Penske truck rental from H**L, my rental from Georgia to Florida is still a nightmare and the worse…read moremove I have EVER done. It took 3 trucks to complete the move due to multiple breakdowns of the 1st & 2nd truck. I had to endure additional cost because of these trash trucks I was given causing a financial hardship and on top of that because I was not able to work because I was strained waiting to get a replacement truck I lost my job. Penske reps. told me they would reimburse me all the additional expenses and is now taking that promise back because they want me to sign a legal waiver to not pursue any legal action against Penske. This company is a liar, rents poor quality trucks and do not stand by their word. I WILL NEVER RENT FROM THEM AGAIN AND I'M PUTTING REVIEWS ON EVERY SITE I CAN FIND TO WARN OTHERS NOT TO USE THIS COMPANY.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Customer service is A++ but Equipment and moving supplies are C+…read more I have to call out Travis(?) at the counter for doing a great job helping me out. The first truck I was given was undrivable due to a severe front end shake starting at 40 MPH. I rented the truck to go from GA to NJ (800 miles) so no way I could use it. It was the only one-way truck they had so after I returned it they found another truck at a Home Depot 20 miles away! I was given a discount to cover the taxi ride. Travis didn't let me leave without having a truck. But, this location had almost no moving supplies so they gave me what they could (couple boxes, one roll of bubblewrap and tape) which in the end was just enough for my move.

U-Haul really dropped the ball today for my nephews, wh are moving from Richmond Hill, GA to…read moreAustin, TX, as they made reservations for a 20' truck, with a car hauler trailer, and were told no such truck was available for them, and proceeded to send them 6 different, dealerships, and not one freaking truck! So after 6+ hours of running the roads trying everything in our power to find a truck, we are going with a Penske, never to return to Uhauls website, dealerships or any other shop connected to U-Haul! The one bright spot in this fiasco, was a small tire shop in Varnville, A & M Tire Shop, staff Jeremy, tried very hard to assist us with several phone calls, even going so far as trying to get a non working truck, working for us! You'll see our 5 star review on their Yelp, Google page! Obviously if you've read this far in the review, you want real people, with real solutions, my best suggestion is to go with any o e other than U-Haul! They could find their trucks, if our reservation depended on it!

Awful -- Made the reservation weeks ago and received a call LATE in the afternoon the day before…read morethe rental to tell me my truck that I reserved wasn't available and they were giving me the next size. Then they proceeded to tell me they closed at 11 AM (ON A SATURDAY!!! The #1 moving day of the week....) and she didn't know why the "system" allowed the reservation. I asked to speak with the manager and she WAS the manager so. Long story short, I booked with U-Haul on Albercorn and had a WONDERFUL experience. Don't let the reviews on here sway you because they bent over backwards to help me. Budget basically gave me the middle finger. And the price in the end? About $150 LESS with U-Haul...same truck, better service, and actually open for business....imagine that....

The customer service I received today was horrible if you you want by the book don't go the extra…read moremile service this the perfect place for you. Been doing cus service 30 years and never felt so annoyed with I simple transaction, went to Hardeeville SC. Much better

Amazing attention to detail. Owner assisted me with reservation then personally checked my trailer…read morebefore I left. Clean office, adequate room to park and maneuver a big U-Haul.

Guy working there is a complete a$$hole. I canceled my…read morereservation with them while there trying to pickup. Save your money and drive 10 minutes more to any of the other surrounding locations. The Port Wentworth location was stellar.