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    Penske

    4.0 (1 review)
    Open 7:00 am - 6:00 pm

    Services - Penske

    Truck rental

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    7 years ago

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    U-Haul Moving & Storage of Savannah Ogeechee - Rentals on the lot after we arrived the 2nd time

    U-Haul Moving & Storage of Savannah Ogeechee

    (22 reviews)

    This location is conveniently located, but for some reason there's always issues. I originally…read morebooked with a location in Pooler, but they called days in advance stating they were overbooked and we would need to use this location instead. We requested the virtual check out as we needed the truck before hours. Luckily when we arrived there was an employee available because the virtual check out wasn't working. She was able to get us figured out, because the online number had very long wait times to even speak with anyone.

    This location does not honor their reservations and their customer service is lackluster at best…read more You cannot trust this moving company for your moving needs. They did not honor our reservation by renting our reserved vehicle out from under us to a walk in earlier that morning and while talking to them at the counter about this they were very rude and blamed the entire sell-out issue on us because our reservation time was later in the day (10am, which was the earliest available reservation online) and because we had not walked in when they opened up (7am). We opened a CAF with the reservation manager and shortly after talking with them we decided to go back to the location to see if they had finally had an available rental, which was something we were promised to get later in the day. When we went back they had two trucks on their lot of the length that we reserved and 5 other trucks of different lengths. So we went inside to inquire about them and were rudely told that we could not rent these vehicles even though they were on the lot and were subsequently told to come back tomorrow and try again. We called and updated our CAF with the manager who told us we will be speaking with a General manager within the next 3 days. Which is a step in the right direction, is unfortunately too late for our move this weekend. It is very humorous to me that their dial tone waiting music says something to the extent of "to keep our promises to you, we will be recording this call". Instead U-Haul, you can keep your promises to your customer by honoring your online reservations and treating your customers with respect.

    Penske - truck_rental - Updated May 2026

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