck that was also completely empty. Only after insisting did they provide a truck with a half tank of gas, but I had to walk all the way to their overflow lot behind the property to retrieve it myself. After driving the truck back to the front, they attempted to assign me an auto transport trailer that was missing the primary steel bracket for the trailer jack. This wasn't a cosmetic issue. The entire mechanism was incomplete, with a roughly one-foot steel component and its mounting hardware missing. The only reason it was caught was because the employee couldn't raise the trailer, giving me time to compare it to another trailer and realize major parts were missing. They then directed me to a second trailer, which was also missing a large structural bolt. I was actually told it "should be fine because the bolt on the opposite side would probably hold everything together." That is an astonishing response when dealing with equipment designed to tow thousands of pounds at freeway speeds. Once I settled for the trailer with the missing bolt, I was completely on my own. The employee could not show me how to properly secure my car because he did not know how. No one helped verify the tie-downs. I had to grab someone to help me verify the trailer's brake lights worked. And no one performed what I would consider even the most basic safety checks before sending me on my way. In total, I was there for 1 hour and 15 minutes. Those delays had real consequences. I arrived 30 minutes late to my scheduled Moving Help appointment, meaning I paid for three hours but only received two and a half hours. The delay also pushed back my entire move to Central California, causing me to arrive late to my second Moving Help appointment later that day. I want to be clear that I don't blame the employee who ultimately helped me. He was polite, doing his best, and was clearly placed in a situation without the training or support necessary to succeed. The responsibility falls squarely on management. Sara Thorn, employee #706046, as General Manager, you should be ashamed! This facility reflects your leadership. Customers should not have to inspect your equipment for missing structural components, argue for a truck with fuel, retrieve their own truck from an overflow lot, or teach themselves how to safely load a vehicle onto an auto transport because your staff has never been trained. These are not minor inconveniences. They are serious safety issues. The lack of equipment inspections, maintenance, employee training, and overall management at this location is alarming. It's only a matter of time before defective equipment or inadequate instruction results in someone getting killed. The fact that you haven't been sued or fired is beyond me. I will never recommend this place to anyone.